Re: System reboots when I try to print
- From: "Dieter" <dieter.riekert@xxxxxxxxxxx>
- Date: Fri, 14 Oct 2005 21:08:10 +0200
Install Debugging Tools for Windows from Microsoft Homepage.
Download actual symbols for your system or set symbolpath in windbg to
"SRV*c:\windows\symbols*http://msdl.microsoft.com/download/symbols";, where
"c:\windows\symbol" is the
path where the symbols should be downloaded.
I suppose if you attach to the spooler-process (spoolsv.exe) with F6, windbg
will stop when do some networkprinting action.
If not, you can load a crashdump in windbg, which should be created (enable
full crashdump).
With "call stack" in windbg all modules are listet up to the statement which
caused the error.
Check espacially for NT4 - drivers that were installed automaticly from the
print-server.
(NT4-drivers are installed in system32\spool\drivers\w32x86\2, 2000/xp -
drivers in ...\w32x86\3).
NT-drivers contains kernel-code, which can cause reboot, when problems
occur.
2000/xp-drivers normaly not.
Dieter
"CTB" <CTB@xxxxxxxxxxxxxxxxxxxxxxxxx> schrieb im Newsbeitrag
news:92C3232F-6D84-4C71-9CC0-98DCA0BC9B04@xxxxxxxxxxxxxxxx
>I too have the same problem. It started on the 7th Oct and I have 5 pcs out
> of 35 with this problem. They are running XP SP2 with all updates
> connected
> to a Win2000 Server. They are unable to print to any network printer
> without
> restarting, however, if they have a local printer attached and that is the
> default printer, they are able to print by clicking the print icon but not
> using - File - Print.
>
> I even formatted one of the pcs. This fixed the problem but then I began
> loading the software. After I put Office 2003 on it was fine until I
> installed SP1. I then was unable to that particular network directory. I
> then reformatted the pc and installed all the software again but haven't
> put
> any of the patches on Office, although I now don't think that is the
> problem.
> I have another one of the ones that couldn't print to the network that is
> now unable to access a different directory on the network.
>
> I also know of other people with similar problems.
>
> Many thanks
>
>
>
>
> "Jody" wrote:
>
>> I have a Sony Pentium 4 and Windows XP Professional. Things were working
>> fine up until about 3 weeks ago when suddenly the system would reboot
>> when I
>> tried to print. The error message would take me to the Windows Update
>> page
>> and tell me to update the ethernet adapter, which was erroneous as it
>> referred to an adapter I don't have.
>> I've tried to delete the printer, but when I open the printer folder in
>> Control Panel the system reboots before I can delete anything. I've
>> upgraded
>> the driver for the printer, which is an Epson C62. I've tried a system
>> restore but that didn't help either. I'm getting desperate. Thanks for
>> your
>> help.
.
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