Re: Event ID 6161 for HP 6840

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--
Cari (MS-MVP)
Printing & Imaging



"KenMon" <KenMon@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F2B253AD-A7AC-4863-8BE6-AAF64E968059@xxxxxxxxxxxxxxxx
> Hi,
>
> I have just installed an HP DeskJet 6840. This printer includes a
> built-in
> ethernet adapter with an HP Jet Direct print server.
>
> There were no problems with the install and the printer works find so long
> as I am logged in on the admin account. Any attempt to print (Word,
> notepad,
> test page) from a non-admin account fails with the job hung in the queue
> with
> a status of "Print - failed" and must be purged.
>
> I have seen similar posts in this forum and so, for the record:
>
> 1) All machines are running Windows XP with all current services packs
> and patches.
>
> 2) All users have Print and Manage permissions.
>
> 3) All machines on the network can connect to the printer via Internet
> Explorer.
>
> 4) Yes, I have read the Sanders posting at:
>
> http://members.shaw.ca/bsanders/Printing%20to%20Print%20Server%20device.htm
>
> His advice seems odd as he recommends installing to a single machine via
> a
> network port and then adding a share for all the other machines. Why pay
> for
> the print server, just to use a single machine to connect and then share?
> USB is lots cheaper.
>
> 5) Yes, I have contacted HP. That was a waste of time. I chatted with
> two
> techs (the first bailed when he read the description - just closed out of
> the
> session) and the only advice was to uninstall and reinstall. More wasted
> time, problem still there.
>
> Any other ideas?
>
> Cheers
>
> Ken
>


.

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