RE: Fax System Crash
- From: "Ronald K" <RonaldK@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 14 Dec 2005 11:33:43 -0800
Hi Ann,
No I did not do that. I wish I had now.
Thanks,
Ron
"annword" wrote:
> Tried Restroring your system to a date prior to any changes made just before
> this problem occured?
>
> "Ronald K" wrote:
>
> > I’m running XP Media Edition.
> >
> > Previously and just a few days ago everything worked. I know of no system
> > change in the meantime. Recently, upon the finish of every send fax using
> > the Windows Fax client. I thought it might have something to do with Norton
> > AV, but removed it and the crashes continue.
> >
> > Fax Client thinks the fax was not sent and so attempts to re-deliver. If I
> > let it run, it continues to send the fax, crash the computer, re-start the
> > computer and re-send the fax.
> >
> > The following Events are noted:
> >
> > Fax completes, then blue screen and memory dump (set to Kernel). The faxes
> > do go through to their destination. This behavior is consistent whether I
> > use the Fax client printer or send a cover letter using Send a Fax (cover
> > letter only).
> >
> > Microsoft Recovered from a Serious Error scenario says it is a driver
> > problem, but has no solution.
> >
> > This is the System Event Properties for the Error:
> >
> > Event Type: Error
> > Event Source: System Error
> > Event Category: (102)
> > Event ID: 1003
> > Date: 12/12/2005
> > Time: 10:59:41 AM
> > User: N/A
> > Computer: RON
> > Description:
> > Error code 00000019, parameter1 00000020, parameter2 8822fc00, parameter3
> > 8822fd88, parameter4 0a310001.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> > Data:
> > 0000: 53 79 73 74 65 6d 20 45 System E
> > 0008: 72 72 6f 72 20 20 45 72 rror Er
> > 0010: 72 6f 72 20 63 6f 64 65 ror code
> > 0018: 20 30 30 30 30 30 30 31 0000001
> > 0020: 39 20 20 50 61 72 61 6d 9 Param
> > 0028: 65 74 65 72 73 20 30 30 eters 00
> > 0030: 30 30 30 30 32 30 2c 20 000020,
> > 0038: 38 38 32 32 66 63 30 30 8822fc00
> > 0040: 2c 20 38 38 32 32 66 64 , 8822fd
> > 0048: 38 38 2c 20 30 61 33 31 88, 0a31
> > 0050: 30 30 30 31 0001
> >
> > Other times it looks like this:
> > Error code 00000019, parameter1 00000020, parameter2 896ef2a0, parameter3
> > 896ef428, parameter4 0a310005.
> >
> > Or:
> > Error code 00000019, parameter1 00000020, parameter2 896ef428, parameter3
> > 896ef2A0, parameter4 (missed it).
> >
> > After restart, I am also getting the following system error:
> >
> > Event Type: Error
> > Event Source: EventSystem
> > Event Category: (50)
> > Event ID: 4609
> > Date: 12/12/2005
> > Time: 10:55:51 AM
> > User: N/A
> > Computer: RON
> > Description:
> > The COM+ Event System detected a bad return code during its internal
> > processing. HRESULT was C0000005 from line 44 of
> > d:\qxp_slp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact
> > Microsoft Product Support Services to report this error.
> >
> > For more information, see Help and Support Center at
> > http://go.microsoft.com/fwlink/events.asp.
> >
> >
> > None of the Knowledge Base articles dealing with error 0x00000019 have
> > anything to do with XP, but rather most with Server 2003.
> >
> > I have uninstalled and reinstalled the Fax service with no change in
> > behavior. Crashes upon every use.
> >
> > Does anyone have an idea how I might run this down?
> >
> > Thanks,
> > Ron
> >
> >
> >
.
- References:
- Fax System Crash
- From: Ronald K
- RE: Fax System Crash
- From: annword
- Fax System Crash
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