Re: Printing causes programs to "encounter problem"

Most likely the driver is corrupting the memory of the application and
causes the application to fail.

If you installed the device using software that came with the product you
might want to install the corporate bundle released in 10/2006.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"mdlmark" <mdlmark@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:176B868B-06B2-4B95-A830-405C17B9EA8E@xxxxxxxxxxxxxxxx
I turned off the norton firewall with no luck.

"mdlmark" wrote:


I'll try that. But, basically whatever program I'm running (Word,
IE-7,etc) locks-up, there is no printer out-put, and I have to
"CTRL-Alt-Del"
to get the laptop to return to normal operating state. I'don't know if
it is
a network issue (but I don't think so since re-configuring the Norton
allowed
the laptop to connect to the MSHOME workgroup) or software/program
related
issue.

"Cari (MS-MVP)" wrote:

Does it print correctly if you disable the firewall?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"mdlmark" <mdlmark@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:BBD94D61-D236-4FC9-88A2-5BE1ADB098A0@xxxxxxxxxxxxxxxx
I recenty added a second laptop to my home network. The first laptop
prints
to the HP Officejet 4215 with no problems. The second laptop did
not
recognize the MSHOME workgroup until I (after much searching on the
net
for
answers) I re-configured the Norton firewall. I thought the problem
was
fixed. I ran the "add printer wizzard" the new laptop was able to
see the
HP
Officejet on the workgroup, and all seemed fine. Tried to print a
test
page
to check everything and Windows Explorer "encountered a problem
window
appeared. I tried printing a MS Word document and the same thing
happened.
Anyone have a fix to this problem?




.

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