Re: Microsoft Fax Services and Shared Driver
- From: Alberta Peach <AlbertaPeach@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Sat, 13 Jan 2007 22:42:00 -0800
Hi davidosom,
I am having basically an identical problem as you did in 3/2005 with the Fax
service and Shared driver. Did you finally find a solution to your problem?
If you did, would appreciate if you could share your solution. Thanks.
"davidosom" wrote:
(1) > Fax console - hangs "Refresshing ..." in message bar. After 4 mins "All.
fax printers are inaccessable"
(2) > Word doc > Ctrl+P > Printer = fax > Wizard opens > Next - hangs 2 mins
then "Fax Service cannot be retrieved. The fax wizard will close now" > OK >
hangs 2 mins before closing
(3) Control Panel > Printers and Faxes > Fax (status Ready) > Properties -
hangs 2 mins then "An attempt to connect to fax printer failed. Check the fax
printer connection, and try again" > OK > "The "Microsoft Shared Fax Driver"
printer driver is not installed ... etc."
"Russ Valentine [MVP-Outlook]" wrote:
Also, what were these "different messages" with which fax failed?
--
Russ Valentine
[MVP-Outlook]
"davidosom" <davidosom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:8113D3A2-A4A6-43E2-B32B-1870794E4EB9@xxxxxxxxxxxxxxxx
Only lucky enough to get some form of recovery CDs with package so no
Support
Tools so semi tedious route
Somewhat out of my depth but ...
(1) Tried opening fax console to send new fax also to print word doc to
fax.
Also open fax in printers and faxes. All failed with different messages.
However no log entries on Application, security or system in >admin tools
>
Event Viewer (if this is where I should have been)
(2)(a) [fxs*] various files including application files either
5.2.2600.2180
or 5.2.1776.0 or 0.3.2600.2180 [winfax.dll] = 5.2.1776.0
(2)(b) six files of which five 5.2.2600.2180 and one 0.3.2600.2180
(3) No. System as purchased plus Microsoft updates. No sharing. No fax
software additions to my knowledge.
I had to send a fax yesterday so reinstalled fax as in first post. This
log
entry recorded the event. Dont know whether it helps.
Event Type: Warning
Event Source: Print
Event Category: None
Event ID: 20
Date: 23-03-2005
Time: 17:38:14
User: NT AUTHORITY\SYSTEM
Computer: Home
Description:
Printer Driver Microsoft Shared Fax Driver for Windows NT x86 Version-3
was
added or updated. Files:- FXSDRV.DLL, FXSUI.DLL, FXSUI.DLL, FXSWZRD.DLL,
FXSTIFF.DLL, FXSRES.DLL, FXSAPI.DLL.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
"Russ Valentine [MVP-Outlook]" wrote:
And the manufacturer did not provide you a backup CD for Windows XP?
We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
Fax
Wizard.
(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:
(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll
(b) %windir%\system32\spool\drivers\w32x86\3\fxs*
You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.
(3) Did you ever connect to a "shared fax server" from Windows Server
2003
or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]
"davidosom" <davidosom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3B2B24BC-C85A-42BF-A368-77030FE35DB3@xxxxxxxxxxxxxxxx
No XP CD as came preinstalled. Willing to help find a solution or will
have
to buy a stand alone fax!!
"Russ Valentine [MVP-Outlook]" wrote:
I see. The previous "line is busy" error (when the line is not busy)
was
a
symptom of an incompatible modem.
The current problem you are having where the "fax printer cannot be
found"
is being reported frequently by users who have installed Windows XP
SP2.
Microsoft is aware and is investigating but has no current solution.
They
need information from people experiencing the problem. If you're
willing
to
help provide the information I can post instructions. It will require
your
installing the Windows Support Tools from the Win XP CD.
--
Russ Valentine
[MVP-Outlook]
"davidosom" <davidosom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:DDFEC7DF-C712-4EF3-BE48-1B2622AE6B25@xxxxxxxxxxxxxxxx
Somewhere I dont normally dare go! Startup type is automatic.
Did not mean I tried to send fax when internet connected via dial
up.
Both
Outlook and fax reported line busy when tried individually although
the
line
was free. At that time also lost fax monitor but this has returned.
Some, now cured, problems were definitely pre SP2. Recently
installed
Office
SP3 on going broadband.
Could SP2 disable fax services at PC turn off only (or not start it
properly
at boot up)? Is there likely to be a fix?
Many thanks for your time.
"Russ Valentine [MVP-Outlook]" wrote:
Control Panel > Administrative Tools > Services. What is the Status
and
Startup type you see there for the Fax Service?
Of course your phone line would be busy when you are using it for
dial
up
internet connection. That's not a conflict, it's expected.
Most likely SP2 has disabled your Fax Service.
--
Russ Valentine
[MVP-Outlook]
"davidosom" <davidosom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:79F510BB-A0EE-440B-B38B-836A3ABABD06@xxxxxxxxxxxxxxxx
Used to work normally (although not often used). Problems with it
and
Outlook
(phone line busy) when using dial up for email connection from ??
mid
2004??
so removed fax services. ??Norton conflict. Now using broadband
for
Outlook
so looking to use modem solely for fax.
I updated for SP2 November 2004 from CD.
Please explain "start up type"
"Russ Valentine [MVP-Outlook]" wrote:
Did the fax program ever work normally for you?
Did you update your operating system to SP2 or was SP2
pre-installed?
What is the startup type for the Fax Service?
--
Russ Valentine
[MVP-Outlook]
"davidosom" <davidosom@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:892BAA20-3CCA-4B9A-BBA5-496F0F5D37C6@xxxxxxxxxxxxxxxx
I use XP Home +SP2 and Office XP Standard + SP3. My dial up
modem
is
Conexant
SoftK56
I have added Fax Services from Windows Components via
Add/Remove
Programmes
and all works correctly. However on turning off and restarting
the
PC
the
facility fails when attempting to Fax as printer cannot be
found.
On
checking
'fax' printer via control panel this message is eventually
given
"Microsoft
shared fax driver" printer driver is not installed.....
The only way to re-establish Fax Services is to remove via
windows
components, reboot and reinstall as above.
Any ideas (other than leaving the PC on 24/7)?
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