Re: Scanning communication erro

The problem with a USB interfaced keyboard and/or mouse is that it is likely
that uninstalling the USB port and controller drivers will kill the keyboard
and mouse functionality until they are reinstalled. The reason for
uninstalling and reinstalling the USB controller and port drivers is to
allow the USB support drivers and registry configuration to be redone.
Generally, this helps to restore the software environment that is expected
by the multifunction devices and many other devices as well. The wireless
keyboard and mouse should likely be reinstalled after the multifunction
device is up and working properly. As you said, the "other" scanner worked
with the wireless keyboard and mouse. The other scanner likely used
different drivers and possibly even a different software interface
methodology. With software problems such as yours seems to be, divide and
conquer seems to be the best approach.
If you are having problems with only the scanning functions, I'd try a
downloadable trial version of View Scan.

"I do have a wireless mouse and keyboard but my other scanner that I had
before worked fine with them"

One of the more interesting situations occurs when you "rebrick" an HP
system (Reloads the software to the as it came configuration) and HP
multifunction device drivers still don't work. In the past, we had this
occur with a major customer's systems, and at least got HPs attention. In
this case, the ultimate result was a BIOS revision, and a multifunction
firmware change.





"Frustrated!!!" <Frustrated@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:51652C1E-FDBC-47A9-B918-1427E18543B3@xxxxxxxxxxxxxxxx
I'm using an HP 553X pavilion and using a USB cable for connecting. And I
have tried it with and without my other devices hooked up, installed and
uninstalled alike and have also deleted the drivers, restarted and all
that
jazz. I am the adminstrator for the computer and followed all the
instructions that came with the printer.
I do have a wireless mouse and keyboard but my other scanner that I had
before worked fine with them.

I'm thinking that since they told me to do a system restore and before
that
I did a destructive restore, that since my windows haven't been updated
with
all the updates that that might be what is making it not work. What do you
think? I am now in the process of downloading SP-2. So we will see and I
did
receive another installation disk from HP since when I did their check up
on
their site it told me I had the incorrect driver. So after installing
SP-2
and installing the printer again for the 20th times I will see if it works
then. Otherwise I am at a loss.

"Chuck" wrote:

How are you connecting the 3210 to the computer, and what is the
computer
make and model?
Does the PC have USB 2.0? Are there other USB devices connected?
Have you properly uninstalled the non working drivers, and perhaps used
a HP
utility to do a cleanup afterwords?

Are you using the administrator account to install?
Did you follow the installation instructions exactly--IE install the
software, then plug in the 3210?
(Or whatever the install instructions said to do in exact order.)

When all else fails, and assuming you do not have a USB keyboard, mouse,
and
HD-- You can try uninstalling the USB ports and controllers.
This usually allows a new driver install to work properly when all else
fails. Getting the fax portion of a multifunction device to work
properly
may be another hassle.

I have used multifunction fax/scanner/printers since the windows 95
days,
and have always had to spend more time and effort than I'd like in
getting
them to work properly. Windows XP (esp SP-2) seems to be more
problematic
than you'd like when it comes to fax functionality and software.

If you are connecting the 3210 to the PC via an unpowered port, don't do
that! (At least for the driver install)
IF your PC has multiple USB ports, the driver install process may work
better with a specific USB port, usually the first USB 2.0 port.

"Frustrated!!!" <Frustrated!!!@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:F27B2E2E-A320-4379-9B85-2FAD45ADB191@xxxxxxxxxxxxxxxx
I have installed and reinstalled a 3210 HP all in one printer about 10
times
and have been back and forth with HP with no solution.
I keep getting a communication error that tells me that the device is
unable
to communicate with my computer. I have done all the steps,
reinstalled
the
drivers, even exchanged the printer and I still have the same problem.
I
even
did a system recovery thinking it was my computer. I am at my wits end
since
I really like this printer and want to keep it.
Does anyone have any solutions that I haven't already tried??????





.

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