Re: Agere soft modem won't send FAXes

Hal,

I just rolled back the driver to see if that worked, but it did not fix the
problem. The new Sandra listing appears below. The MSWHCL isting is here:
http://testedproducts.windowsmarketplace.com/results.aspx?text=2.1.51

SiSoftware Sandra

Communication Device Setup
Model : Agere Systems PCI Soft Modem

Driver Information
Port : COM3
Maximum Baud Rate : 115K baud
Data Bits : 8-bit
Stop Bits : 1
Parity : Disabled
Transmission Mode : Binary
CTS Output Flow Control : Yes
DSR Output Flow Control : No
DSR Input Flow Control : No
DTR Flow Control Type : Enabled
RTS Flow Control Type : Handshake
XON/OFF Input Flow Control : No
XON/OFF Output Flow Control : No
XOFF Continues Transmission : No
Error Replacement Enabled : No
Null Stripping Enabled : No
Abort On Errors : No

Device Information
Manufacturer : ERROR
Model : ERROR
Version : ERROR
Full Name : Agere SoftModem Version 2.1.51
Device ID : United States
Configuration Settings : PCI
Transmit/Receive Buffers : ERROR
Product ID : Agere SoftModem Version 2.1.51
Memory Checksum : OK
Self Diagnostic Result : OK
Modem Settings : Built on 03/04/2005 12:02:16
NVRAM Settings 1 : 2.1.51, PCI, PerLite, 19
Diagnostics Results : OK
Dialling Information : PerLite
Link Diagnostics Results : No Previous Call

FAX Information
Classes Supported : 0,1,8
Receive Capabilities : 3,24,48,72,96,73,74,97,98,121,122,145,146
Transmit Capabilities : 3,24,48,72,96,73,74,97,98,121,122,145,146
Receive HDLC Capabilities : 3,24,48,72,96,73,74,97,98,121,122,145,146
Transmit HDLC Capabilities : 3,24,48,72,96,73,74,97,98,121,122,145,146

Connection Test
Return : CONNECT 2400 NoEC


"Hal Hostetler [MVP S/U]" wrote:

> Is this modem listed in the Windows XP Hardware Compatibility list
> (http://www.microsoft.com/whdc/hcl/default.mspx) and do you have the latest
> drivers for it? Unfortunately, Windows XP Fax has proven to be incompatible
> with many common modems and drivers, particularly older ones, even if the
> manufacturers claim they are "compatible" with Windows XP. Modem
> incompatibility is not apparent during installation or the initial setup. It
> only becomes apparent when you first try to send or receive a fax. The Fax
> Service will dial or will answer an incoming fax but then fail with any of a
> number of unhelpful error messages such as "Line is busy," "There is no
> answer," or "Reception error." There will be nothing in Event Viewer to
> give a clue as to where the problem might lie.
>
> These errors have been nearly impossible to track down. To do so requires
> enabling both PSS and debug logging of fax transmissions, both of which
> require fairly extensive registry changes. For the time being, the best
> advice is to attempt to use XP Fax only if you have a modem that is listed
> on the Windows XP Hardware Compatibility List and using the latest drivers.
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@xxxxxxxx
> Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Still Cadillacin' - www.badnewsbluesband.com
>
> "Kay" <Kay@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:3870E1C5-89A8-45BD-B6E2-DEC76428DC06@xxxxxxxxxxxxxxxx
> > I'm having a hard time getting the FAX driver built into my XP Pro SP2
> > ssystem to send FAXes. I have an Agere Softmodem. It will dial, but not
> from
> > the FAX driver. Receiving works fine.
> >
> > Hardware manager tells me: This device is working properly.
> > I can query it from the Diagnostics tab.
> > I can set up a dial-up internet connection and it will dial the number.
> > But it will not dial from the FAX driver.
> > I have tried to FAX from MS Office and also directly from the FAX console.
> > On other computers, the FAX Monitor will pop up and show progress, but not
> > on this PC.
> >
> > What's wrong?
> > (I've read other posts in this forum, butnothing seems to fit)
> > I'm at my wits end.
> >
> > Thanks,
> > Kay
>
>
>
.

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