Re: XP Fax wizard will not preview or send a fax message

Hi Russ, as I mentioned in a previous post I'm using the Send Fax Wizard to
prepare a fax and pressing finish as instructed to send it. The modem which
is COM3 is connected to the same tel line as my DSL service. I wouldn't
expect that using the same tel line would be an issue. I guess I'm at my wits
end on how to proceed now, any ideas?

"Russ Valentine [MVP-Outlook]" wrote:

> You didn't really provide any information on how you are sending the fax.
> The Fax Service should at least be started and its Startup type should be
> automatic.
> Just because a modem is new or "compatible" does not mean it is on the
> Windows XP HCL list.
> --
> Russ Valentine
> [MVP-Outlook]
> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:F7B2FC2C-E5BA-48E9-ABFB-0B47411CF282@xxxxxxxxxxxxxxxx
> > Russ, I'm using the Send FAX Wizard to create and send and when I press
> > "finish" to send the wizard window disappears and nothing happens. In the
> > event Viewer there are application, security, system and antivirus logs.
> > Modem is brand new and is only needed for faxing as I have DSL. The status
> > colum of FAX service shows a blank. I get a pop up when I press the start
> > service button which indicates an attempt to send as if there were a fax
> > message prepared I guess. Maybe I should prepare one in the wizard and
> > come
> > here to send?
> > Gary
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> By which method are you sending the fax and what actually happens when
> >> you
> >> try?
> >> Is there anything in Event Viewer?
> >> Did Windows XP Fax ever work with this modem?
> >> What is the status of the Fax Service in Administrative Tools > Services?
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:B0D6B30E-AC67-4296-A131-E0008CC355D2@xxxxxxxxxxxxxxxx
> >> > Back again Russ, the installation went smooth w/o any error messages,
> >> > have
> >> > uninstalled and reinstalled w/o any change in what I indicated in my
> >> > original
> >> > post. Used the CD that came with the modem for installing the drivers.
> >> > I
> >> > receive no error messages what-so-ever when trying to send a FAX from
> >> > the
> >> > FAX
> >> > Wizard program. The FAX monitor doesn't appear when I click on finish
> >> > to
> >> > send
> >> > a FAX but if I choose receive a Fax from the FAX console the monitor
> >> > appears,
> >> > seizes the line and starts polling to connect with the incoming Fax. I
> >> > checked the XP compatibility and Motorola Ubisurf SM56 PCI modems are
> >> > listed
> >> > as compatible, mine is a PCI BUS V.92/56 Kbps so I suppose this could
> >> > be
> >> > the
> >> > issue.
> >> > Gary
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> Now you've switched issues.
> >> >> How about some detail here--like how you installed and configured Fax,
> >> >> whether it ever worked, error messages, Event viewer, how you are
> >> >> sending
> >> >> faxes, and whether your modem is on the Windows XP HCL list.
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:8268B1DF-9E39-4241-B427-770F032A006D@xxxxxxxxxxxxxxxx
> >> >> > Hello Russ, the folder now says the default viewer for TIF files is
> >> >> > the
> >> >> > Windows Imaging and Fax viewer (perhaps it did all along, just
> >> >> > getting
> >> >> > familiar with this folder) however still cannot preview. I'd forget
> >> >> > the
> >> >> > previewing alltogether if I could just seize the modem, hear DT and
> >> >> > send
> >> >> > the
> >> >> > dam fax! Funny thing is if the monitor window is up and I press
> >> >> > receive
> >> >> > fax
> >> >> > it starts polling for a response and the tel line times out to a
> >> >> > recording
> >> >> > so
> >> >> > maybe it will receive faxes, not what I wanted to do. I'm probably
> >> >> > missing
> >> >> > something. Any chance I could call you directly and go through the
> >> >> > process?
> >> >> > Gary
> >> >> >
> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >
> >> >> >> Then that's your problem. You have no file associations for TIF
> >> >> >> files.
