Re: Fax Server Information Cannot be Retrieved
- From: "Phil7979" <Phil7979@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 15 Apr 2005 00:23:01 -0700
Hi Russ,
Just checking to see whether the developers have managed to come up with a
solution, yet. I have to say I'm finding it increasingly irksome not being
able to receive/send faxes.
Regards.
Phil
"Russ Valentine [MVP-Outlook]" wrote:
> Excellent.
> Information is on its way to the developers. They just told me they are on a
> 3 day weekend and won't start working on it until Monday.
> --
> Russ Valentine
> [MVP-Outlook]
> "Phil7979" <Phil7979@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:2183AEB5-AAA8-4AD7-BF90-E09B33B7EBAD@xxxxxxxxxxxxxxxx
> > Hi Russ,
> >
> > Here are my responses:
> >
> > The only eventvwr msg I receive when trying to send a fax appears in a
> > dialogue box: "Fax server information cannot be retrieved. The Fax Wizard
> > will now close."
> >
> > Following is the long list of version numbers for the files in question:
> > C:\>fileVer.exe /X /B /A /D %windir%\system32\fxs*
> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsapi.dll
> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscfgwz.dll
> > W32i APP ENU 5.2.1776.1024 shp c:\windows\system32\fxsclnt.exe
> > W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxsclntr.dll
> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxscom.dll
> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxscomex.dll
> > - - - - - c:\windows\system32\fxscount.h
> > W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxscover.exe
> > W32i DRV ENU 0.3.1776.1023 shp c:\windows\system32\fxsdrv.dll
> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsevent.dll
> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsext32.dll
> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsmon.dll
> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsperf.dll
> > - - - - - c:\windows\system32\fxsperf.ini
> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsres.dll
> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\fxsroute.dll
> > W32i APP ENU 5.2.1776.0 shp c:\windows\system32\fxssend.exe
> > W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxsst.dll
> > W32i APP ENU 5.2.1776.1023 shp c:\windows\system32\fxssvc.exe
> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxst30.dll
> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxstiff.dll
> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxsui.dll
> > W32i DRV ENU 5.2.1776.1023 shp c:\windows\system32\fxswzrd.dll
> > W32i DLL ENU 5.2.1776.1023 shp c:\windows\system32\fxsxp32.dll
> >
> > C:\>fileVer.exe /X /B /A /D %windir%\system32\winfax.dll
> > W32i DLL ENU 5.2.1776.0 shp c:\windows\system32\winfax.dll
> >
> > C:\>fileVer.exe /X /B /A /D %windir%\system32\spool\drivers\w32x86\3\fxs*
> > W32i DRV ENU 5.2.1776.1023 shp
> > c:\windows\system32\spool\drivers\w32x86\3\fxsapi.dll
> > W32i DRV ENU 0.3.1776.1023 shp
> > c:\windows\system32\spool\drivers\w32x86\3\fxsdrv.dll
> > W32i DRV ENU 5.2.1776.1023 shp
> > c:\windows\system32\spool\drivers\w32x86\3\fxsres.dll
> > W32i DRV ENU 5.2.1776.1023 shp
> > c:\windows\system32\spool\drivers\w32x86\3\fxstiff.dll
> > W32i DRV ENU 5.2.1776.1023 shp
> > c:\windows\system32\spool\drivers\w32x86\3\fxsui.dll
> > W32i DRV ENU 5.2.1776.1023 shp
> > c:\windows\system32\spool\drivers\w32x86\3\fxswzrd.dll
> >
> > The install for XPSP2 was clean.
> >
> > No, I have (not to my knowledge!) ever connected to a "shared fax server"
> > from Windows Server 2003 or SBS2000 or any other shared fax server.
> >
> > Regards.
> > Phil
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> We'll need the following to track this down further:
> >> (1) Any eventvwr message from FaxSrv or Print, when you invoke the Send
> >> Fax
> >> Wizard.
> >>
> >> (2) The version number of the fax binaries in the system. Run FileVer.exe
> >> (from Windows Support Tools) for:
> >>
> >> (a) %windir%\system32\fxs* and %windir%\system32\winfax.dll
> >>
> >> (b) %windir%\system32\spool\drivers\w32x86\3\fxs*
> >>
> >> You can alternately right click on these files on explorer and send us
> >> version numbers but that would be tedious.
> >>
> >> (3) Was this a clean install of XPSP2? Did you ever connect to a "shared
> >> fax
> >> server" from Windows Server 2003 or SBS2000 or any other shared fax
> >> server?
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >>
> >> "Phil7979" <Phil7979@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> news:118ECC3F-B3C8-4FA4-8DFC-51AB2831DD13@xxxxxxxxxxxxxxxx
> >> > Hi Russ,
> >> >
> >> > Status is: "Local" "Online".
> >> >
> >> > Regards.
> >> > Phil
> >> >
> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >
> >> >> In the Fax Console > Tools > Fax Printer Status...
> >> >> --
> >> >> Russ Valentine
> >> >> [MVP-Outlook]
> >> >> "Phil7979" <Phil7979@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> news:62635CDF-BC38-4EA3-A256-90189B33029E@xxxxxxxxxxxxxxxx
> >> >> > Hi Russ,
> >> >> >
> >> >> > Apologies for the delay in responding but work gets in the way of
> >> >> > social
> >> >> > activity!
