Re: How to install Fax on an SP2 system.


"randwill" <rwilliams4254@xxxxxxxxxxxx> wrote in message
news:i8iXg.2003$0s1.802@xxxxxxxxxxxxxxxxxxxxxxxxx

"Russ Valentine [MVP-Outlook]" <russval@xxxxxxxxx> wrote in message
news:30D94932-DF67-4C90-80C2-847657D353C8@xxxxxxxxxxxxxxxx
I'm not sure I understand why you would expect MS to compensate you for
problems you encountered with a modem not even on the HCL list, nor even
for one that was.

I was just venting frustration at time wasted. It's cumulative. Anybody
who has a comupter of any kind has thrown away hours of their lives trying
to make something work that by all reason should JUST WORK.

In most cases computer things work better than in say, 1982(or 1965). I seem
to remember a Scientific American article from a few years ago that claimed
that the huge productivity gains promised by computers have not been
realized(or completely realized) because of time wasted trying to make
things work that "should JUST WORK."

You know, like it does for those happy laughing pointing-at-the-screen
people in the pictures on the MS and other websites. Like it does for
those hysterically smiling and dancing people in the commercials.

Such a world only exists in the world of ads and TV commercials. Actually
computers are complex devices that sometimes fail in nonobvious ways. So do
most other things in our technical society.


I know it's been said but, if any company tried to market a car or a
refrigerator or any other product as buggy, faulty, defect ridden and in
some cases delibrately crippled as the computer and software manufacturers
do routinely, they would have been arrested, thrown in jail had their
assets seized and their families murdered.

If you are seriously concerned about this sort of thing, look for
alternative solutions. Macintosh, Unix, etc. when and where you can. Put
pressure on Microsoft to supply a better product, just like you would do if
your car was a lemon, by hitting them in their pocketbook. Don't expect it
to be easier, however. Note, it is not a criminal offense for Microsoft to
supply a product that you think is inferior, only an economic one, so having
their assets seized and their families murdered is not in the cards. However
reasonable change is possible. Look at the way Microsoft has changed their
End of Life policy repeatedly based on customer complaints.


Someday computers will JUST WORK. But we'll all be long dead by then.


Doubtful that this will ever be true for the consumer. Clearly in this case,
however, Microsoft has decided for their own reasons to supply a feature
that only works poorly. Probably has something to do with the perceived
profit to be made from such a feature.

*** Kistler



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