Re: XP Fax wizard will not preview or send a fax message

You didn't really provide any information on how you are sending the fax.
The Fax Service should at least be started and its Startup type should be
automatic.
Just because a modem is new or "compatible" does not mean it is on the
Windows XP HCL list.
--
Russ Valentine
[MVP-Outlook]
"cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:F7B2FC2C-E5BA-48E9-ABFB-0B47411CF282@xxxxxxxxxxxxxxxx
> Russ, I'm using the Send FAX Wizard to create and send and when I press
> "finish" to send the wizard window disappears and nothing happens. In the
> event Viewer there are application, security, system and antivirus logs.
> Modem is brand new and is only needed for faxing as I have DSL. The status
> colum of FAX service shows a blank. I get a pop up when I press the start
> service button which indicates an attempt to send as if there were a fax
> message prepared I guess. Maybe I should prepare one in the wizard and
> come
> here to send?
> Gary
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> By which method are you sending the fax and what actually happens when
>> you
>> try?
>> Is there anything in Event Viewer?
>> Did Windows XP Fax ever work with this modem?
>> What is the status of the Fax Service in Administrative Tools > Services?
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:B0D6B30E-AC67-4296-A131-E0008CC355D2@xxxxxxxxxxxxxxxx
>> > Back again Russ, the installation went smooth w/o any error messages,
>> > have
>> > uninstalled and reinstalled w/o any change in what I indicated in my
>> > original
>> > post. Used the CD that came with the modem for installing the drivers.
>> > I
>> > receive no error messages what-so-ever when trying to send a FAX from
>> > the
>> > FAX
>> > Wizard program. The FAX monitor doesn't appear when I click on finish
>> > to
>> > send
>> > a FAX but if I choose receive a Fax from the FAX console the monitor
>> > appears,
>> > seizes the line and starts polling to connect with the incoming Fax. I
>> > checked the XP compatibility and Motorola Ubisurf SM56 PCI modems are
>> > listed
>> > as compatible, mine is a PCI BUS V.92/56 Kbps so I suppose this could
>> > be
>> > the
>> > issue.
>> > Gary
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> Now you've switched issues.
>> >> How about some detail here--like how you installed and configured Fax,
>> >> whether it ever worked, error messages, Event viewer, how you are
>> >> sending
>> >> faxes, and whether your modem is on the Windows XP HCL list.
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> news:8268B1DF-9E39-4241-B427-770F032A006D@xxxxxxxxxxxxxxxx
>> >> > Hello Russ, the folder now says the default viewer for TIF files is
>> >> > the
>> >> > Windows Imaging and Fax viewer (perhaps it did all along, just
>> >> > getting
>> >> > familiar with this folder) however still cannot preview. I'd forget
>> >> > the
>> >> > previewing alltogether if I could just seize the modem, hear DT and
>> >> > send
>> >> > the
>> >> > dam fax! Funny thing is if the monitor window is up and I press
>> >> > receive
>> >> > fax
>> >> > it starts polling for a response and the tel line times out to a
>> >> > recording
>> >> > so
>> >> > maybe it will receive faxes, not what I wanted to do. I'm probably
>> >> > missing
>> >> > something. Any chance I could call you directly and go through the
>> >> > process?
>> >> > Gary
>> >> >
>> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >
>> >> >> Then that's your problem. You have no file associations for TIF
>> >> >> files.
>> >> >> The one I posted is there by default. You must have installed
>> >> >> something
>> >> >> that
>> >> >> changed it.
>> >> >> Just use the Change... button to select the Windows Picture and Fax
>> >> >> viewer
>> >> >> as the application to open TIF files.
>> >> >> --
>> >> >> Russ Valentine
>> >> >> [MVP-Outlook]
>> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> news:6121FD4A-0D73-4DCF-B3CF-8AFA3A558787@xxxxxxxxxxxxxxxx
>> >> >> > The "edit file window" brought up by pressing advanced is empty
>> >> >> > except
>> >> >> > for
>> >> >> > the word "find" in the actions box.
