Re: No Dialtone when send/receive fax


Well, if you think it's a driver issue, it appears one could
be found somewhere in here:
http://www.google.com/search?hl=en&q=%2B%22PCtel+HSP56%22+%2B%22windows+xp%22

However, primary to that effort, I would think that a sim-
ple diagnostic test would easily determine the modem's
operation under the current OS.

start>control panel>phone and modems>modems>
"select the modem">properties>diagnostics>query mod-
em>"scroll the result(s) window looking for error(s)">
view log>"review the modem response log for error(s)".

Here is an example of my log from my modem query:

07-16-2007 13:31:31.265 - Passthrough On
07-16-2007 13:31:33.578 - Passthrough Off
07-16-2007 13:31:33.578 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-16-2007 13:31:33.578 - Initializing modem.
07-16-2007 13:31:33.578 - DSR is low while initializing the modem. Verify
modem is turned on.
07-16-2007 13:31:33.593 - Send: AT<cr>
07-16-2007 13:31:33.593 - Recv: <cr><lf>OK<cr><lf>
07-16-2007 13:31:33.593 - Interpreted response: OK
07-16-2007 13:31:33.593 - Send: AT&FE0V1S0=0&C1&D2+MR=2;+DR=1;+ER=1;W2<cr>
07-16-2007 13:31:33.750 - Recv: <cr><lf>OK<cr><lf>
07-16-2007 13:31:33.750 - Interpreted response: OK
07-16-2007 13:31:33.750 - Send:
ATS7=60S30=0L1M1+ES=3,0,2;+DS=3;+IFC=2,2;X4<cr>
07-16-2007 13:31:33.750 - Recv: <cr><lf>OK<cr><lf>
07-16-2007 13:31:33.750 - Interpreted response: OK
07-16-2007 13:31:33.750 - Waiting for a call.
07-16-2007 13:31:33.765 - Send: at+vcid=1<cr>
07-16-2007 13:31:33.765 - Recv: <cr><lf>OK<cr><lf>
07-16-2007 13:31:33.765 - Interpreted response: OK
07-16-2007 13:31:33.781 - Send: ATS0=0<cr>
07-16-2007 13:31:33.781 - Recv: <cr><lf>OK<cr><lf>
07-16-2007 13:31:33.781 - Interpreted response: OK

See the "07-16-2007 13:31:33.578 - DSR" entry? That
is defining the soft tone condition I described. You may
see that, maybe not. But, if all your responses are comp-
eted, the modem is performing as expected.

Interestingly, while running this test, I noticed that the
USB modem had fully initialized during the last boot.
That means that my tone was detectable, at least during
the initialization instant. However, I'll bet if I were to
cycle that modem's initialization, it would not longer
come online.

I would suggest that you just move on from the dial req-
uirement, and perform your fax dial manually. With this,
you can continue/conclude your fax testing.





"Surfer" <ybcip@xxxxxxxxxxxx> wrote in message
news:%23nn%23MZ4xHHA.1204@xxxxxxxxxxxxxxxxxxxxxxx
Gary,

Thanks for your information.
I'd tried all means to test my current (faulty?) PCI modem.
However, still no dialtone could be heard. (therefore, fax couldn't be
sent/received).
One last thing I suspected was the modem driver (PCtel HSP56) (which was
working under my previous Windows 2000 ) might not be workable in my
current OS- Windows XP. I'd searched the internet for a number of
similar/newer drivers and tested to have the same result (no dialtone?) It
seemed that the modem could respond to all AT commands except the
"off-hock" (ATH1) which was vital for any communication.

p'se see the info I retrieved from my modem
ati3
PCtel HSP56 MicroModem 9.00-9K
OK
ati4
PCtel HSP56 MicroModem Data/Fax/Voice/Speakerphone
OK
ati5
V.92
OK
ati6
Build 0015
OK

I don't know how to proceed further.

Thank you

"Gary Walker" <twf@xxxxxxxxxx>
¼¶¼g©ó¶l¥ó·s»D:HBwmi.26346$2v1.8083@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"Surfer" <ybcip@xxxxxxxxxxxx> wrote in message
news:u97KqTuxHHA.4476@xxxxxxxxxxxxxxxxxxxxxxx
Thanks Robert,

I'd followed your suggestion and swapped the line/phone cables
connection. The no dialtone problem remained.
I also used the Hyperterminal to issue command to turn on the speaker
and off hock the modem. Still no dialtone was heard. I think it probably
due to the hardware problem of the PCI card. I might go to buy another
one for a clean start again.

BTW, is there external USB Faxmodems on the market so that I could saved
to open the main CPU box for PCI installation?

Thanks for all the inputs so far.

Surfer






Yes, I purchased a USB modem for diagnostics of just
the problem you describe. Let me see if I can get over
to it for a description.

Here it is:
http://www.bestbuy.com/site/olspage.jsp?skuId=4657231&st=creative+labs+modem&type=product&id=1051384489159

The package comes with all noted equipment, as well as
software called "Fax Talk".

However, although the package seems to work just fine,
I would not recommend wasting the time/money if you
have a low dsr(soft tone) problem, or unless you know
your current modem is bad. Additionally, with this USB
modem, unlike any PCI modem I've seen, you will have
an initialization sequence during system boot. If the mod-
em can't detect tone then, it will be initialized offline. So,
if you've got a tone problem, you've got very little to gain
by installing/testing this USB setup.

