Re: HP R80 Problem

What is the setting of the LPT port in the BIOS? And in the Device Manager,
is the Legacy Plug and Play box checked or unchecked?
--
Cari
(MS-MVP Printing & Imaging)

"wclavey" <wclavey@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:1FB978F9-5B19-42BE-AD85-B257CFE3A6F8@xxxxxxxxxxxxxxxx
> Cari:
>
> Thanks for your prompt response. Yes, I have been to the HP Win-XP site
> many times, having done what they instruct, and hoping that there may be a
> follow-up. There is not. I corresponded with an HP service technician
> who
> also directed me there and finally said I needed to contact Microsoft.
>
> The problems they describe mostly deal with Plug 'n Play not working or
> insstalling the wrong drivers, but it works fine on my machine - - every
> time
> I uninstall the IEEE1284.4 devices and reboot, Plug 'n Play installs them
> correctly, and they work fine until I get the next error or status message
> from the device. It seems to me that it is not handling the error or
> status
> messages from the IEEE1284.4 device correctly - - something about
> receiving a
> status message that should simply be reported back to windows (like: out
> of
> paper) causes it to stop recognizing the device. I have checked that
> there
> are NO HP files or directories even on my machine and certainly not any
> installed programs in the Control Panel Program list. So it seems
> unlikely
> that the wrong drivers are being installed.
>
> "Cari (MS-MVP)" wrote:
>
>> Did you correctly follow the instructions at HP's website?
>> http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpu01853&product=58710&dlc=en&lang=en&product=60989&lang=en&cc=us
>> --
>> Cari
>> (MS-MVP Printing & Imaging)
>>
>> "wclavey" <wclavey@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
>> news:68CD872A-EBAD-4178-99D2-75B940AD822B@xxxxxxxxxxxxxxxx
>> >I have an HP R80 printer/fax/scanner. It worked great under Win-98. I
>> > upgraded to XP and it continued to work fine. Win XP recognized it and
>> > installed the correct drivers. Since applying the Win-XP service pack
>> > 2
>> > upgrades, I have a problem with the scanner. Anytime the printer
>> > generates a
>> > error condition back to the system (out of paper, paper jam, ink low,
>> > etc.)
>> > the system no longer recognizes the scanner. The only correction is to
>> > uninstall the IEEE1284.4 devices from the control panel, shut down and
>> > restart the system, and have Plug 'n Play reinstall the printer &
>> > scanner.
>> > Is there anything I can do to correct this? I do not want to have to
>> > uninstall service pack 2 and the subsequent patches.
>> >
>>
>>
>>
>>
>



.

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