Re: all of a sudden my printer does not print
- From: Lem <lemp40@xxxxxxxxxxx>
- Date: Mon, 31 Mar 2008 11:42:22 -0400
TJ wrote:
"this document failed to print" Document name - microsoft word refund report
printer name: hp office jet g85xi
time sent: 7:38:01am 3/31/08
Click here to open the print queue and then for assistance, click troubleshooter on the help menu.
I have done the troubleshooter to try and fix the problem but nothing works. The only thing that works is shutting down and restarting.
I do not receive any type of error code
Thanks!
"Lem" wrote:
TJ wrote:Sorry I should have included that information:You still left out the most important part: what does the error message say?
I have windows xp. I believe the problem may have started happening when i downloaded the service pack 2.
Printer is hp g86xi
printer is connected straight to the computer
"Lem" wrote:
TJ wrote:I have been using the same printer for years. However my computer started giving me messages stating i can not print. I can print out fine for a few hours or a day, then all of a sudden it stops printing. It gives an error message stating it can not print.Words matter. Please quote the exact text of any error messages you get.
I have to shut down and restart my computer. Once i restart and login my jobs print.
Does anyone know how to fix this problem?
Other helpful information would be
- What version of Windows you have and whether you have kept it up to date with Windows service packs and updates
- What make and model of printer you have
- How the printer is connected to the computer
- What changed just before this problem started happening
--
Lem -- MS-MVP
To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
--
Lem -- MS-MVP
To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
Sorry, I can only make a general suggestion --
see http://www.coribright.com/windows/Article_One.htm
Also see this hp support doc:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu01854&lc=en&cc=us&dlc=en&product=58305&lang=en
short version: http://tinyurl.com/2cyanf
Note (near the bottom of the hp support doc) that you can either use the hp drivers for XP or the built-in XP drivers, but only one or the other should be installed. Typically, the built-in XP drivers will provide only basic functions, so depending on what you use your g85 for, you may want to try these to see if they will work.
--
Lem -- MS-MVP
To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm
.
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