Re: "All fax printers are inaccessible" after Remove-then-Add Fax

FWIW,

"Right-click MyComputer/Manage/Services and Applications/Services/double
click on Fax/click on Log On tab/Select the "This Account" radio
button/Browse for and enter the name of my local (user) directory/Enter and
confirm the password for my local directory/Click on OK"

Comes from an KB article for Windows 2000 dealing with Calling Card
problems:

http://support.microsoft.com/kb/239888/en-us
Fax Service Does Not Use Dialing Rule Calling Card Information

These instructions will NOT work in any version of Windows XP and will
render the Fax service inoperable. If you have the Fax service set this
way, you must go back and reselect the Local System Account. I must add
that, based on the above information, my comments on database corruption may
well not apply at all.

Hal
--
Hal Hostetler, CPBE -- hhh@xxxxxxxx
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

"Petula" <Petula@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:4317667D-9730-42E1-9877-9BF318D534D9@xxxxxxxxxxxxxxxx
Dear Russ

Yes, I have flailed around on this, as you write. I stand humbly
repentant;
and still request any help and guidance you might provide to help me
recover.

To answer your question, unwisely, I removed Fax Services based on an
unwarranted combination of the following:
(a) a section headed "Troubleshooting Fax Services" at
http://support.microsoft.com/kb/152196/en-us
(b) the first line under the heading "1. How do I install the Windows XP
Fax
Services?" at http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835131
I saw that you had provided that link, Russ, in your message dated
7/18/2006
at

http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.print_fax&tid=9aa2367e-b650-4840-b897-f6ffa7362138&cat=en-us-ms-winxp&lang=en&cr=US&sloc=en-us&m=1&p=1

That first line I'm referring to reads: "Windows XP Fax is not installed
by
default and must be installed from Control Panel, Add or Remove Programs,
Add/Remove Windows Components."

Eventually (and still in time, I hope), I stumbled upon referals to this
newsgroup, in "HOW TO: Troubleshoot Common Fax Problems in Microsoft
Windows
XP", at http://support.microsoft.com/kb/321639

[I'm learning now after all that sometimes excellent support for specific
problems is available from discussion/news groups. I acted in haste
because
my initial searching the knowledge base etc didn't reveal any good match
with
my problem, yet it appeared that there were a couple of common and very
similar problems with Fax, and handy solutions to them. Too often, my
(lonely) experience has been that the most help I've found for many
software
problems came from such Do-It-Yourself "best efforts" based on advice for
similar problems. Please believe me, if I can get good specific advice
I'm
happy to follow it.]

In my original posting, I tried to be pretty specific about what I did (in
my flailing).
If you need more precision, please let me know where.

The only additional thing I did was the following sequence, which was the
recommended solution to the problem "all fax printers are inaccessible"
in a
newsgroup posting I can't locate at the moment. Here's the sequence (in
my
own style):
Right-click MyComputer/Manage/Services and Applications/Services/double
click on Fax/click on Log On tab/Select the "This Account" radio
button/Browse for and enter the name of my local (user) directory/Enter
and
confirm the password for my local directory/Click on OK

Russ, I see Hal Hostetler has also posted a response. Would you mind
guiding me about what to follow out of several help responses, please?

Petula

"Russ Valentine [MVP-Outlook]" wrote:

Why did you remove and reinstall the Fax Service? What is the original
source of your Windows XP installation files? Faxfix.reg would not apply
unless you were running Windows XP before SP1, and no brand new computer
runs that.
You've really been flailing about here and it is hard to know how to
undo
the damage without a better understanding of what you did.
--
Russ Valentine
[MVP-Outlook]
"Petula" <Petula@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:3C463385-C195-481A-BD4C-AEFCCED9F34B@xxxxxxxxxxxxxxxx
I hope you can solve this problem. It seems different than the similar
problems discussed in previous postings.

MY SETUP
PC: Brand new, Toshiba Satellite M105-S3041 (September 2006)
OS: XP Home Edition
Modem: Toshiba Software Modem, by Agere

RELEVANT HISTORY, AND PROBLEM
1.
I tried using Fax for first time today.
Dialling rules seemed to work correctly for the first fax attempt;
but to
make the fax go I would have to lengthen the time delay between
dialling
the
access number for my calling card and dialling the destination number.
After I lengthened the time delay, the calling card voice-greeting
didn't
come through after the "ring tone" stopped.

2.
After browsing around the www, I used Add/Remove Windows Components,
to
remove Fax Services.
Then, I restarted the PC.
Then, I added Fax Services
Then (after a long period of "Refreshing"), Fax Console states: All
fax
printers are inaccessible.
Also, Tools/Fax Printers Status states (about "Local" Fax Printer):
Status Unavailable.

Then, Printer Properties error message states:
The Microsoft Shared Fax Driver printer driver is not installed on
this
computer. Some printer properties will not be accessible unless you
install
the printer driver. Do you want to install the driver now?
However, the subsequently appearing Add Printer Driver Wizard does not
list
a driver with that description.

Then, the subsequently appearing Fax Properties / Sharing states
(about
the
Fax printer): Sharing is not supported for this type of printer.

3.
After more browsing the www, I launched (and Merged) faxfix.reg, and
received a confirmation message.
See the seven lines of text I copied into a NotePad file from

http://askbobrankin.com/ms_fax_doesnt_work_with_xp_sp2.html

4.
After all that, I still the same inoperable status of Win XP Fax.



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