Re: No Dialtone when send/receive fax


"Surfer" <ybcip@xxxxxxxxxxxx> wrote in message
news:u97KqTuxHHA.4476@xxxxxxxxxxxxxxxxxxxxxxx
Thanks Robert,

I'd followed your suggestion and swapped the line/phone cables connection.
The no dialtone problem remained.
I also used the Hyperterminal to issue command to turn on the speaker and
off hock the modem. Still no dialtone was heard. I think it probably due
to the hardware problem of the PCI card. I might go to buy another one for
a clean start again.

BTW, is there external USB Faxmodems on the market so that I could saved
to open the main CPU box for PCI installation?

Thanks for all the inputs so far.

Surfer






Yes, I purchased a USB modem for diagnostics of just
the problem you describe. Let me see if I can get over
to it for a description.

Here it is:
http://www.bestbuy.com/site/olspage.jsp?skuId=4657231&st=creative+labs+modem&type=product&id=1051384489159

The package comes with all noted equipment, as well as
software called "Fax Talk".

However, although the package seems to work just fine,
I would not recommend wasting the time/money if you
have a low dsr(soft tone) problem, or unless you know
your current modem is bad. Additionally, with this USB
modem, unlike any PCI modem I've seen, you will have
an initialization sequence during system boot. If the mod-
em can't detect tone then, it will be initialized offline. So,
if you've got a tone problem, you've got very little to gain
by installing/testing this USB setup.

If you have a tone problem, as I do, I see our only option
as correcting the problem, or manually dialing the connec-
tion. If you have one of those AIO(all-in-one) printers,
you can easily test the fax from there, as I do many times.

1). Ensure the line speaker on the printer is on. These are
crappy little speakers, but will suffice for your need.
2). Select fax from the printer's control panel.
3). Enter the fax number, and start the dial.
4). If you didn't hear tone detection prior to the dial, you
probably received a carrier line feedback message
error.

That's really all that needs to be done for diagnosis. You
don't need any fax copy, and you only use the same num-
ber that's connected to the fax. As I said, if you get any-
thing other than a busy, it's failed. Not until you're sure
that tone can be detected, can you further research the
final modem operation.





"RobertVA" <robert_c72athotmail@xxxxxxxxxxx>
???????:uaLHkRexHHA.3684@xxxxxxxxxxxxxxxxxxxxxxx

Surfer wrote:
I'm using Windows XP SP2.
Had configured the FAX printer and checked the modem's working
properly in the Device Manager.
However, everytime I sent a doc, it returned an error message of "No
diatone detect" and it couldn't initiate the call. I couldn't receive
fax as it couldn't detect the ringing tone of the line. Any clue on
this problem?
Does it related to the firewall setup as it's enabled during my
testing.

Also, I'd test the modem using the dialup networking. It encountered
the same problem as "no dialtone" when initiating the call for
connecting the ISP. Would it be problem of my fax modem card?

thanks
Surfer
"RobertVA" <robert_c72athotmail@xxxxxxxxxxx>
???????:%23OYn$xQxHHA.1164@xxxxxxxxxxxxxxxxxxxxxxx
I'm hesitant to admit I had a similar problem once when I had the
modular cord from the phone line plugged into the wrong jack on the
modem. Apparently a relay disconnects the telephone jack when the modem
goes "off hook".

Surfer wrote:
I'd double checked the line cord and confirmed to be correct.
I think it should be correctly connected as the phone chained behind
this
modem is working perfectly. I could made call/receive call w/o any
problem.
I'd also checked on the modem card and found no relay behind the
connectors
(one for line and one for phone).
Any other clue?

Surfer

The ability to get a dial tone and make a call with a phone daisy chained
through the modem isn't really a valid test. With my modem, when the
MODEM is "on hook" (not in use) the two jacks are hooked directly to each
other. But when the MODEM attempts to take the phone line "off hook" to
obtain a dial tone the jack intended for the daisy chained phone is
isolated from the line jack AND the modem circuitry, effectively
unplugging the telephone. If the modular cables are plugged into the
wrong jacks the modem ends up disconnecting itself from the phone line
instead (and is still connected to the inert telephone).

I'm not claiming this HAS to be your problem. I just indicate that the
ability to make a call with the daisy chained telephone doesn't BY ITSELF
rule the switched modular plug connections out. I could make calls with
the cables switched with no problem. It couldn't hurt to briefly swap the
connections just to be sure.

Also note that with Basic PCI slot fax-modems so CHEAP it's not exactly
rare when the hardware in one fails AND there's not much investment in
purchasing a spare/replacement. Replacing a modem may need "removal" of
the old modem in Windows and installing the drivers for the new one
though.

BTW: Turn the modem echo of the dial tone and dialing tones ON. Leaving
those functions silent makes your system vulnerable to malware that
terminates your dial up ISP connection up and establishes a new data
connection to one of those numbers that collects exorbitant fees through
your phone bill. With the modem's "speaker" enabled you can hear the
connection change taking place.




.

Relevant Pages

  • Re: Connection stable at only one speed (dial up)
    ... Jack. ... As for connecting a modem directly to the Network Interface Device (NID), ... I really suspect his modem, ... If you sharing Internet connection with Dialup you might, ...
    (microsoft.public.windowsxp.network_web)
  • Re: Faxing-no dial tone
    ... You can get three way telephone jack adapters that will allow for your DSL ... connection, a 56k modem, and telephone of any type.. ... line in much the same way as when you just had a dial up connection.. ...
    (microsoft.public.windowsxp.print_fax)
  • Re: Connection stable at only one speed (dial up)
    ... Aside from dialing up directly from an internal modem on my ... Unfortunately, any connection I ... jack will still be there at the NID, so you have to disconnect all the other ... If you sharing Internet connection with Dialup you might, ...
    (microsoft.public.windowsxp.network_web)
  • Re: No Dialtone when send/receive fax
    ... I'd followed your suggestion and swapped the line/phone cables connection. ... I'd test the modem using the dialup networking. ... Apparently a relay disconnects the telephone jack when the modem ... The ability to get a dial tone and make a call with a phone daisy chained ...
    (microsoft.public.windowsxp.print_fax)
  • Limited or no connectivity (tried everything on pchucks, out of ideas)
    ... D-link WBR-2310 wireless router ... computers on the network. ... When I connect the modem directly there is no ... wanted to make sure I still had a connection. ...
    (microsoft.public.windowsxp.network_web)
Quantcast