Re: Explorer.exe protection fault when trying to view print proper
- From: TomFromBoston <TomFromBoston@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 5 Apr 2006 20:17:01 -0700
Ok, this was exciting, I've never used the NT Source debugger. Here is the
output you requested: (plus, after the ***** I added some curious stuff that
popped up in ntsd before the explorer.exe threw the exception (i.e. before I
pressed k))
0:016> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
00bff290 60649c1b hpzpm309!DrvQueryJobAttributes+0x181b
00bff4dc 606485ce hpzpm309!DrvQueryJobAttributes+0x2c5
00bff800 606481e3 hpzpm309!DrvAdvancedDocumentProperties+0x26d
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\WINSPOOL.DRV -
00bff834 730066d3 hpzpm309!DrvDocumentPropertySheets+0x26
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\icmui.dll -
00bff86c 670f3b7e WINSPOOL!DocumentPropertiesW+0xae
00bff8a4 670f4153 icmui+0x3b7e
00bff8f0 670f4d4c icmui+0x4153
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\SHELL32.dll -
00bff900 7ca78112 icmui!DllCanUnloadNow+0xbd1
00bff928 7ca764e5 SHELL32!Ordinal60+0x697
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\printui.dll -
00bff950 74b8f959 SHELL32!Ordinal212+0x7c
00bff96c 74b8fa7d printui!bFolderRefresh+0x67e8
00bff9a4 74b8efd4 printui!bFolderRefresh+0x690c
00bff9b4 74b8f0a3 printui!bFolderRefresh+0x5e63
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
C:\W
INDOWS\system32\compstui.dll -
00bff9c4 6e6912b6 printui!bFolderRefresh+0x5f32
00bffa28 6e690c20 compstui!SetCPSUIUserData+0x398f
00bffc9c 6e690db9 compstui!SetCPSUIUserData+0x32f9
00bffcf4 6e6913c6 compstui!SetCPSUIUserData+0x3492
00bffd28 6e6914c9 compstui!SetCPSUIUserData+0x3a9f
00bffd44 74b8f147 compstui+0x114c9
00bffd64 74b8f8e8 printui!bFolderRefresh+0x5fd6
0:016>
************************************************************
ModLoad: 6e680000 6e6bb000 C:\WINDOWS\system32\compstui.dll
Entering SimpleDocumentPropertiesinside DDPS returning sizeofEntering
SimpleDocu
mentPropertiesinside DDPS returning sizeofEntering
SimpleDocumentPropertiesDM_DE
FAULTSOURCE not setDM_ORIENTATION not setOrientation is not DMORIENT_PORTRAIT
or DMORIENT_LANDSCAPEDM_PAPERSIZE not setdmPaperSize is 0DM_COPIES
not se
tDM_DUPLEX not setdmDuplex is not DMDUP_SIMPLEX or
DMDUP_HORIZONTAL or
DMDUP_VERTICALDM_COLLATE not setDM_ICMMETHOD not setdmICMMethod is
not DMICMMETH
OD_NONE or DMICMMETHOD_SYSTEMDM_ICMINTENT not setdmICMIntent
is not
DMICM_COLORIMETRICDM_MEDIATYPE not setDM_DITHERTYPE not
setdmDitherType is
not DMDITHER_NONEDM_PRINTQUALITY not
setdmPrintQuality is not DMRES_DR
AFT or DMRES_LOW or DMRES_MEDIUM or
DMRES_HIGHIsValidDevmode failedInva
lid source devmode at startAccess violation - code c0000005
(first chance)
eax=00bff3c8 ebx=00000001 ecx=7c91056d edx=d6430024
esi=7c85a215 edi=00000000
eip=6064b171 esp=00bff064 ebp=00bff290 iopl=0 nv up ei
pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000
efl=00010246
*** WARNING: Unable to verify checksum for
C:\WINDOWS\System32\spool\DRIVERS\W32
X86\3\hpzpm309.dll
*** ERROR: Symbol file could not be found. Defaulted to
export symbols for C:\W
INDOWS\System32\spool\DRIVERS\W32X86\3\hpzpm309.dll -
hpzpm309!DrvQueryJobAttributes+181b:
6064b171 f6474902 test byte ptr [edi+0x49],0x2
ds:0023:00000049=??