If you have a tone problem, as I do, I see our only option
as correcting the problem, or manually dialing the connec-
tion. If you have one of those AIO(all-in-one) printers,
you can easily test the fax from there, as I do many times.

1). Ensure the line speaker on the printer is on. These are
crappy little speakers, but will suffice for your need.
2). Select fax from the printer's control panel.
3). Enter the fax number, and start the dial.
4). If you didn't hear tone detection prior to the dial, you
probably received a carrier line feedback message
error.

That's really all that needs to be done for diagnosis. You
don't need any fax copy, and you only use the same num-
ber that's connected to the fax. As I said, if you get any-
thing other than a busy, it's failed. Not until you're sure
that tone can be detected, can you further research the
final modem operation.





"RobertVA" <robert_c72athotmail@xxxxxxxxxxx>
???????:uaLHkRexHHA.3684@xxxxxxxxxxxxxxxxxxxxxxx

Surfer wrote:
I'm using Windows XP SP2.
Had configured the FAX printer and checked the modem's working
properly in the Device Manager.
However, everytime I sent a doc, it returned an error message of "No
diatone detect" and it couldn't initiate the call. I couldn't
receive fax as it couldn't detect the ringing tone of the line. Any
clue on this problem?
Does it related to the firewall setup as it's enabled during my
testing.

Also, I'd test the modem using the dialup networking. It encountered
the same problem as "no dialtone" when initiating the call for
connecting the ISP. Would it be problem of my fax modem card?

thanks
Surfer
"RobertVA" <robert_c72athotmail@xxxxxxxxxxx>
???????:%23OYn$xQxHHA.1164@xxxxxxxxxxxxxxxxxxxxxxx
I'm hesitant to admit I had a similar problem once when I had the
modular cord from the phone line plugged into the wrong jack on the
modem. Apparently a relay disconnects the telephone jack when the
modem goes "off hook".

Surfer wrote:
I'd double checked the line cord and confirmed to be correct.
I think it should be correctly connected as the phone chained behind
this
modem is working perfectly. I could made call/receive call w/o any
problem.
I'd also checked on the modem card and found no relay behind the
connectors
(one for line and one for phone).
Any other clue?

Surfer

The ability to get a dial tone and make a call with a phone daisy
chained through the modem isn't really a valid test. With my modem,
when the MODEM is "on hook" (not in use) the two jacks are hooked
directly to each other. But when the MODEM attempts to take the phone
line "off hook" to obtain a dial tone the jack intended for the daisy
chained phone is isolated from the line jack AND the modem circuitry,
effectively unplugging the telephone. If the modular cables are plugged
into the wrong jacks the modem ends up disconnecting itself from the
phone line instead (and is still connected to the inert telephone).

I'm not claiming this HAS to be your problem. I just indicate that the
ability to make a call with the daisy chained telephone doesn't BY
ITSELF rule the switched modular plug connections out. I could make
calls with the cables switched with no problem. It couldn't hurt to
briefly swap the connections just to be sure.

Also note that with Basic PCI slot fax-modems so CHEAP it's not exactly
rare when the hardware in one fails AND there's not much investment in
purchasing a spare/replacement. Replacing a modem may need "removal" of
the old modem in Windows and installing the drivers for the new one
though.

BTW: Turn the modem echo of the dial tone and dialing tones ON. Leaving
those functions silent makes your system vulnerable to malware that
terminates your dial up ISP connection up and establishes a new data
connection to one of those numbers that collects exorbitant fees
through your phone bill. With the modem's "speaker" enabled you can
hear the connection change taking place.









.

Relevant Pages

  • Re: Fax is pending, sent before
    ... You don't indicate if you could hear the relay click when the modem went off hook, dial tones or touch tone sounds from the computer speaker or a mini speaker on the modem board. ... When modem is "on hook" the two jacks are connected to each other, allowing you to hear a dial tone or talk on a phone attached to the modem. ... This allows multiple area codes in your toll free calling area and frees up a few more number combinations for exchanges to accommodate additional customers in each area code. ...
    (microsoft.public.windowsxp.print_fax)
  • Re: History AT&T early modem developments? [telecom]
    ... The TWX version of the ... ringing, busy tone, reorder, connected, etc. ... ever developed a modem that could reliably recognize all these conditions. ... Concerning time sharing, a lot of the early time sharing systems were ...
    (comp.dcom.telecom)
  • Re: No Dialtone when send/receive fax
    ... I'd tried all means to test my current PCI modem. ... still no dialtone could be heard. ... em can't detect tone then, ... terminates your dial up ISP connection up and establishes a new data ...
    (microsoft.public.windowsxp.print_fax)
  • Re: No Dialtone when send/receive fax
    ... I'd followed your suggestion and swapped the line/phone cables connection. ... I purchased a USB modem for diagnostics of just ... em can't detect tone then, ... Apparently a relay disconnects the telephone jack when the modem ...
    (microsoft.public.windowsxp.print_fax)
  • Re: No Dialtone when send/receive fax
    ... I'd performed the modem query and no error detected. ... I might try a new driver as per your suggested Google link later. ... That means that my tone was detectable, ... terminates your dial up ISP connection up and establishes a new data ...
    (microsoft.public.windowsxp.print_fax)
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