Re: Printer driver not installed
- From: MLWDFW <MLWDFW@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Thu, 15 Nov 2007 12:23:01 -0800
Thanks for keeping with this Alan. Yep, add the printer through the add
printer wizard and everything appears normal. Try to use it and.....
Other people print to this printer all the time with no problems. I can go
to any another computer right now and add the printer to it and print to it
with no problems. Just doesn't make sense....
The printer driver version was the latest at the time. HP PCL 6 driver
ver=60.042.242.00
Mike
"Alan Morris [MSFT]" wrote:
So the driver installs when you make the connection, but when you actually.
try to print to the device, there is an error stating that the driver is not
installed.
I've seen this for some HP drivers when updating them but the issue was
resolved when one first deleted the print driver then installed the new one
as the old driver registry value where not compatible with the new driver.
I assume you are using the HP Laserjet 4350 PCL 6 driver. What is the
driver version? Find the installation inf file from where you installed the
driver on the server, then look for DriverVer=
HP format is like this
60.043.41.00
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"MLWDFW" <MLWDFW@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:CD351C11-A6B0-4F7A-83DB-737078688152@xxxxxxxxxxxxxxxx
Well.... I've been through Bruce's document and tried the cleanspl.exe to
no
effect. Cleanspl.exe cleared out all printers, then install this printer
and
the same thing happens. You try to use the printer and it says, "printer
driver not installed, do you want to install one", and around and around
we
go. All other printers setup on this computer work fine, just this one is
a
problem. Any other suggestions? Thanks for your help.
Mike
"Alan Morris [MSFT]" wrote:
When you delete the printer connection from the client, are you deleting
the
driver that the connection was using? I am assuming all the machines are
32bit.
Bruce has some pointers on removing the print drivers
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
Also from the client machine, open the remote print$ of the print server
\\printservername\print$
10/11/2007 08:45 PM <DIR> color
10/10/2007 02:14 AM <DIR> IA64
10/22/2007 12:55 PM <DIR> w32x86
10/16/2007 11:42 AM <DIR> x64
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no
rights.
"MLWDFW" <MLWDFW@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:01C6E3CA-DFFE-477E-BCCE-680A38F011E8@xxxxxxxxxxxxxxxx
It was a Windows 2003 server that was re-built and it was installed
into
the
default Windows directory. The directory structure for PRINT$ is
correct
and
the same as it was before the re-build. All drivers and printer shares
(23
of
them) were recreated.
We have hundreds of computers using these printers but only a couple of
Windows XP machines that have this problem. I'm pretty convinced that
it's
something with the XP machines, not the server. With these problem XP
computers, there seems to be no way to completely delete the printer
and
re-install it. Delete it all you want, anyway that you want and they
still
say drivers not installed. Where as a computer that doesn't have this
problem, you can delete and re-install and it works fine. I figure
something
in the registry is not being fully deleted on the problem computer, but
I
don't know what it is. Any thoughts?? Thanks for any help.
Mike
"Alan Morris [MSFT]" wrote:
I've seen this once before. The "rebuilt" machine.
When you rebuilt the machine, was the OS installed into the same
directory
structure? The Win2k default directory is \WINNT. The Server 2003
default
is \WINDOWS. If you took all the files and file shares from a backup,
it's
possible that the restored PRINT$ share in the mmc snapin for Shared
Folders
is pointing to the wrong location.
PRINT$ share should be pointing to %windir%\system32\spool\drivers.
The
spooler will be installing new driver files at this location. If the
PRINT$
share points to c:\winnt\system32\spool\drivers only the files
available
in
this old directory will be available to the clients. Point to the
proper
location or stop the spooler, delete the print$ entry and restart the
spooler. The spooler service will tell the server service to add the
correct print$ share during initialization.
If this fixes your issue, get your boss to buy you an adult beverage.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no
rights.
"MLWDFW" <MLWDFW@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8A60A900-BF74-4EFF-916E-3575ACEFD439@xxxxxxxxxxxxxxxx
We recently rebuilt a server that was servicing shared networked
printers
(Windows 2003 server).
We recreated the shares with the same name and used the same printer
drivers
that we had before.
We have quite a few XP and Win2K computers using these printers. A
couple
of
our XP computers are having problems printing to one of these
printers.
A
HP
laserjet 4350.
If you try to go to the properties of the printer on one of these XP
machines, a message comes up saying that the printer drivers are not
installed, do you want to install them.
If you say NO, the properties page comes up without the General Tab
and
you
can't print.
If you say yes, you have to install printers drivers, but it doesn't
help.
You still can't print and it again says that no printer drivers are
installed.
We delete the printer, go into server properties of the XP computer
printers
and delete the printer driver, then re-install the printer through
the
Add
Printer wizard, and the same thing happens. It still says that no
printer
drivers are installed and you can't print.
At this time, under any user profile, you cannot get these computers
to
print to this printer.
We can install another printer on these computers and it works fine,
and,
other computers, both XP and Win2k, can print to this printer (HP
4350)
with
no problems, so the printer is just fine and the drivers, which are
the
latest, are ok.
Any ideas on how to get these computers to be able to print to this
printer
would be appreciated. Thanks...
Mike
- References:
- Re: Printer driver not installed
- From: Alan Morris [MSFT]
- Re: Printer driver not installed
- From: MLWDFW
- Re: Printer driver not installed
- From: Alan Morris [MSFT]
- Re: Printer driver not installed
- From: MLWDFW
- Re: Printer driver not installed
- From: Alan Morris [MSFT]
- Re: Printer driver not installed
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