>> >> >> >
>> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >
>> >> >> >> The "Advanced" button should show you a list of verbs defined
>> >> >> >> for
>> >> >> >> TIF
>> >> >> >> files.
>> >> >> >> Is the"Open" verb defined?
>> >> >> >> --
>> >> >> >> Russ Valentine
>> >> >> >> [MVP-Outlook]
>> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> >> >> >> news:9DA77B38-E3BE-4EFB-9B60-E6442D91E9D1@xxxxxxxxxxxxxxxx
>> >> >> >> > Thx Russ, first off I do not run Norton, I have Avast however
>> >> >> >> > the
>> >> >> >> > XP
>> >> >> >> > firewall
>> >> >> >> > is enabled. I get as far as the folder options and file types
>> >> >> >> > boxes
>> >> >> >> > but
>> >> >> >> > how
>> >> >> >> > do I access the command line to check that? Don't see anything
>> >> >> >> > else
>> >> >> >> > to
>> >> >> >> > click
>> >> >> >> > on except "advanced" which brings up a edit file type box. Am
>> >> >> >> > I
>> >> >> >> > even
>> >> >> >> > in
>> >> >> >> > the
>> >> >> >> > correct ballpark? LOL
>> >> >> >> > Gary
>> >> >> >> >
>> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
>> >> >> >> >
>> >> >> >> >> There are many causes for this problem. Most often, this
>> >> >> >> >> problem
>> >> >> >> >> arises
>> >> >> >> >> because some other imaging application that you installed has
>> >> >> >> >> set
>> >> >> >> >> itself
>> >> >> >> >> as
>> >> >> >> >> the default viewer for TIF files. To view or preview faxes
>> >> >> >> >> from
>> >> >> >> >> the
>> >> >> >> >> Fax
>> >> >> >> >> Console, the Windows Imaging and Fax viewer must be your
>> >> >> >> >> default
>> >> >> >> >> viewer
>> >> >> >> >> for
>> >> >> >> >> TIF files. You can easily restore that setting in Windows
>> >> >> >> >> Explorer
>> >> >> >> >> >
>> >> >> >> >> Folder
>> >> >> >> >> Options. File Types. For most users the command line should
>> >> >> >> >> read:
>> >> >> >> >>
>> >> >> >> >> "rundll32.exe
>> >> >> >> >> <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
>> >> >> >> >> %1"
>> >> >> >> >>
>> >> >> >> >> Another common cause of this problem is firewall software
>> >> >> >> >> Trojan
>> >> >> >> >> horse
>> >> >> >> >> rules. The most common is one that ships with Norton Internet
>> >> >> >> >> Security.
>> >> >> >> >> Details on that on are available here:
>> >> >> >> >> http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >> --
>> >> >> >> >> Russ Valentine
>> >> >> >> >> [MVP-Outlook]
>> >> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in
>> >> >> >> >> message
>> >> >> >> >> news:97E2CA82-235A-48D5-A276-CE3198F536CA@xxxxxxxxxxxxxxxx
>> >> >> >> >> > Wizard hangs when I try to preview my Fax and does zippo
>> >> >> >> >> > when
>> >> >> >> >> > I
>> >> >> >> >> > select
>> >> >> >> >> > finish
>> >> >> >> >> > to send. Fax monitor dosen't appear either so I would
>> >> >> >> >> > assume
>> >> >> >> >> > my
>> >> >> >> >> > Motorola
>> >> >> >> >> > modem card is not even being seized. If I skip the preview
>> >> >> >> >> > and
>> >> >> >> >> > press
>> >> >> >> >> > finish
>> >> >> >> >> > to send, wizard doesn't hang but it doesn't send either
>> >> >> >> >> > just
>> >> >> >> >> > vanishes!
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >> >>
>> >> >>
>> >> >>
>> >> >>
>> >>
>> >>
>> >>
>>
>>
>>


.