Re: HP JetDirect (now media center and HP 3310)
- From: Clark <nonworking@xxxxxxxxxxx>
- Date: Tue, 28 Feb 2006 23:36:35 GMT
Hello Alan comments inline
On Tue, 28 Feb 2006 10:24:24 -0800, "Alan Morris [MSFT]"
<alanmo@xxxxxxxxxxxxxxxxxxxx> wrote:
Clark, if the failure is in the HP setup program, it's possible to install
the driver from the inf file. What I have seen is the setup file will
extract all the dlls and other files into some temporary directory before
installing the printer. When the access check is performed there is a
dialog that gets posted. Do not dismiss the dialog because the clean up
routine will delete the temporary files.
It is definitely something in the very early stages of the setup.exe
program that prevents the program from getting anywhere at all -- it
doesnt get as far as showing the install shield, certainly not far
enough to provide any dialong messages, and I doubt that it is
anywhere near installing drivers. As far as I can tell, it doesnt get
anywhere.
In an earlier thread Cari mentioned you had passed the problem along
to HP, and that early research indicated that HP had failed to include
the SKU for XPMCE which was causing the setup program to not get
anywhere. So it seems to me the problem is understood and defined by
someone.
Search for the file. If you have the printer installed on another machine
you can look at the driver properties for the file names. Just find one
name and look for it, the rest of the required files will be in the same
location or subdirectories.
Now run the Add Printer Wizard and use the have disk option to point at the
inf file in the temporary location.
Yes, I had already managed to get my computer to "discover" the 3310
and use the Add Printer Wizard to get the printer function to work..
I am not sure if this will completely work since the setup program may do
some other tasks in the registry but this may get your printer working.
Probably none of the other multifunction features though.
Exactly -- I need, but cant use the scanner from my Media Center
machine -- apparently I do still need to get the setup program to run.
Which gets me to may last post to Cari.
I really need to get whomever it is at HP that recognized the missing
SKU (that has to be a really really simple fix) in touch with the
technical person that I am in contact with out of the Presidents
office. I am certain he will follow this problem through to a solution
once an HP person acknowleges the problem to him.
Can you help me make this happen?
Thanks -- Clark
.
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