Re: HP JetDirect (now media center and HP 3310)
- From: "Alan Morris [MSFT]" <alanmo@xxxxxxxxxxxxxxxxxxxx>
- Date: Tue, 28 Feb 2006 13:37:31 -0800
I have forwarded this information to HP here but the person I mainly work
with writes print device drivers. He'll pass it along to HP Boise. Not a
clue if HP writes this application or someone else.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no rights.
"Paul Baker" <paulb@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:OO2NgIKPGHA.3896@xxxxxxxxxxxxxxxxxxxxxxx
Alun,
Sorry, I meant software that comes with a HP Photosmart 8450 printer - I
had the wrong model number!!
Paul
"Paul Baker" <paulb@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message news:...
Alun,
The problem I am having is not with a HP printer driver. But it is with
software that comes with a HP Photosmart 4050 printer with an ethernet
port. It is hooked up using a router to a LAN and uses DHCP.
During installation of their software suite, it creates a permanent
mapped drive called X: and maps it to a share on their printer
representing the memory card. Their Transfer Images software that
transfers images from the memory card in the printer to the PC's hard
drive using the ethernet connection uses this X: drive as the source and
requires it to be currently connected.
The problem is that the X: drive may not be currently connected on boot
up of the PC for a number of reasons, including:
- The printer is on, but the user logs in before all required services
have started. This is usually what happens if the Welcome Screen is
active and only one eligible user is present and has no password.
- The printers is initially off (but turned on later).
In this situation, the X: drive is listed as "Disconnected Network Drive"
in Windows Explorer.
In this situation the drive is accessible through Windows Explorer.
Opening the X: folder connects to the share and results in its status
being "Network Drive" in Windows Explorer.
In this situation, however, the drive is NOT accessible in Transfer
Images. There is an error message in red. The drive must be opened in
Windows Explorer to force a connection and get Transfer Images to work.
HP's advice has always been to re-map the network drive manually, which
temporarily resolves the issue by forcing a connection, but after reboot
the issue is still present. To be clear, the drive mapping is permanent
and present after reboot, but the status of the drive is "Disconnected
Network Drive".
Finally, I told HP what my workaround was (open the drive in Windows
Explorer), and their attitude was that I should go ahead and use the
workaround then. I could not persuade them that it was an issue, let
alone a bug.
It seems like they should not require a mapped drive at all. Why not use
a UNC name? And what is preventing it from forcing a connection like
Windows Explorer?
Paul
"Alan Morris [MSFT]" <alanmo@xxxxxxxxxxxxxxxxxxxx> wrote in message
news:egx49QJPGHA.344@xxxxxxxxxxxxxxxxxxxxxxx
I have forwarded your message to an HP driver developer who is based here
at Microsoft but does work for HP. I will vouch that HP is concerned
with quality drivers they write.
Paul, are you having a problem with software or one of the print
drivers? If it's a print driver, let me know which driver and what the
issue is and I'll forward the information to the HP developer.
Clark, if the failure is in the HP setup program, it's possible to
install the driver from the inf file. What I have seen is the setup
file will extract all the dlls and other files into some temporary
directory before installing the printer. When the access check is
performed there is a dialog that gets posted. Do not dismiss the dialog
because the clean up routine will delete the temporary files.
Search for the file. If you have the printer installed on another
machine you can look at the driver properties for the file names. Just
find one name and look for it, the rest of the required files will be in
the same location or subdirectories.
Now run the Add Printer Wizard and use the have disk option to point at
the inf file in the temporary location.
I am not sure if this will completely work since the setup program may
do some other tasks in the registry but this may get your printer
working. Probably none of the other multifunction features though.
--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto
This posting is provided "AS IS" with no warranties, and confers no
rights.
"Paul Baker" <paulb@xxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ORNe3WHPGHA.2320@xxxxxxxxxxxxxxxxxxxxxxx
I wonder what kind of tracking software HP support has. Maybe they can
look Cari up by name and find something.
I haven't been too impressed with HP support myself. I found a bug in
their printing software and three times they gave me the same
resolution that does not truly resolve it, though each time I did what
they said just to prove them wrong. I can almost see in their code in
my head and what they are doing wrong, but I can't change their source
code, can I? They won't even admit it's a problem. I can explain it to
them in technical detail, but they just don't understand. I told each
person that my problem was not resolved and filled out a survey saying
that my problem was not resolved and they did not contact me about it.
Apparently they don't care.
Paul
"Clark" <nonworking@xxxxxxxxxxx> wrote in message
news:b717029deij1bhg53cku0m5n00rp6pjp84@xxxxxxxxxx
Cari, here's the thing. I actually have phone / email contact and a
case number from an HP technical person working out of the President's
office relative to this problem.
He tells me the development people say there are no outstanding issues
for the 3310 relative to the Media Center Edition of XP -- not a good
indication the problem is being worked on, or even acknowledged at HP
I am pretty sure if he were to understand this is really not the case,
the the fix would be quickly on the way. What I really need is to put
him in contact with whomever it is you have contacted who has
identified theissue as a missing SKU identification in the setup
program.
Is there any way you can give me contact info for an HP person that
recognizes the problem? I won't contact him, I will simply call the
the tech guy working for the Pres. give him the contact info so that
he can verify for himself that the problem exists.
I'm certain that will lead to prompt resolution of the issue
Thanks for your help, I know this isnt your problem --
Clark
On Mon, 27 Feb 2006 09:44:36 -0800, "Cari \(MS-MVP\)"
<Newsgroups1@xxxxxxxxxxxxxx> wrote:
HP still working on it apparently. Sorry, my notebook has been in the
Toshiba Service Center (yet again)... and is still there so I'm
missing half
my email.
.
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