Re: Microsoft!!!! FIX THE FAX INSTALLTION ISSUE


"Earl F. Parrish" <efparri@xxxxxxxxxxxxx> wrote in message
news:2nPKf.8655$HU.8636@xxxxxxxxxxx

"Dick Kistler" <dickkist@xxxxxxxxxxxxxxxxxx> wrote in message
news:uHfKWjzNGHA.3272@xxxxxxxxxxxxxxxxxxxxxxx


The problem is not with Microsoft but with the OEM computer
manufacturers. They do not provide an authentic Windows XP CD-ROM so the
installation script does not work. I had no problem installing Windows
XP Fax from the Add/Remove Program Applet of Control Panel when you have
a real Windows XP CD-ROM.

So, poor little Microsoft has no control over what these OEM's do with a
product called Microsoft Windows XP. Ha Ha Ha Ha Ha! If Bill Gates told
these guys to jump, they would be yelling "how high?" on the way up. The
reason
nothing is done is that Microsoft can't see how money can be made by
fixing this
problem. Keep complaining until they fix the problem! It's not the OEM's.
Only Microsoft
can fix this problem!

If you buy a computer with Microsoft Windows pre-installed, you are
entitled to no support from Microsoft. You have to look to your computer
retailer or manufacturer for help. Just try to call up Microsoft in that
case. There is no free support. If you have a Dell, call them or better
yet, tell them what you want installed before you buy the computer.

This is because Microsoft perceives that there is more money to be made
this way. It is not cast in concrete, it is just what Microsoft decided to
do
to make money. They can change this.


The OEM companies buys enough Microsoft licenses for the computers on
which they will install the operating system. It is up to them whether
they give you a CD-ROM or just have a restore partition on the hard drive.
Laptops are usually the only product which has accessible Windows
installation files on the active hard drive. They are usually in
\Windows\Options\Cabs or \Windows\i386 in the case of Windows XP.

Again, just the way MS does business now. If they thought more money
was to be made some other way, they would do it another way. Complaining
to them can convince them to change. They changed their end of life policy
because of similar complaints. If they think that they will lose money, they
will
change.


If you upgrade from a previous version of Windows, you have the authentic
CD-ROM and can install anything you want. The problem with OEM
installations is that the computer tries to go to the original source for
updates and it does not exist any more. The OEM manufacturers do not
update the installation script or the Registry to point to the current
location of the files. The same thing happens if you have two CD drives
and put your Windows XP CD-ROM in a different drive from the one you used
for the original installation when you want to add something. No matter
what you do, the routine always comes back to that drive with no CD in it
to look for the next file. You have to go into the Registry to make
corrections to the original source or switch the CD-ROM to the correct
drive. Sometimes you cannot do the latter because drive letters have
changed because you added or removed a hard drive.

This entire problem is caused by the fact that MS caters to the OEMs, and
not the final consumers. This is because they think that they can make more
money that way. They could change that if they perceived that more money
was to be made by pleasing the end user. Again, poor Microsoft is done in
by the OEMs. I don't buy it. MS can run their business any way that they
want. They are in control of their product. They could require a full retail
copy of Windows XP be provided with each sold PC, however, they think that
money
is to be made some other way.

Complain to MS. Convince them that their policy is wrong. They can fix this
problem. Convince them that the money is to be made by pleasing their end
users, and not the OEMs.

P.S. My OEM Copy of Windows XP installed MS Fax just fine.

It is more likely that this problem isn't fixed, and that MS Fax doesn't
work with
all fax modems because Fax software vendors complain to Microsoft that MS
is costing them sales, and MS understands things like lost sales.



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