Re: Cannot install fax services

FWIW, you probably only needed to perform step D. As to the error, try
PRINTING the file to the Fax printer instead of using File > Send to >
"Addressee with Faxmodem".

Hal
--
Hal Hostetler, CPBE -- hhh@xxxxxxxx
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Willem II" <geen-sp@xxxxxxx> wrote in message
news:f369pf$ltg$1@xxxxxxxxxxxxxxxxxxxxxxxxxx
Thanks for your reply,

A. To find the Fax-installation-files, I extracted 24 fxs*.*-files from the
setup-cd (x:\i386) to a separate folder and pointed the Fax-installation
wizard to that folder (and other folders, e.g. on the Windows-setup-cd).
Different efforts did not work.
D. I tried to repair the security-database, without success. To repair the
database, I used the instructions on
http://support.microsoft.com/kb/278316/. The English instructions are:
1.Open the %SystemRoot%\Security folder, create a new folder, and then name
it "OldSecurity".
2.Move all of the files ending in .log from the %SystemRoot%\Security folder
to the OldSecurity folder.
3.Find the Secedit.sdb file in the %SystemRoot%\Security\Database folder,
and then rename this file to "Secedit.old".
4.Click Start, click Run, type mmc, and then click OK.
5.Click Console, click Add/Remove Snap-in, and then add the Security and
Configuration snap-in.
6.Right-click Security and Configuration and Analysis, and then click Open
Database.
7.Browse to the %SystemRoot%\Security\Database folder, type Secedit.sdb in
the File name box, and then click Open.
8.When you are prompted to import a template, click Setup Security.inf, and
then click Open.

But I'm using the Dutch Windows-version, with different commands. After
starting MMC (instruction nr. 4) I only find a menu "File" (1st menu-item,
upper left corner), with menu-option "Add/remove Module". From there I can
add three "modules", named "Net Framework", "Indexing Service" and "Disk
Management" (these are terms translated from Dutch). So I don't know how to
add a certain "Security and Configuration Snap-in", which means I cannot
fullfill instruction nr. 5. How can I find this "Security and Configuration
Snap-in" ?

C. In the articles http://support.microsoft.com/?id=884018 and
http://support.microsoft.com/kb/828930/ Microsoft tells something about a
hotfix. Alas, I don't understand these articles at all. Which hotfix should
be used ?

D. I repaired the security-database, following the instructions on
http://h10025.www1.hp.com:80/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202.
So I used the command "esentutl /p %windir%\security\database\secedit.sdb",
restarted the pc and installed the faxservices. Now at last the Faxservices
stay marked in "Add/Remove programs". I can use Start > Programs > Fax >
Send Fax > Wizard "Send Fax" (alas the line is always occupied, or an error
occurs).
And in MsWord, when trying File > Send to > "Addressee with Faxmodem", this
generates an error "The Wizard Fax cannot be found. Start Setup and install
the Wizard Fax" ... :-(

Best Regards, Willem


----- Original Message -----
From: "Hal Hostetler [MVP P/I]" <hhh@xxxxxxxx>
Newsgroups: microsoft.public.windowsxp.print_fax
Sent: Tuesday, May 22, 2007 10:49 PM
Subject: Re: Cannot install fax services


This is the normal starting place and Byte already gave it to you:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
usually waives any charges for support calls to get supported hotfixes
listed in Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:


http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a
number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
utility and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- hhh@xxxxxxxx
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Willem II" <geen-sp@xxxxxxx> wrote in message
news:f2vaqn$mv$1@xxxxxxxxxxxxxxxxxxxxxxxxxx
Dear "Byte",

Thanks for your reply.
Alas, the fxs*.dll-files are allready decompressed.

Now, when I try to install the faxservices, the wizard continues
normally.
But at the end the Fax service (in Windows Components) stays déselected
:-(

Regards, Willem

"Byte" <Byte@xxxxxxxxxxxxxxxxxxxxxxxxx> schreef in bericht
news:E2A093C1-9454-414A-96F4-E490007FD268@xxxxxxxxxxxxxxxx
| When the installation routine is unable to find the necessary
installation
| files (even when directed to the appropriate i386 Folder) it usually
means
| that the installation files are compressed. This is often the case when
the
| files are pre-copied by a manufacturer on the hard drive. If you do a
search
| for the files that the installation routine claims are missing
(fxsapi.dll
| and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and
| fxcfgwz.dl_. These are compressed DLL files and will need to be
| decompressed. Double click on them and you will get a prompt for the
file
to
| use to open them. Click on BROWSE. and select Win32 Cabinet
Self-Extractor,
| which is in the system folder. With any luck it will uncompress them
all
and
| make them visible as DLL files. The install routine still may not find
these
| files. If so, then you must manually direct the installation routine to
the
| i386 folder that contains these extracted files.
|
| --
| Courtesy of:
| Russ Valentine
| [MVP-Outlook]
|
| --
| XP - WNP
| Today is the first day of the
| rest of your life.
|
|
|
| "Willem II" wrote:
|
| > Hello,
| >
| > I tried to install fax services (add/remove windows components), but
got
| > errors.
| >
| > During the setup-process I get the message "file fxscfgwz.dll is
needed,
on
| > the WindowsXP-cdrom". When I point to the file mentioned (in my
| > C:\i386-folder or on the cd) this file is not recognized - at any
case
the
| > same message stays appearing ("file fxscfgwz.dll is needed").
| > In the end in safe modus I removed all fxs*.*-files from the folders
| > C:\windows\system32
| > and C:\windows\system32\dllcache. But when trying to install the
faxservice
| > the errors changes: "Setup cannot copy fxscfgwz.dll" or "...
fxsclntR.dll"
| > or other dll's.
| > In the mean time all 24 fxs*.*-files returned to C:\windows\system32,
so
are
| > reinstalled.
| >
| > On http://support.microsoft.com/?id=884018 I saw, these errors maybe
due
to
| > a corrupt security-database. And indeed, the logfile
| > C:\windows\security\scecomp.log shows more than 20 errors like:
| >
| > "05/20/2007 14:47:57 Error=2 Update File
| > C:\WINDOWS\system32\fxscfgwz.dll
| >


Security=D:P(A;;GRGX;;;BU)(A;;GRGX;;;PU)(A;;GA;;;BA)(A;;GA;;;SY)(A;;GRGX;;;W
D)".I
tried to repair this database by "esentutl
/p%windir%\security\database\secedit.sdb"(found this command


inhttp://groups.google.com/group/microsoft.public.windowsxp.print_fax/browse

_thread/thread/9d394c83dc837b10/e03a499627a5c7f6?lnk=st&q=Win32+Cabinet+Self
-Extractor&rnum=20),
but these "error=2 Update File"-errors stay coming.What can I do to
install
the faxservices ?Thanks, Willem
| >
| >






.

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