0:016> k
ChildEBP RetAddr
You see where I typed k.
"Alan Morris [MSFT]" wrote:
you will need to attach the NT Source debugger to the explorer.exe process..
ntsd.exe is located in \windows\system32
ModLoad: 01000000 01104000 E:\3576SRV\explorer.exeat a command window type
ntsd -pn explorer.exe -g -G
press enter (a new window will launch)
this is what you will see
ModLoad: 7c800000 7c8c0000 E:\3576SRV\system32\ntdll.dll
ModLoad: 77e40000 77f42000 E:\3576SRV\system32\kernel32.dll
ModLoad: 77f50000 77fec000 E:\3576SRV\system32\ADVAPI32.dll
ModLoad: 77c50000 77cef000 E:\3576SRV\system32\RPCRT4.dll
ModLoad: 75eb0000 75fb0000 E:\3576SRV\system32\BROWSEUI.dll
ModLoad: 77c00000 77c48000 E:\3576SRV\system32\GDI32.dll
ModLoad: 77380000 77412000 E:\3576SRV\system32\USER32.dll
ModLoad: 77ba0000 77bfa000 E:\3576SRV\system32\msvcrt.dll
ModLoad: 77670000 777a4000 E:\3576SRV\system32\ole32.dll
ModLoad: 77da0000 77df2000 E:\3576SRV\system32\SHLWAPI.dll
ModLoad: 77d00000 77d8c000 E:\3576SRV\system32\OLEAUT32.dll
ModLoad: 77980000 77af4000 E:\3576SRV\system32\SHDOCVW.dll
ModLoad: 761b0000 76243000 E:\3576SRV\system32\CRYPT32.dll
ModLoad: 76190000 761a2000 E:\3576SRV\system32\MSASN1.dll
ModLoad: 75360000 753df000 E:\3576SRV\system32\CRYPTUI.dll
Now open the printer properties, this should cause the desktop to freeze,
since the explorer process will break to the debugger. Use Alt Tab to
navigate to the debug window. Type k at the prompt >k
enter
you will see something like the following. Just mark the text and copy to
mail. I am interested in seeing which binaries are loaded as this fails.
type g
enter and this should now display the popup. To return the explore process
to normal, log off then back on.
0:020> k
ChildEBP RetAddr
WARNING: Stack unwind information not available. Following frames may be
wrong.
0189f55c 7742794a comctl32!DllInstall+0x1671
0189f5a4 77427a4d comctl32!DestroyPropertySheetPage+0xd1
0189f5c4 77429d12 comctl32!DestroyPropertySheetPage+0x1d4
0189f7e0 7742b8b6 comctl32!Ordinal164+0x4fb
0189fba0 7742c446 comctl32!Ordinal164+0x209f
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
E:\3
576SRV\system32\USER32.dll -
0189fc10 7739c3b7 comctl32!Ordinal164+0x2c2f
0189fc3c 77394db3 USER32!EnableMenuItem+0x4cd4
0189fcb8 77394c56 USER32!SetWindowLongW+0x47f
0189fd00 7738ff24 USER32!SetWindowLongW+0x322
0189fd30 7738fd7e USER32!GetDesktopWindow+0x94d
0189fde8 77389ade USER32!GetDesktopWindow+0x7a7
0189fe0c 773a463b USER32!CreateDialogIndirectParamAorW+0x33
0189fe2c 774ab0b5 USER32!CreateDialogIndirectParamW+0x1b
0189fe74 7742ca78 comctl32!InitializeFlatSB+0x9e6
0189fed8 7742ccea comctl32!Ordinal164+0x3261
0189fef0 7742cd05 comctl32!Ordinal164+0x34d3
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
E:\3
576SRV\system32\NETSHELL.dll -
0189ff00 76378f7a comctl32!PropertySheetW+0xf
0189ff38 763701f3 NETSHELL!NetSetupInstallSoftware+0x1f5c5
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
E:\3
576SRV\system32\kernel32.dll -
0189ffb8 77e66063 NETSHELL!NetSetupInstallSoftware+0x1683e
0189ffec 00000000 kernel32!GetModuleFileNameA+0xeb
0:020>
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"TomFromBoston" <TomFromBoston@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:96600D99-87D6-4C76-B529-EB67F77FE270@xxxxxxxxxxxxxxxx
Hi Alan,
Thanks for the reply. I followed your suggested steps, uninstalled all the
driver, removed all printers, deleted all ports. Then I rebooted and
reinstalled the printer.
