Re: Brother MFC-215C Printer

I hate multifunction printers. everyone of them seems to have some level of
software related problems at one time or another.
Back to your MFC.
Brothers error messages can sometimes be misleading. The firmware update
utility and a MFC menu option should tell you what version firmware is
currently loaded.
Brother also has a cleanup utility (downloadable) that may need to be used
to cleanup things between driver installs, or if an install went awry.
Some of the Brother and other OEM's MFC software installs did not work
correctly unless the MFC was plugged into the first USB port on the first
USB controller. This seems to be MBD chip set dependent?.

A last resort with some drivers was to uninstall the driver and then
uninstall the USB port and controller that the driver connected to. This may
involve uninstalling all USB ports and controllers.
Do this with a PS/2 keboard, not a USB keyboard. With a USB keyboard, you
may or may not loose the keyboard functions during the uninstall/reinstall
process.

I have a Brother MFC 420CN. This MFC works correctly over the LAN, but can
have install problems similar to those you mentioned when a USB port is
used.
Most of the problem seems to be related to registry entries. I was told
that the 420's problems usually occur when other USB printers, USB scanners,
or multifunction devices were or are present.

"Phil J." <PhilJ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:D974C288-69AC-4458-BF28-ADD8F3214FEF@xxxxxxxxxxxxxxxx
Thanks Cari,

Yes I did everything I was supposed to do. I did think at first that I had
installed the wrong firmware, but I didn't.
--
Phil J.


"Cari (MS-MVP)" wrote:

You did disconnect the printer prior to the installation of the new
software?
http://www.coribright.com/windows/Article_One.htm
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"Phil J." <PhilJ@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:CBFF7831-C054-4B81-8E66-57EC1835D0B3@xxxxxxxxxxxxxxxx
I bought this printer about 3 weeks ago. When I first installed it my
system
(W-XP) seemed to be running slow. I decided to visit the Brother
website
to
look for a new driver etc. I couldn't find the most recent driver at
first,
but I did find the latest firmware, which I dowloaded and ran.
A few days later I found the latest driver on the Brother website and
downloaded it. I was directed to download an unistall program and run
it
to
uninstall the old driver first. This I did -all OK. Then I tried to
install
the new driver. When it reached the end of the install it informed me
that
I
had chosen the wrong model at the start of the installation and I
needed
to
repeat the installation and choose the correct one. The driver is only
for
my
model of printer so I can't do that.
Now, even if I try to install the original driver from the disk I have
the
same error at the end of the install. I have tried everything to
reinstall
this printer and nothing works. I even had the engineer from Brother
on
the
phone for one and a half hours, and even he ran out of ideas. The
computer
just doesn't recognise the printer. Have I corrupted the printers own
system
by installing the frimware, and can I do anything about it?
I have been struggling with this for three days now, and nothing
works!
Please help!

Please bear in mind in your answer that I am not an IT engineer or an
expert
(I'm not an idiot either).

--
Phil J.




.

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