Re: XP Fax wizard will not preview or send a fax message

Russ, I should of added to my previous post I set up XP Fax with the help of
this site titled:
Faxing in Windows XP
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx

"cueball" wrote:

> Russ, the recipient info etc and the number formatting (canonical form) is
> all done within the fax wizard. Nothing happens as I said before when I press
> finish to send. Well I shouldn't say nothing as the wizard window disappears.
> Yes XP Fax has never been tryed or used before on my Dell. The tel line jack
> has the proper filter installed.
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
> > I know you are using the Send Fax Wizard. But that tells me nothing about
> > how you are sending the Fax, selecting the recipient, formatting the phone
> > number, and what exactly happens when you try.
> > Am I to assume that Windows XP Fax has never worked with your setup?
> > Have you applied the necessary filters to your DSL line to connect a
> > standard analog voice line to an analog fax modem?
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > news:948BA7A0-C775-4CFE-83F4-4C8E33A98123@xxxxxxxxxxxxxxxx
> > > Hi Russ, as I mentioned in a previous post I'm using the Send Fax Wizard
> > > to
> > > prepare a fax and pressing finish as instructed to send it. The modem
> > > which
> > > is COM3 is connected to the same tel line as my DSL service. I wouldn't
> > > expect that using the same tel line would be an issue. I guess I'm at my
> > > wits
> > > end on how to proceed now, any ideas?
> > >
> > > "Russ Valentine [MVP-Outlook]" wrote:
> > >
> > >> You didn't really provide any information on how you are sending the fax.
> > >> The Fax Service should at least be started and its Startup type should be
> > >> automatic.
> > >> Just because a modem is new or "compatible" does not mean it is on the
> > >> Windows XP HCL list.
> > >> --
> > >> Russ Valentine
> > >> [MVP-Outlook]
> > >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > >> news:F7B2FC2C-E5BA-48E9-ABFB-0B47411CF282@xxxxxxxxxxxxxxxx
> > >> > Russ, I'm using the Send FAX Wizard to create and send and when I press
> > >> > "finish" to send the wizard window disappears and nothing happens. In
> > >> > the
> > >> > event Viewer there are application, security, system and antivirus
> > >> > logs.
> > >> > Modem is brand new and is only needed for faxing as I have DSL. The
> > >> > status
> > >> > colum of FAX service shows a blank. I get a pop up when I press the
> > >> > start
> > >> > service button which indicates an attempt to send as if there were a
> > >> > fax
> > >> > message prepared I guess. Maybe I should prepare one in the wizard and
> > >> > come
> > >> > here to send?
> > >> > Gary
> > >> >
> > >> >
> > >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >> >
> > >> >> By which method are you sending the fax and what actually happens when
> > >> >> you
> > >> >> try?
> > >> >> Is there anything in Event Viewer?
> > >> >> Did Windows XP Fax ever work with this modem?
> > >> >> What is the status of the Fax Service in Administrative Tools >
> > >> >> Services?
> > >> >> --
> > >> >> Russ Valentine
> > >> >> [MVP-Outlook]
> > >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > >> >> news:B0D6B30E-AC67-4296-A131-E0008CC355D2@xxxxxxxxxxxxxxxx
> > >> >> > Back again Russ, the installation went smooth w/o any error
> > >> >> > messages,
> > >> >> > have
> > >> >> > uninstalled and reinstalled w/o any change in what I indicated in my
> > >> >> > original
> > >> >> > post. Used the CD that came with the modem for installing the
> > >> >> > drivers.
> > >> >> > I
> > >> >> > receive no error messages what-so-ever when trying to send a FAX
> > >> >> > from
> > >> >> > the
> > >> >> > FAX
> > >> >> > Wizard program. The FAX monitor doesn't appear when I click on
> > >> >> > finish
> > >> >> > to
> > >> >> > send
> > >> >> > a FAX but if I choose receive a Fax from the FAX console the monitor
> > >> >> > appears,
> > >> >> > seizes the line and starts polling to connect with the incoming Fax.
> > >> >> > I
> > >> >> > checked the XP compatibility and Motorola Ubisurf SM56 PCI modems
> > >> >> > are
> > >> >> > listed
> > >> >> > as compatible, mine is a PCI BUS V.92/56 Kbps so I suppose this
> > >> >> > could
> > >> >> > be
> > >> >> > the
> > >> >> > issue.
