Re: How to send a fax from a scanned document?

It seems as if you haven't gone through the Fax Configuration Wizard. Open the Fax Console and click on "Configure Fax." Go through the "Fax Configuration Wizard" and fill in the blanks as appropriate. On the screen headed "Select Device for Sending or Receiving Faxes" make sure to check the boxes next to "Enable Send" and "Enable Receive." Set either to manual answer or auto answer as desired.

The last screen says "You have successfully completed the Fax Configuration Wizard" and shows a summary of settings. They should look something like this:

Configuration Summary:

Devices configured to send faxes:
Zoom V.92 PCI Voice Faxmodem
The TSID of these devices is XXX-XXX-XXXX.

Devices configured to receive faxes:
Zoom V.92 PCI Voice Faxmodem
Devices are configured to automatically answer incoming fax calls after 2 rings.
The CSID of these devices is XXX-XXX-XXXX.

If yours looks like that, the problem may be that your modem is (a) not working properly or (b) not compatible with Windows XP Fax. If your modem shows as "Modem Intel(R)537epv9xdf" that unfortunately is not the name of the modem manufacturer but the identification of the chipset used in the modem, so I can't see if it's on the "Hardware Compatibility List." If you know the actual make and model of your modem, go to http://winqual.microsoft.com/HCL/Default.aspx?m=x and check to see if it is OK for use with XP.

Open Device Manager (e.g., right click on My Computer, select Properties, on Hardware tab, click "Device Manager"). Go to the Modems entry, click on the +, the right click on the modem identification and select properties. Does "Device status" indicate "This device is working properly"? Under "Device usage" does it say "Use this device (enable)"? Go to the "Diagnostics" tab. Click the "Query modem" button. What does it say for the response to "AT+FCLASS=?"

Click the "View log" button, and see if there appear to be any error messages there. See the second post above from Gary Walker.


Hal wrote:
LEM, No values for TSID & CSID No fax # there
-Hal- HAE


"Lem" wrote:

Hal wrote:
Nothing shows up on the fax console monitor.nothing waiting or sent.. hal
If you've been following the directions in MS KB 306663, did you get to the end with no errors or other problems? And then you went to the Fax Console and saw nothing either in Outbox or Sent Items?

Open the Fax Console.

Click on "Tools."

Click on "Fax Printer Configuration."

You should see a window with the title "Fax Properties" with 5 tabs: General, Sharing, Devices, Tracking, and Archives.

On the General tab, you should see an icon of a fax machine and the name "Fax." Most of the rest of this tab may be not filled in. What does it say after "Model:"?

Click the "Devices" tab. What is listed under the heading
"Device Name Send Receive"? Is there a value for TSID, CSID, and "Rings before answer"? TSID and CSID should be your fax telephone number.










--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer



--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
.

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