Re: Add Printer Wizard and Spooler Subsystem



Use sfc /scannow in a cmd window to replace damaged system binaries You
will need the installation CD.

The next step will be to attach ntsd (a debugger) to the spoolsv.exe process
and send the stack backtrace

Open taskmanager, Processes, View, Select Column, check PID

start the spooler, find spoolsv.exe in the list of processes, note the PID
number

in a command window type

ntsd -p (PID of spoolsv.exe) -g -G -x


this will display a bunch of loaded module information

now go to add a printer from the printers folder

when the process terminates, the ntsd session will stop at a prompt with
some numbers (this is the faulting thread number)

type k

this will dump the stack backtrace

just copy and add that to the mail

0:001> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
00abfff4 00000000 ntdll!DbgBreakPoint
0:001>



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:438BFDC9-F98C-4F88-A54F-A5AF95C60898@xxxxxxxxxxxxxxxx
Alan,
There are zero subkeys under ..\Drivers\Version-3.
The following keys are found under ..\Print\Monitors:
-BJ Language Monitor
-Local Port
-Standard TCP/IP Port
-USB Monitor


"Alan Morris [MSFT]" wrote:

What print drivers are listed under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Drivers\Version-3

What monitors are installed?
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:341E6054-F427-44C2-9BFB-43731CC994CA@xxxxxxxxxxxxxxxx
My system is clean as described in the article.

Process Explorer Information:

Process: spoolsv.exe Pid: 3572

Name Description Company Name Version
AcGenral.DLL Windows Compatibility DLL Microsoft Corporation
5.01.2600.2180
ADVAPI32.dll Advanced Windows 32 Base API Microsoft Corporation
5.01.2600.2180
comctl32.dll User Experience Controls Library Microsoft
Corporation 6.00.2900.2982
comctl32.dll Common Controls Library Microsoft Corporation
5.82.2900.2982
ctype.nls
GDI32.dll GDI Client DLL Microsoft Corporation 5.01.2600.3159
IMM32.DLL Windows XP IMM32 API Client DLL Microsoft Corporation
5.01.2600.2180
kernel32.dll Windows NT BASE API Client DLL Microsoft
Corporation 5.01.2600.3119
locale.nls
LPK.DLL Language Pack Microsoft Corporation 5.01.2600.2180
MSACM32.dll Microsoft ACM Audio Filter Microsoft Corporation
5.01.2600.2180
msvcrt.dll Windows NT CRT DLL Microsoft Corporation 7.00.2600.2180
ntdll.dll NT Layer DLL Microsoft Corporation 5.01.2600.2180
ole32.dll Microsoft OLE for Windows Microsoft Corporation
5.01.2600.2726
OLEAUT32.dll Microsoft Corporation 5.01.2600.3139
RPCRT4.dll Remote Procedure Call Runtime Microsoft Corporation
5.01.2600.2180
SHELL32.dll Windows Shell Common Dll Microsoft Corporation
6.00.2900.3051
ShimEng.dll Shim Engine DLL Microsoft Corporation 5.01.2600.2180
SHLWAPI.dll Shell Light-weight Utility Library Microsoft
Corporation 6.00.2900.2995
sortkey.nls
sorttbls.nls
spoolsv.exe Spooler SubSystem App Microsoft Corporation 5.01.2600.2696
unicode.nls
USER32.dll Windows XP USER API Client DLL Microsoft Corporation
5.01.2600.3099
USERENV.dll Userenv Microsoft Corporation 5.01.2600.2180
USP10.dll Uniscribe Unicode script processor Microsoft
Corporation 1.420.2600.2180
UxTheme.dll Microsoft UxTheme Library Microsoft Corporation
6.00.2900.2180
VERSION.dll Version Checking and File Installation Libraries Microsoft
Corporation 5.01.2600.2180
WINMM.dll MCI API DLL Microsoft Corporation 5.01.2600.2180


Stack: spoolsv.exe
ntoskrnl.exe!ExReleaseResourceLite+0x206
ntoskrnl.exe!PsCreateSystemThread+0x136
ntoskrnl.exe!FsRtlIncrementCcFastReadWait+0xd1
ntoskrnl.exe!ZwYieldExecution+0xb78
ntdll.dll!KiFastSystemCallRet
ADVAPI32.dll!SetServiceStatus+0x238
ADVAPI32.dll!SetServiceStatus+0xcc
ADVAPI32.dll!StartServiceCtrlDispatcherW+0x8b
spoolsv.exe+0x43cc
kernel32.dll!RegisterWaitForInputIdle+0x49



"Paul Baker [MVP, Windows - SDK]" wrote:

Steve,

Process Explorer will tell you which DLLS are loaded by spoolsv.exe.
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/ProcessExplorer.mspx

Even though you installed the third party software you suspect is
causing
the problem, parts of it may still be lurking.

I would proceed by removing all traces of third party software the
Print
Spooler is using. Bill Sanderson provides instructons for this here:
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

This should eliminate the problem, but you won't have any printer
drivers
installed :) Then you can reinstall the third party software you need
and
see if it how it goes this time. Do it one at a time so that if
problems
start, you will be able to blame the most recent part.

Paul

"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:66E68777-04BB-40D1-84BB-014F9C358BBB@xxxxxxxxxxxxxxxx
No I haven't used system restore since this problem has existed for
some
time
and numerous OS updates and product updates have been applied to the
system.
I need a solution that doesn't require a system reimage.

"Paul Baker [MVP, Windows - SDK]" wrote:

localspl.dll is a Windows component, but just because it faulted,
doesn't
mean it's "at fault" :)

Reinstalling Service Pack 2 won't make a difference. Alan is
referring
to
the System Restore feature, I believe.

Paul

"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:382197F1-F96B-4C7D-B88A-8E6E98FB763F@xxxxxxxxxxxxxxxx
Alan,
I did not have a Lexmark printer installed and I did uninstall
the
HP
drivers using the HP uninstall program. I believe the faulty
module
is
located in the DLL, localspl.dll.
I tried re-installing SP2 and that didn't work, now the spooler
subsystem
error appears on system load and the service won't run for more
than
a
minute.

"Alan Morris [MSFT]" wrote:

Did you run the Lexmark and HP uninstall applications
specifically
for
each
model installed

The next step after that is system restore or debug the
spoolsv.exe
process
and find the faulty module.



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers
no
rights.

"Steve" <Steve@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:E3B40AD5-12B5-45D2-851C-39169D9935DB@xxxxxxxxxxxxxxxx
I've tried everything I can find on the net.
1.Deleted all spooler temp files
2.Cleaned registry settings
3.Ran cleanspl.exe

My system will not install a printer from the Add Printer
wizard
or
if
I
use
the HP printer driver install program the "spooler subsystem"
error
is
displayed.
The spooler service is running. The Lexmark and HP services
and
drivers
have been removed from the system. Essentially the system
should
be
clean
of
any old printer driver info.

What other solutions exist? I've tried everything found from a
search
on
google for "spooler subsystem".

Thanks!














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