Re: Printer loses connection to computer

Are your USB devices set to turn themselves off to save power? Device
Manager, USB Controllers... Power Management tab.
--
Cari (MS-MVP)
Printing & Imaging



"Steven" <Steven@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:B18E218C-5E9B-4F75-9611-9E1797FC6C54@xxxxxxxxxxxxxxxx
>I have an Epson RX500 all in one printer. It had been fine for about two
> years. Then I decided to switch my anti-spyware program to Webroot's
> SpySweeper. At that point a problem began. For no apparent reason, if I
> left the computer on for any length of time, the computer no longer
> recognized the printer. I the printer and faxes icon of the control
> panel,
> the printer would be grayed out. I could not even switch the printer off;
> I
> had to unplug it. Once plugged back in and switched on, the computer
> would
> recognize it again until the above problem would reoccur.
>
> The following facts may be pertinent:
>
> Firewall: ZoneAlarm Pro version 6.0667
> Anti-Virus: Norton Anti-Virus 2005
>
> I used to use Computer Associates E-Pest Patrol, and this problem never
> happened.
>
> From the System Information application under USB:
>
> EPSON Stylus Photo RX500 USB\VID_04B8&PID_0807&MI_00\6&67FEB19&0&0000
> EPSON Stylus Photo RX500
> USBPRINT\EPSONSTYLUS_PHOTO_RX500\7&18C34C&0&USB001
> EPSON Stylus Storage USB
> Device
> USBSTOR\DISK&VEN_EPSON&PROD_STYLUS_STORAGE&REV_1.00\7&131758F2&0&L97010310301113160&0
> Generic volume STORAGE\REMOVABLEMEDIA\8&168610D4&0&RM
> HID Keyboard Device HID\VID_045E&PID_008A&MI_00\7&2AB126E3&0&0000
> HID-compliant consumer control
> device HID\VID_045E&PID_008A&MI_01&COL02\7&12ED9A9E&0&0001
> HID-compliant consumer control
> device HID\VID_045E&PID_008A&MI_01&COL03\7&12ED9A9E&0&0002
> HID-compliant consumer control
> device HID\VID_045E&PID_008A&MI_01&COL04\7&12ED9A9E&0&0003
> HID-compliant consumer control
> device HID\VID_045E&PID_008A&MI_01&COL06\7&12ED9A9E&0&0005
> HID-compliant consumer control
> device HID\VID_045E&PID_008A&MI_01&COL07\7&12ED9A9E&0&0006
> HID-compliant device HID\VID_045E&PID_008A&MI_01&COL05\7&12ED9A9E&0&0004
> HID-compliant mouse HID\VID_045E&PID_008A&MI_01&COL01\7&12ED9A9E&0&0000
> Intel(R) 82801EB USB Universal Host Controller -
> 24D2 PCI\VEN_8086&DEV_24D2&SUBSYS_2019107B&REV_02\3&267A616A&0&E8
> Intel(R) 82801EB USB Universal Host Controller -
> 24D4 PCI\VEN_8086&DEV_24D4&SUBSYS_2019107B&REV_02\3&267A616A&0&E9
> Intel(R) 82801EB USB Universal Host Controller -
> 24D7 PCI\VEN_8086&DEV_24D7&SUBSYS_2019107B&REV_02\3&267A616A&0&EA
> Intel(R) 82801EB USB Universal Host Controller -
> 24DE PCI\VEN_8086&DEV_24DE&SUBSYS_2019107B&REV_02\3&267A616A&0&EB
> Linksys Wireless-G USB Network Adapter
> USB\VID_13B1&PID_000A\5&338DAB2D&0&5
> Standard Enhanced PCI to USB Host
> Controller PCI\VEN_8086&DEV_24DD&SUBSYS_2019107B&REV_02\3&267A616A&0&EF
> TDK DVDRW0404N USB
> Device USBSTOR\CDROM&VEN_TDK&PROD_DVDRW0404N&REV_1.0A\2B030104065D3CCF&0
> USB Composite Device USB\VID_045E&PID_008A\5&6E7AD6F&0&1
> USB Composite Device USB\VID_04B8&PID_0807\L97010310301113160
> USB Human Interface Device USB\VID_045E&PID_008A&MI_00\6&2E00CF70&0&0000
> USB Human Interface Device USB\VID_045E&PID_008A&MI_01\6&2E00CF70&0&0001
> USB Mass Storage Device USB\VID_0DBF&PID_0300\2B030104065D3CCF
> USB Mass Storage Device USB\VID_04B8&PID_0807&MI_02\6&67FEB19&0&0002
> USB Printing Support USB\VID_04B8&PID_0807&MI_01\6&67FEB19&0&0001
> USB Root Hub USB\ROOT_HUB\4&15B8E44E&0
> USB Root Hub USB\ROOT_HUB\4&255044AE&0
> USB Root Hub USB\ROOT_HUB\4&3492B580&0
> USB Root Hub USB\ROOT_HUB\4&2DD7856C&0
> USB Root Hub USB\ROOT_HUB20\4&181CD526&0
>
>
>
> Actions so far:
>
> Updated printer drivers. I have removed them and reinstalled them 6
> times.
> I have not done any registry edits, and I think that the problem may lie
> here.
>
> Uninstalled Webroot SpySweeper. The problem still continues.
>
> What I don't understand is why the computer would loose a USB connection
> without any type of error message.
>
> Any suggestions would be appreciated. Thank you.
>
>


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