Re: Cannot install new printer drivers

Martin,

I am not sure about how to handle this either, but if everyone else is going
to bail, I'll give it a shot.

When Alan says "inbox driver", he means a driver that came with Windows XP
(I know because I asked him the same thing in another post!). If you
installed a printer driver for Windows 98 that you got elsewhere, it is
possible that it also updated the Windows XP version of the driver and that
you no longer have an "inbox driver". In that case, it might just be
something quirky about the driver or driver installation that was not tested
by Microsoft.

Did you try just installing the Generic / Text Only driver or one that came
with Windows XP you know you haven't messed with?

I don't know what effect Safe Mode is supposed to have, but I'd like to hear
more about what you were saying about that.

In Windows Vista, as Alan explained to me, anyone can add a printer or
"inbox driver". In Windows XP, however, you must be a member of the
Administrators or Power Users group and also be given the "Load and unload
device drivers" right, which is given by default to Administrators (except
that anyone can add a connection to a network printer).

Are you an Administrator? Is your computer part of a domain or not?

Shortcuts to Administrative Tools are in this folder:
C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools

You can add it to your Start Menu by right-clicking on the Start button,
choosing Properties, then Customize, then Advanced, then look at the choices
for System Administrative Tools.

Computer Management:

From the root, choose Action > Connect to another computer to administer
remotely.
Look for log entries in System Tools\Event Viewer at the times where a
failure occurs.
System Tools\Local Users and Groups will show you users group membership.

Local Security Policy:

This will show you Local Policies\User Rights Assignment.

For other MMC-based tools, use Start/Run to run MMC, then File > Add/Remove
Snap-in, then Add.

Group Policy Object Editor:

This lists group policies and can be used to administer remotely. I am not
sure whether any of these are relevant here.

These instructions were intended for Windows XP Professional. It may be
different or unavailable in Windows XP Home Edition. But you can use the
remote option.

Paul

"Martin Brilliant" <MartinBrilliant@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message news:62079022-52E3-40C1-994B-98C187BBDBDE@xxxxxxxxxxxxxxxx
I guess this is where I bail too. Linux, here I come!

"Alan Morris [MSFT]" wrote:

I'm going to have to bail on this one. It looks like it's more than just
a
spooler issue. Unsure how remote security administration is performed

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto



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