Re: XP Fax wizard will not preview or send a fax message

Back again Russ, the installation went smooth w/o any error messages, have
uninstalled and reinstalled w/o any change in what I indicated in my original
post. Used the CD that came with the modem for installing the drivers. I
receive no error messages what-so-ever when trying to send a FAX from the FAX
Wizard program. The FAX monitor doesn't appear when I click on finish to send
a FAX but if I choose receive a Fax from the FAX console the monitor appears,
seizes the line and starts polling to connect with the incoming Fax. I
checked the XP compatibility and Motorola Ubisurf SM56 PCI modems are listed
as compatible, mine is a PCI BUS V.92/56 Kbps so I suppose this could be the
issue.
Gary

"Russ Valentine [MVP-Outlook]" wrote:

> Now you've switched issues.
> How about some detail here--like how you installed and configured Fax,
> whether it ever worked, error messages, Event viewer, how you are sending
> faxes, and whether your modem is on the Windows XP HCL list.
> --
> Russ Valentine
> [MVP-Outlook]
> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:8268B1DF-9E39-4241-B427-770F032A006D@xxxxxxxxxxxxxxxx
> > Hello Russ, the folder now says the default viewer for TIF files is the
> > Windows Imaging and Fax viewer (perhaps it did all along, just getting
> > familiar with this folder) however still cannot preview. I'd forget the
> > previewing alltogether if I could just seize the modem, hear DT and send
> > the
> > dam fax! Funny thing is if the monitor window is up and I press receive
> > fax
> > it starts polling for a response and the tel line times out to a recording
> > so
> > maybe it will receive faxes, not what I wanted to do. I'm probably missing
> > something. Any chance I could call you directly and go through the
> > process?
> > Gary
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> Then that's your problem. You have no file associations for TIF files.
> >> The one I posted is there by default. You must have installed something
> >> that
> >> changed it.
> >> Just use the Change... button to select the Windows Picture and Fax
> >> viewer
> >> as the application to open TIF files.
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:6121FD4A-0D73-4DCF-B3CF-8AFA3A558787@xxxxxxxxxxxxxxxx
> >> > The "edit file window" brought up by pressing advanced is empty except
> >> > for
> >> > the word "find" in the actions box.
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> The "Advanced" button should show you a list of verbs defined for TIF
> >> >> files.
> >> >> Is the"Open" verb defined?
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:9DA77B38-E3BE-4EFB-9B60-E6442D91E9D1@xxxxxxxxxxxxxxxx
> >> >> > Thx Russ, first off I do not run Norton, I have Avast however the XP
> >> >> > firewall
> >> >> > is enabled. I get as far as the folder options and file types boxes
> >> >> > but
> >> >> > how
> >> >> > do I access the command line to check that? Don't see anything else
> >> >> > to
> >> >> > click
> >> >> > on except "advanced" which brings up a edit file type box. Am I even
> >> >> > in
> >> >> > the
> >> >> > correct ballpark? LOL
> >> >> > Gary
> >> >> >
> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >
> >> >> >> There are many causes for this problem. Most often, this problem
> >> >> >> arises
> >> >> >> because some other imaging application that you installed has set
> >> >> >> itself
> >> >> >> as
> >> >> >> the default viewer for TIF files. To view or preview faxes from the
> >> >> >> Fax
> >> >> >> Console, the Windows Imaging and Fax viewer must be your default
> >> >> >> viewer
> >> >> >> for
> >> >> >> TIF files. You can easily restore that setting in Windows Explorer
> >> >> >> >
> >> >> >> Folder
> >> >> >> Options. File Types. For most users the command line should read:
> >> >> >>
> >> >> >> "rundll32.exe
> >> >> >> <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
> >> >> >> %1"
> >> >> >>
> >> >> >> Another common cause of this problem is firewall software Trojan
> >> >> >> horse
> >> >> >> rules. The most common is one that ships with Norton Internet
> >> >> >> Security.
> >> >> >> Details on that on are available here:
> >> >> >> http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
> >> >> >>
> >> >> >>
> >> >> >> --
> >> >> >> Russ Valentine
> >> >> >> [MVP-Outlook]
> >> >> >> "cueball" <cueball@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> news:97E2CA82-235A-48D5-A276-CE3198F536CA@xxxxxxxxxxxxxxxx
> >> >> >> > Wizard hangs when I try to preview my Fax and does zippo when I
> >> >> >> > select
> >> >> >> > finish
> >> >> >> > to send. Fax monitor dosen't appear either so I would assume my
> >> >> >> > Motorola
> >> >> >> > modem card is not even being seized. If I skip the preview and
> >> >> >> > press
> >> >> >> > finish
> >> >> >> > to send, wizard doesn't hang but it doesn't send either just
> >> >> >> > vanishes!
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
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