First, I tried to have the nifty install tool install the printer directly
as a networked printer. However, whenever the setup program would first
try
to connect to the printer (i.e. after giving it either the \\IP\lp or
\\linkstation\lp or browsing to the printer) it said: "Setup encountered a
severe error and must now exit. Please reboot and try again."
I rebooted and tried again three times. No luck.
Then I installed the printer locally via USB. All fine and dandy and I'm
able to see the properties. Then I manually added the printer three ways:
by
browsing the workgroup, by putting in the IP address, by creating a TCP/IP
port. After that, I could still pull up the properties for the locally
installed printer, but trying to access any of the networked setup options
resulted in the old explorer.exe exception.
BTW, the print server the HP printer is attached to is a Buffalo
LinkStation
Network Attached Storage drive and does not provide drivers for printers
hooked up to its included print server.
I think I need some of those tricks you said you had up your sleeve.
Thanks a lot.
TFB
"Alan Morris [MSFT]" wrote:
I have seen this when one has updated an HP driver using Windows Update.
The new driver supplied by HP for Windows Update contained added features
not compatible with the old version, thus the error loading the UI pages
in
properties.
Delete the new driver and any old HP drivers, then add the new one back
onto
the system. If other printers are in use or you have some network
connections. Set any local printer to use another driver while you
delete
the old and delete the network connections.
After adding the new driver and printer, verify that the properties page
can
be opened. Now add the network connections. If any of the connections
are
to HP printers make sure you can still open the properties of the 5600
after
adding the connection. If you can't the driver on the remote server
also
needs to be updated.
PS if this is your issue, HP has known about this for a while.
If this does not solve the problem, I have a few more tricks up my
sleeve.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no
rights.
"TomFromBoston" <TomFromBoston@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
message
news:666680EA-AC99-42A1-9E0B-DFAEBBD440C4@xxxxxxxxxxxxxxxx
Hi,
When I try to access the print properties I get an explorer.exe error.
The
printer is an HP 5600 hooked up to a print server (Buffalo
LinkStation). I
can open the printer status window and can see printjobs from other
computers
without problems. If I try to print, the application from which I am
trying
to print crashes.
Error message detail:
Window Message Box with title: C:\WINDOWS\Explorer.exe
Message: "Function address 0x60643e23 caused a protection fault.
(exception
code 0xc0000005) Some or all property page(s) may not be displayed."
More background:
The printer worked fine while on a Hawking print server, this problem
started when I moved it to the Buffalo print server. Unfortunately, the
problem only happens on the HP Compaq NC6000 laptops, my two desktops
are
unaffected by this issue, so I'm not sure it is the fault of the new
server.
My computer is fully updated, SP2, and all the printer drivers are the
latest. I already tried older print drivers or HP's basic print drivers
(DJ500 drivers). I've tried adding the printer in any number of ways:
browsing to it on network and double-clicking, adding it as a local
port,
adding it as a \\192.168.X.X\lp, adding it as URL printer. No luck,
always
the same result.
I've also already spent 2 hours with Buffalo tech-support, they say
that
I'm
the first to experience this problem and they don't know how to help
me.
HP
flatly refuses to help because they don't support HP printers hooked up
to
non-HP print servers.
I don't know what else to do and hoping for some suggestions. Thanks
for
your help.
TFB
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