Re: Instant Reboot When Trying to Do Anything With a Network Print
- From: "Cari \(MS-MVP\)" <Newsgroups1@xxxxxxxxxxxxxx>
- Date: Sun, 16 Oct 2005 18:23:45 -0700
Try also scanning with AdAware and SpyBot Search and Destroy and see if they
find anything.
--
Cari (MS-MVP)
Printing & Imaging
"CTB" <CTB@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F99F86B6-F56B-4BF7-AB41-9C8BECFD4694@xxxxxxxxxxxxxxxx
> It happens with all applications and all files.
>
> It has similar symptoms to Article ID: 894278 Reviewed on June 1, 2005
> which
> is an article on rootkit spyware but I am unable to detect it with
> anything.
> I have scanned the pcs with Computer Associates, Symantec Corporate
> Edition V
> 10, Microsoft AntiSpyware
>
>
> "Cari (MS-MVP)" wrote:
>
>> With which applications does this happen.... just Office ones (and if so,
>> which version and which updates) or ALL files, ie txt etc
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "Deane" <Deane@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:0E3D6C42-6D78-447B-8DDC-63860CA316A9@xxxxxxxxxxxxxxxx
>> > Windows XP Pro SP2 joined to a Windows (2003) domain.
>> >
>> > This machine reboots when trying to do anything at all with any network
>> > printer. It can print to the local printer just fine, but when
>> > printing
>> > to a
>> > network printer, the machine reboots. (Upon coming up again, I get the
>> > "The
>> > system has recovered from a serious error..." report.)
>> >
>> > This happens during network printer installation too -- if a user
>> > doesn't
>> > have a network printer installed, they browse for it in the "Add a
>> > printer.."
>> > wizard. The second they select it to add it and press "Next", the
>> > machine
>> > reboots.
>> >
>> > This happens if you try to delete a network printer also. Right-click
>> > on
>> > the printer icon, select delete and...reboot. (Consequent to this, I
>> > have
>> > a
>> > network printer installed on that machine that I cannot uninstall or do
>> > anything else with. If you even right-click and select "Properties" on
>> > that
>> > printer, the machine reboots.)
>> >
>> > The reboot is quick and brutal. The screen goes instantly black, just
>> > as
>> > if
>> > the power cable was pulled (in fact, we thought the user was
>> > accidentally
>> > kicking the powerstrip at first).
>> >
>> > It happens to any user on the machine, from Domain User to Domain
>> > Admin.
>> >
>> > All other network and Internet access is fine.
>> >
>> > I have nothing in Group Policy that would affect the administration of
>> > printers.
>> >
>> > It happens with any network printer -- I tried three of them. These
>> > three
>> > printers are connected to three different machines. I doubt it
>> > matters,
>> > but
>> > the printers are a Lanier multi-function connected to a Windows 2003
>> > Server,
>> > an Okidata laser connected to a Windows XP Pro machine, and an old HP
>> > LaserJet 6P connected to a different Windows XP Pro machine.
>> >
>> > I have run System File Checker. The machine has all updates.
>> > Anti-virus
>> > is
>> > running and has never returned a positive.
>> >
>> > The problem started happening a few days ago. It is is not sporadic --
>> > it's
>> > very easy to reproduce and completely predictable.
>> >
>> > There have been no major changes to the machine in months. The Windows
>> > XP
>> > install is just six months old.
>>
>>
>>
.
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