Re: MS Fax not communicating with certain fax machines

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There are a lot of choices out there when shopping for fax modems. Do
you have any recommendations for a good fax modem that will work with
XP. Unfortunatly I am stuck in a situation where I cannot dictate
that the machines (we have more than one fax server) be 2k3 Server,
but I can probably get us to purchase new modems if that will make the
difference.


Thanks,

Joe


On Jun 8, 4:37 am, Andrew Rinaldi <andrew.rina...@xxxxxxxxxxxx> wrote:
On Jun 7, 5:41 pm, joeja...@xxxxxxxxx wrote:





My organization has recently started using MS Fax Services to send out
faxes. For the most part we have had success. However, there are a
few recipient fax machines that tend to cause us a lot of grief.
About 5 numbers in our pool of about 100 numbers that we routinely
send faxes to do not work. When I turn up the volume on the modem I
can hear that the number dials correctly, and that the remote fax
machine does indeed answer with the normal tones. At this point MS
Fax Console reports that the fax failed, and tries again. It finally
quits trying based on the retry settings, and quits trying to send the
fax. While users have reported that a fax will occasionally get
through, I have never seen a fax get through to any of these numbers
during my testing.

Any ideas? I have been researching the idea that our modems may not
be entirely compatible with one of the various fax protocols used.
Since it is always the same 5 numbers, I tend to believe there is some
sort of an incompatibility with only those fax machines.

TIA.

Joe Jance

If this is business critical then investing in decent fax hardware
will overcome many of the compatibility issues that you see....
interestingly the MS Fax application in Vista/2003/Longhorn is a lot
more robust in our testing, especially when using fax Class 2.0

You will also find that many of the third party fax applications will
offer greater levels of compatibility.

Regards

ANDREW RINALDI
Mainpine Limited - Support
USA +1 503 822 9944 | Asia/Europe +44 1225 869439
andrew.rina...@xxxxxxxxxxxx |www.mainpine.com- Hide quoted text -

- Show quoted text -


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