Re: Scanning communication erro

How are you connecting the 3210 to the computer, and what is the computer
make and model?
Does the PC have USB 2.0? Are there other USB devices connected?
Have you properly uninstalled the non working drivers, and perhaps used a HP
utility to do a cleanup afterwords?

Are you using the administrator account to install?
Did you follow the installation instructions exactly--IE install the
software, then plug in the 3210?
(Or whatever the install instructions said to do in exact order.)

When all else fails, and assuming you do not have a USB keyboard, mouse, and
HD-- You can try uninstalling the USB ports and controllers.
This usually allows a new driver install to work properly when all else
fails. Getting the fax portion of a multifunction device to work properly
may be another hassle.

I have used multifunction fax/scanner/printers since the windows 95 days,
and have always had to spend more time and effort than I'd like in getting
them to work properly. Windows XP (esp SP-2) seems to be more problematic
than you'd like when it comes to fax functionality and software.

If you are connecting the 3210 to the PC via an unpowered port, don't do
that! (At least for the driver install)
IF your PC has multiple USB ports, the driver install process may work
better with a specific USB port, usually the first USB 2.0 port.

"Frustrated!!!" <Frustrated!!!@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F27B2E2E-A320-4379-9B85-2FAD45ADB191@xxxxxxxxxxxxxxxx
I have installed and reinstalled a 3210 HP all in one printer about 10
times
and have been back and forth with HP with no solution.
I keep getting a communication error that tells me that the device is
unable
to communicate with my computer. I have done all the steps, reinstalled
the
drivers, even exchanged the printer and I still have the same problem. I
even
did a system recovery thinking it was my computer. I am at my wits end
since
I really like this printer and want to keep it.
Does anyone have any solutions that I haven't already tried??????


.

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