Re: Cannot install new printer drivers

Martin,

I was actually looking for Bruce Sanderson's page and couldn't find it. Yes,
I would follow his instructions. It may resolve your problem.

What is the registry key that Process Monitor reported ACCESS DENIED for? If
access was granted shortly before and after on the same key, perhaps
different access was requested. The access requested should be logged. Can
you please email me the Print Monitor log so I can examine that?

The Process Monitor and Cleanspl results both suggest a registry permissions
problem.

Administrators should have Full Control to HKEY_LOCAL_MACHINE\SYSTEM and
that should be inherited by this key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
NT x86\Drivers\Version-3

You can also test permissions by creating a test subkey and test values.

Paul

"Martin Brilliant" <MartinBrilliant@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:6B38CAE0-F923-40B6-B302-90071F2648BE@xxxxxxxxxxxxxxxx
That spooler cleaner doesn't work. The download page says it's supported
in
Windows XP Home and XP Home SP1. I have SP2. It kept giving me "not found"
and "cannot delete" messages. I deleted manually the files it said it
couldn't delete, but when it got to "Unable to get the sub key names of
the
registry key
'\\Martin\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows
4.0\Drivers'. More data is available." I didn't know how to help it.

There's a manual procedure for cleaning the spooler at
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm - do you think it
might help?

The only ACCESS DENIED message I saw that had anything to do with the
printer installation was for a registry key that had been successfully
accessed milliseconds before and again milliseconds later. I don't know
what
that might mean, if anything.

Meanwhile I still can't install printers and all the printers that used to
work are deleted. I do have a restore point and a copy of the whole spool
folder, so I might be able to get back the ones that were working.

"Paul Baker [MVP, Windows - SDK]" wrote:

Martin,

I had to use Google Groups to find old posts that I had deleted, but I
got
the information I needed.

I do think it is Explorer that is getting the access denied error, as
this
is the process hosting the Add Printer Wizard. It must go through the
AddPrinterDriver and AddPrinter Winspool APIs. So if the Print Spooler
service or any components it is using is compromised in any way, it could
cause failure here. So I would advise deleting all the stuff the Print
Spooler service might be using with this Cleanspl utility, then try
again.
It will delete the Brother driver that may have started this all, for one
thing.

http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en

In Process Monitor, you probably don't need to be concerned with NOT
FOUND
messages, only ACCESS DENIED messages. You may post the log here if you
want
us to examine it, noting the approximate time of failure.

Paul

"Martin Brilliant" <MartinBrilliant@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:2B590A80-90CD-42B6-8AC1-956CE26CB7E6@xxxxxxxxxxxxxxxx


.

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