Re: HP laserjet 1100 will not print on new PC, fine on old PC

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Tom,

I followed your instructions in order, and I still have the problem.

There are no bent pins on the cable, printer or PC. I have not replaced the
printer cable. This cable does work on the old PC.

Could the parallel port on the machine be faulty? Is this something Dell
would have checked before shipping?

Thanks


"Tom Ferguson" wrote:

> I would remove the present printer drivers. For method, please check
> here
> http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm .
> If you have questions, let us know.
>
> Next, Shut down the computer and turn the power off the printer. Remove
> the printer cable. Check both ends of the printer cable and the
> connectors on the computer and printer carefully. You are checking for
> bent pins. Sometimes one or more can be bent completely flat against the
> connector.
>
> Next, reinstall the printer cable or switch out with a new IEEE
> compliant cable of high quality. HP makes some good ones. Use a cable as
> short as practical.
>
> Turn the printer on. Turn the computer on. Install the HP driver from
> the web site. The version 4.3.2.201 should be fine. Be sure to follow
> the instructions on the web site for installation.
> http://tinyurl.com/eydhv
>
> Again, let us know.
>
> Tom
> MSMVP
> Windows Shell/User
>
>
> "rosecottage" <rosecottage@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:D593D942-3C45-4CB1-A038-AB0132374977@xxxxxxxxxxxxxxxx
> : Tom,
> :
> : Thank you for the help.
> :
> : I used the default which came with XP, and when that did not work I
> hope I
> : downloaded the latest HP driver. It lists as PCL 5e driver Version
> 4.3.2.201
> : Bld 1265 CRel 1265.
> :
> : I get no text error, the lights on the printer never light up, the
> print
> : queue has a status of "Error - Printing" and I get a "Document failed
> to
> : print" window on the printer icon.
> :
> : Thank you
> :
> :
> :
> : "Tom Ferguson" wrote:
> :
> : > We need a few more details in order to know what might solve the
> : > problem.
> : >
> : > Which printer drivers did you try? (There is one on the windows XP
> : > distribution CD for this printer series. Or did you use one from a
> CD
> : > that came with the printer [if there was a CD with the printer]? Or
> did
> : > you use) one from the HP web site.) Did you follow the accompanying
> : > instructions?
> : >
> : > What was the result of your attempt to print? Was there any printer
> : > output at all? Any error messages? If so, what were they?
> : >
> : > Let us know.
> : >
> : > Tom
> : > MSMVP
> : > Windows Shell/User
> : >
> : >
> : > "rosecottage" <rosecottage@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
> message
> : > news:F4E00825-D159-47B5-AC7C-74F5DA7E43B6@xxxxxxxxxxxxxxxx
> : > : New dell 4700 with XP will not print to HP laserjet 1100.
> Parallel
> : > cable.
> : > : If I use the same printer and cable on my old PC, Windows ME, it
> works
> : > fine.
> : > :
> : > : I have not other parallel devices to test the port.
> : > :
> : > : Tried the latest HP driver, and the reams of online help.
> : > :
> : > : Thanks
> : > :
> : >
> : >
> : >
>
>
>
.

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