> > >> >> > Gary
> > >> >> >
> > >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >> >> >
> > >> >> >> Now you've switched issues.
> > >> >> >> How about some detail here--like how you installed and configured
> > >> >> >> Fax,
> > >> >> >> whether it ever worked, error messages, Event viewer, how you are
> > >> >> >> sending
> > >> >> >> faxes, and whether your modem is on the Windows XP HCL list.
> > >> >> >> --
> > >> >> >> Russ Valentine
> > >> >> >> [MVP-Outlook]
> > >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > >> >> >> news:8268B1DF-9E39-4241-B427-770F032A006D@xxxxxxxxxxxxxxxx
> > >> >> >> > Hello Russ, the folder now says the default viewer for TIF files
> > >> >> >> > is
> > >> >> >> > the
> > >> >> >> > Windows Imaging and Fax viewer (perhaps it did all along, just
> > >> >> >> > getting
> > >> >> >> > familiar with this folder) however still cannot preview. I'd
> > >> >> >> > forget
> > >> >> >> > the
> > >> >> >> > previewing alltogether if I could just seize the modem, hear DT
> > >> >> >> > and
> > >> >> >> > send
> > >> >> >> > the
> > >> >> >> > dam fax! Funny thing is if the monitor window is up and I press
> > >> >> >> > receive
> > >> >> >> > fax
> > >> >> >> > it starts polling for a response and the tel line times out to a
> > >> >> >> > recording
> > >> >> >> > so
> > >> >> >> > maybe it will receive faxes, not what I wanted to do. I'm
> > >> >> >> > probably
> > >> >> >> > missing
> > >> >> >> > something. Any chance I could call you directly and go through
> > >> >> >> > the
> > >> >> >> > process?
> > >> >> >> > Gary
> > >> >> >> >
> > >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >> >> >> >
> > >> >> >> >> Then that's your problem. You have no file associations for TIF
> > >> >> >> >> files.
> > >> >> >> >> The one I posted is there by default. You must have installed
> > >> >> >> >> something
> > >> >> >> >> that
> > >> >> >> >> changed it.
> > >> >> >> >> Just use the Change... button to select the Windows Picture and
> > >> >> >> >> Fax
> > >> >> >> >> viewer
> > >> >> >> >> as the application to open TIF files.
> > >> >> >> >> --
> > >> >> >> >> Russ Valentine
> > >> >> >> >> [MVP-Outlook]
> > >> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > >> >> >> >> news:6121FD4A-0D73-4DCF-B3CF-8AFA3A558787@xxxxxxxxxxxxxxxx
> > >> >> >> >> > The "edit file window" brought up by pressing advanced is
> > >> >> >> >> > empty
> > >> >> >> >> > except
> > >> >> >> >> > for
> > >> >> >> >> > the word "find" in the actions box.
> > >> >> >> >> >
> > >> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >> >> >> >> >
> > >> >> >> >> >> The "Advanced" button should show you a list of verbs defined
> > >> >> >> >> >> for
> > >> >> >> >> >> TIF
> > >> >> >> >> >> files.
> > >> >> >> >> >> Is the"Open" verb defined?
> > >> >> >> >> >> --
> > >> >> >> >> >> Russ Valentine
> > >> >> >> >> >> [MVP-Outlook]
> > >> >> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
> > >> >> >> >> >> message
> > >> >> >> >> >> news:9DA77B38-E3BE-4EFB-9B60-E6442D91E9D1@xxxxxxxxxxxxxxxx
> > >> >> >> >> >> > Thx Russ, first off I do not run Norton, I have Avast
> > >> >> >> >> >> > however
> > >> >> >> >> >> > the
> > >> >> >> >> >> > XP
> > >> >> >> >> >> > firewall
> > >> >> >> >> >> > is enabled. I get as far as the folder options and file
> > >> >> >> >> >> > types
> > >> >> >> >> >> > boxes
> > >> >> >> >> >> > but
> > >> >> >> >> >> > how
> > >> >> >> >> >> > do I access the command line to check that? Don't see
> > >> >> >> >> >> > anything
> > >> >> >> >> >> > else
> > >> >> >> >> >> > to
> > >> >> >> >> >> > click
> > >> >> >> >> >> > on except "advanced" which brings up a edit file type box.
