Re: Cannot enable fax service after reinstallation of XP Home Edit

Thanks, Hal. I have seen your comments in response to other posts, and I
have looked at the KB article you reference. It is unclear from that article
if one is supposed to use the hotfix if one does not get the error messages
stated in the article. I do not get any of those error messages. My fax
program simply does not install, without any error messages whatsoever.
Should I use the hotfix under these circumstances?

Thanks again for your time, effort and help.

Jeffrey Sternklar

"Hal Hostetler [MVP P/I]" wrote:

Start here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it appears to have found everything, but didn't install
correctly. Its likely you have security data base corruption as documented
here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
utility and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- hhh@xxxxxxxx
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"jds145" <jdshatespam-outlookexpress@xxxxxxxxx> wrote in message
news:25DB7FB7-2233-40A6-A457-5B7EA1451BA1@xxxxxxxxxxxxxxxx
I'd be grateful for any available help. I have a Dell Dimension 4800
desktop,
Pentium 4. Recently I had to reinstall Windows XP (home edition). I
performed
an "update" reinstallation to repair slow performance and services
malfunctions, not a clean install. I have not been able to reinstall the
fax
service or the windows shared FAX driver. I have tried to uninstall and
reinstall the Fax Service from the Add/Remove Windows Components a number
of
times, but I have not been successful. Although unclear, it appears the
fax
service installation process is interrupted and then terminates without
any
prompting from me, but it is not clear how or why this happens.

Otherwise, the reinstallation of XP appears to have been successful, and
my
system otherwise appears to be operating properly. The fax service worked
properly prior to the reinstallation.

Hijack this log appears below - any and all help is greatly appreciated.
Thank you.



HIJACKTHIS LOG:
Logfile of HijackThis v1.99.1
Scan saved at 1:09:48 PM, on 5/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16441)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\svchost.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\System32\vssvc.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\MUSICM~1\MUSICM~3\MMDiag.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan\HPLamp.exe
C:\Program Files\eFax Messenger 4.3\J2GDllCmd.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround
Mixer\CTSysVol.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\Adobe\Photoshop Album Starter
Edition\3.0\Apps\apdproxy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\S2RAlerts\mailalert.exe
C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication
Foundation\infocard.exe
C:\WINDOWS\system32\rundll32.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Jeffrey D. Sternklar\Local
Settings\Temp\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://www.dell4me.com/myway
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://www.comcast.net/toolbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://my.myway.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
http://www.comcast.net/toolbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows
Internet Explorer provided by Comcast
R3 - URLSearchHook: Yahoo! Toolbar -
{EF99BD32-C1FB-11D2-892F-0090271D4F88}
- C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper -
{02478D38-C3F9-4EFB-9B51-7695ECA05670} -
C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper -
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat
7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {227B8AA8-DAF2-4892-BD1D-73F568BCB24E} - (no file)
O2 - BHO: dsWebAllowBHO Class - {2F85D76C-0569-466F-A488-493E6BD0E955} -
C:\Program Files\Windows Desktop Search\dsWebAllow.dll
O2 - BHO: (no name) - {3EC8255F-E043-4cae-8B3B-B191550C2A22} - (no file)
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} -
C:\PROGRA~1\COMCAS~3\COMCAS~1.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} -
C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} -
c:\program
files\mcafee\virusscan\scriptcl.dll
O2 - BHO: File Print FedEx Kinko's -
{9566395F-43D2-4c64-B525-B501FFA276E2}
- mscoree.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} -
c:\program files\google\googletoolbar2.dll
O2 - BHO: Windows Live Toolbar Helper -
{BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live
Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} -
C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll
O3 - Toolbar: Windows Live Toolbar -
{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}
- C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} -
c:\program
files\google\googletoolbar2.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} -
C:\PROGRA~1\COMCAS~3\COMCAS~1.DLL
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows
Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common
Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe
/server
/startmonitor /deaf
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program
Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe"
-atboottime
O4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17Helper
O4 - HKLM\..\Run: [MimBoot] C:\PROGRA~1\MUSICM~1\MUSICM~3\mimboot.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program
Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common
Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup]
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event
Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [HP Lamp] C:\Program Files\Hewlett-Packard\HP
PrecisionScan\PrecisionScan\HPLamp.exe
O4 - HKLM\..\Run: [eFax 4.3] "C:\Program Files\eFax Messenger
4.3\J2GDllCmd.exe" /R
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program
Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live!
24-bit\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control
Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program
Files\Adobe\Photoshop
Album Starter Edition\3.0\Apps\apdproxy.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat
7.0\Reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search &
Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [Safe2Read Mail Alerter] "C:\Program
Files\S2RAlerts\mailalert.exe"
O4 - HKCU\..\Run: [PhotoShow Deluxe Media Manager]
C:\PROGRA~1\Comcast\COMCAS~1\data\Xtras\mssysmgr.exe
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop
Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe"
/startup
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN
Toolbar Suite\TB\02.05.0001.1119\en-us\msntb.dll/search.htm
O8 - Extra context menu item: &Windows Live Search - res://C:\Program
Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites -
http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} -
%windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 -
{85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file
missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} -
C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
%windir%\Network Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network
Diagnostic\xpnetdiag.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O9 - Extra button: PDFill PDF Editor -
{FB858B22-55E2-413f-87F5-30ADC5552151} - C:\Program
Files\PlotSoft\PDFill\\DownloadPDF.exe
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) -
http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX
Control) -
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} -
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} -
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} -
http://ipgweb.cce.hp.com/rdqna/downloads/sysinfo.cab
O16 - DPF: {4B48D5DF-9021-45F7-A240-60304302A215} -
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} -
http://download.mcafee.com/molbin/shared/m...90/mcinsctl.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/microsoftupdat...b?1180226293984
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdat...b?1180226286640
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) -
https://h17000.www1.hp.com/ewfrf-JAVA/Secur...loadManager.ocx
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} -
http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash
Object) -
O18 - Protocol: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - (no
file)
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -
C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Ati HotKey Poller - Unknown owner -
C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. -
C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program
Files\Common Files\McAfee\HackerWatch\HWAPI.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. -
C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
.

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