> >> >> >
> >> >> > Did the reinstall: no luck; same problems.
> >> >> > Status In Admin Tools>Svs is "Started", "Automatic"
> >> >> > Fax Console: not sure where I get this status from but the fax is
> >> >> > configured
> >> >> > correctly.
> >> >> >
> >> >> > Regards.
> >> >> > Phil
> >> >> >
> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >
> >> >> >> So did you do the reinstall or not?
> >> >> >> What was the status of the Fax Service in Administrative Tools >
> >> >> >> Services?
> >> >> >> What is the status of the Fax Printer in the Fax Console?
> >> >> >> --
> >> >> >> Russ Valentine
> >> >> >> [MVP-Outlook]
> >> >> >> "Phil7979" <Phil7979@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> news:1C6A3138-986C-49E1-ADAB-C3AE4031A39A@xxxxxxxxxxxxxxxx
> >> >> >> > Hi Russ,
> >> >> >> >
> >> >> >> > Tried every single step you laid out in your response without any
> >> >> >> > success
> >> >> >> > whatsoever. Tried it twice in case I'd not followed it exactly
> >> >> >> > the
> >> >> >> > 1st
> >> >> >> > time.
> >> >> >> > No luck! Curiously, my directory ServicePackFiles/i386 is empty
> >> >> >> > except
> >> >> >> > for
> >> >> >> > a
> >> >> >> > "Lang" subdirectory!!!
> >> >> >> >
> >> >> >> > Regards.
> >> >> >> > Phil
> >> >> >> >
> >> >> >> > "Russ Valentine [MVP-Outlook]" wrote:
> >> >> >> >
> >> >> >> >> Please do.
> >> >> >> >> The more information we can get on this the better. There has to
> >> >> >> >> be
> >> >> >> >> an
> >> >> >> >> answer out there somewhere, and it looks like we're on our own
> >> >> >> >> to
> >> >> >> >> figure
> >> >> >> >> it
> >> >> >> >> out.
> >> >> >> >> --
> >> >> >> >> Russ Valentine
> >> >> >> >> [MVP-Outlook]
> >> >> >> >> "Phil7979" <Phil7979@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> >> >> >> >> news:37FED2B2-5E71-4F1C-93DD-6ED8D47243B3@xxxxxxxxxxxxxxxx
> >> >> >> >> > Dear Russ,
> >> >> >> >> >
> >> >> >> >> > Blisteringly fast response: many thanks. I'll try what you
> >> >> >> >> > suggest
> >> >> >> >> > and
> >> >> >> >> > come
> >> >> >> >> > back to you. Regards.
> >> >> >> >> >
> >> >> >> >> > "Phil7979" wrote:
> >> >> >> >> >
> >> >> >> >> >> Hi, I've recently (since installing Windows XP Pro SP2; and
> >> >> >> >> >> MS
> >> >> >> >> >> Office
> >> >> >> >> >> SP3)
> >> >> >> >> >> run into a problem with my fax. Briefly, every time I now try
> >> >> >> >> >> to
> >> >> >> >> >> send
> >> >> >> >> >> a
> >> >> >> >> >> fax
> >> >> >> >> >> the wizard opens and I receive the error message: "Fax Server
> >> >> >> >> >> Information
> >> >> >> >> >> Cannot be Retrieved. The Wizard will now close." I've done
> >> >> >> >> >> quite
> >> >> >> >> >> a
> >> >> >> >> >> lot
> >> >> >> >> >> of
> >> >> >> >> >> research on the net re. this issue and can see that many
> >> >> >> >> >> people
> >> >> >> >> >> are
> >> >> >> >> >> experiencing a similar problem; but these seem to be related
> >> >> >> >> >> to
> >> >> >> >> >> a
> >> >> >> >> >> network
> >> >> >> >> >> environment: I'm running a single standalone PC. I've checked
> >> >> >> >> >> my
> >> >> >> >> >> fax
> >> >> >> >> >> configuration: AOK but it has the Microsoft Shared Fax Driver
> >> >> >> >> >> and
> >> >> >> >> >> in
> >> >> >> >> >> "Properties" it says that "Sharing is not available for this
> >> >> >> >> >> type
> >> >> >> >> >> of
> >> >> >> >> >> printer." Q. Why would I want to share it on a standalone PC?
> >> >> >> >> >> I
> >> >> >> >> >> send
> >> >> >> >> >> and
> >> >> >> >> >> receive faxes intermittently; but this worked fine prior to
> >> >> >> >> >> installing
> >> >> >> >> >> SP2
> >> >> >> >> >> and SP3. I would appreciate some guidance how I can cure this
> >> >> >> >> >> problem,
> >> >> >> >> >> please. Oh, tech' details are: OS: Windows XP Professional
> >> >> >> >> >> Service
> >> >> >> >> >> Pack 2
> >> >> >> >> >> (build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
> >> >> >> >> >> Installed
> >> >> >> >> >> Memory;
> >> >> >> >> >> Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
> >> >> >> >> >> Sorry
> >> >> >> >> >> to
> >> >> >> >> >> go
> >> >> >> >> >> on,
> >> >> >> >> >> guys, but this is driving me insane!
> >> >> >> >>
> >> >> >> >>
> >> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >>
> >> >>
> >> >>
> >> >>
> >>
> >>
> >>
>
>
>
.
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