> > >> >> >> >> >> > Am
> > >> >> >> >> >> > I
> > >> >> >> >> >> > even
> > >> >> >> >> >> > in
> > >> >> >> >> >> > the
> > >> >> >> >> >> > correct ballpark? LOL
> > >> >> >> >> >> > Gary
> > >> >> >> >> >> >
> > >> >> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> > >> >> >> >> >> >
> > >> >> >> >> >> >> There are many causes for this problem. Most often, this
> > >> >> >> >> >> >> problem
> > >> >> >> >> >> >> arises
> > >> >> >> >> >> >> because some other imaging application that you installed
> > >> >> >> >> >> >> has
> > >> >> >> >> >> >> set
> > >> >> >> >> >> >> itself
> > >> >> >> >> >> >> as
> > >> >> >> >> >> >> the default viewer for TIF files. To view or preview faxes
> > >> >> >> >> >> >> from
> > >> >> >> >> >> >> the
> > >> >> >> >> >> >> Fax
> > >> >> >> >> >> >> Console, the Windows Imaging and Fax viewer must be your
> > >> >> >> >> >> >> default
> > >> >> >> >> >> >> viewer
> > >> >> >> >> >> >> for
> > >> >> >> >> >> >> TIF files. You can easily restore that setting in Windows
> > >> >> >> >> >> >> Explorer
> > >> >> >> >> >> >> >
> > >> >> >> >> >> >> Folder
> > >> >> >> >> >> >> Options. File Types. For most users the command line
> > >> >> >> >> >> >> should
> > >> >> >> >> >> >> read:
> > >> >> >> >> >> >>
> > >> >> >> >> >> >> "rundll32.exe
> > >> >> >> >> >> >> <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
> > >> >> >> >> >> >> %1"
> > >> >> >> >> >> >>
> > >> >> >> >> >> >> Another common cause of this problem is firewall software
> > >> >> >> >> >> >> Trojan
> > >> >> >> >> >> >> horse
> > >> >> >> >> >> >> rules. The most common is one that ships with Norton
> > >> >> >> >> >> >> Internet
> > >> >> >> >> >> >> Security.
> > >> >> >> >> >> >> Details on that on are available here:
> > >> >> >> >> >> >> http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> > >> >> >> >> >> >>
> > >> >> >> >> >> >>
> > >> >> >> >> >> >> --
> > >> >> >> >> >> >> Russ Valentine
> > >> >> >> >> >> >> [MVP-Outlook]
> > >> >> >> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
> > >> >> >> >> >> >> message
> > >> >> >> >> >> >> news:97E2CA82-235A-48D5-A276-CE3198F536CA@xxxxxxxxxxxxxxxx
> > >> >> >> >> >> >> > Wizard hangs when I try to preview my Fax and does zippo
> > >> >> >> >> >> >> > when
> > >> >> >> >> >> >> > I
> > >> >> >> >> >> >> > select
> > >> >> >> >> >> >> > finish
> > >> >> >> >> >> >> > to send. Fax monitor dosen't appear either so I would
> > >> >> >> >> >> >> > assume
> > >> >> >> >> >> >> > my
> > >> >> >> >> >> >> > Motorola
> > >> >> >> >> >> >> > modem card is not even being seized. If I skip the
> > >> >> >> >> >> >> > preview
> > >> >> >> >> >> >> > and
> > >> >> >> >> >> >> > press
> > >> >> >> >> >> >> > finish
> > >> >> >> >> >> >> > to send, wizard doesn't hang but it doesn't send either
> > >> >> >> >> >> >> > just
> > >> >> >> >> >> >> > vanishes!
> > >> >> >> >> >> >>
> > >> >> >> >> >> >>
> > >> >> >> >> >> >>
> > >> >> >> >> >>
> > >> >> >> >> >>
> > >> >> >> >> >>
> > >> >> >> >>
> > >> >> >> >>
> > >> >> >> >>
> > >> >> >>
> > >> >> >>
> > >> >> >>
> > >> >>
> > >> >>
> > >> >>
> > >>
> > >>
> > >>
> >
> >
> >
.