> >> >> >> The one I posted is there by default. You must have installed
> >> >> >> something
> >> >> >> that
> >> >> >> changed it.
> >> >> >> Just use the Change... button to select the Windows Picture and Fax
> >> >> >> viewer
> >> >> >> as the application to open TIF files.
> >> >> >> --
> >> >> >> Russ Valentine
> >> >> >> [MVP-Outlook]
> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> news:6121FD4A-0D73-4DCF-B3CF-8AFA3A558787@xxxxxxxxxxxxxxxx
> >> >> >> > The "edit file window" brought up by pressing advanced is empty
> >> >> >> > except
> >> >> >> > for
> >> >> >> > the word "find" in the actions box.
> >> >> >> >
> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> >
> >> >> >> >> The "Advanced" button should show you a list of verbs defined
> >> >> >> >> for
> >> >> >> >> TIF
> >> >> >> >> files.
> >> >> >> >> Is the"Open" verb defined?
> >> >> >> >> --
> >> >> >> >> Russ Valentine
> >> >> >> >> [MVP-Outlook]
> >> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> >> news:9DA77B38-E3BE-4EFB-9B60-E6442D91E9D1@xxxxxxxxxxxxxxxx
> >> >> >> >> > Thx Russ, first off I do not run Norton, I have Avast however
> >> >> >> >> > the
> >> >> >> >> > XP
> >> >> >> >> > firewall
> >> >> >> >> > is enabled. I get as far as the folder options and file types
> >> >> >> >> > boxes
> >> >> >> >> > but
> >> >> >> >> > how
> >> >> >> >> > do I access the command line to check that? Don't see anything
> >> >> >> >> > else
> >> >> >> >> > to
> >> >> >> >> > click
> >> >> >> >> > on except "advanced" which brings up a edit file type box. Am
> >> >> >> >> > I
> >> >> >> >> > even
> >> >> >> >> > in
> >> >> >> >> > the
> >> >> >> >> > correct ballpark? LOL
> >> >> >> >> > Gary
> >> >> >> >> >
> >> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> >> >
> >> >> >> >> >> There are many causes for this problem. Most often, this
> >> >> >> >> >> problem
> >> >> >> >> >> arises
> >> >> >> >> >> because some other imaging application that you installed has
> >> >> >> >> >> set
> >> >> >> >> >> itself
> >> >> >> >> >> as
> >> >> >> >> >> the default viewer for TIF files. To view or preview faxes
> >> >> >> >> >> from
> >> >> >> >> >> the
> >> >> >> >> >> Fax
> >> >> >> >> >> Console, the Windows Imaging and Fax viewer must be your
> >> >> >> >> >> default
> >> >> >> >> >> viewer
> >> >> >> >> >> for
> >> >> >> >> >> TIF files. You can easily restore that setting in Windows
> >> >> >> >> >> Explorer
> >> >> >> >> >> >
> >> >> >> >> >> Folder
> >> >> >> >> >> Options. File Types. For most users the command line should
> >> >> >> >> >> read:
> >> >> >> >> >>
> >> >> >> >> >> "rundll32.exe
> >> >> >> >> >> <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
> >> >> >> >> >> %1"
> >> >> >> >> >>
> >> >> >> >> >> Another common cause of this problem is firewall software
> >> >> >> >> >> Trojan
> >> >> >> >> >> horse
> >> >> >> >> >> rules. The most common is one that ships with Norton Internet
> >> >> >> >> >> Security.
> >> >> >> >> >> Details on that on are available here:
> >> >> >> >> >> http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >> --
> >> >> >> >> >> Russ Valentine
> >> >> >> >> >> [MVP-Outlook]
> >> >> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
> >> >> >> >> >> message
> >> >> >> >> >> news:97E2CA82-235A-48D5-A276-CE3198F536CA@xxxxxxxxxxxxxxxx
> >> >> >> >> >> > Wizard hangs when I try to preview my Fax and does zippo
> >> >> >> >> >> > when
> >> >> >> >> >> > I
> >> >> >> >> >> > select
> >> >> >> >> >> > finish
> >> >> >> >> >> > to send. Fax monitor dosen't appear either so I would
> >> >> >> >> >> > assume
> >> >> >> >> >> > my
> >> >> >> >> >> > Motorola
> >> >> >> >> >> > modem card is not even being seized. If I skip the preview
> >> >> >> >> >> > and
> >> >> >> >> >> > press
> >> >> >> >> >> > finish
> >> >> >> >> >> > to send, wizard doesn't hang but it doesn't send either
> >> >> >> >> >> > just
> >> >> >> >> >> > vanishes!
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
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> >>
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>
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