Re: printing problems
- From: "Jeff" <Jeff@xxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Wed, 13 Apr 2005 15:13:04 -0700
Bad news -- a clean re-install did not help. So, it is not a case of my
anti-virus or any other application causing a problem or corrupting files
during the install.
"Jeff" wrote:
> Not particularly good news. I'm still going to try a clean reinstall of the
> drivers. Will probably do this tomorrow, and let you know results, although
> I'm not hopeful.
>
> The problem may have something to do with SP2 -- but there has to be more
> than that. This is not a widespread problem -- very few complaints on this
> board even though we know it affects a lot of different printers. That is why
> I keep thinking that something happens during the installation of the driver.
> Might even try to install driver in Safe mode if that is possible.
>
> In my case the computer is new -- I have a 14 day period in which I can
> return it to BB. I hate to do that because in every other respect I like the
> unit, but it doesn't do me any good if I can't print.
>
> "Bill" wrote:
>
> > All USB 2.0 ports, but 1.1 support turned on. All running off the
> > motherboard. ALl other devices (ok 2) work fine.
> > LPT produced the same results.
> >
> > I did work with HP, that is when I tested the 550C drivers and they worked.
> >
> > I am running out of ideas. I have another PC that was upgraded to SP2 which
> > seems to work, as opposed to this one which was from a CD that had SP2
> > bundled.
> >
> > I could use another printer in the house, but hate to buy a new one just so
> > it wont work either.
> >
> > Looks like Lexmark and Cannon both had this issue but addressed it with new
> > drivers. HP doesn't seem to know the problem exists yet.
> >
> > "Jeff" wrote:
> >
> > > Just to verify, I am seeing the identical problem that Bill reports (see my
> > > previous post) including successful printing from only the HP Diag Tools,
> > > print files in the print spooler, etc. In my case, the USB ports are 2.0, on
> > > the motherboard, and they do work correctly with other USB hardware.
> > >
> > > Bill -- have you tried a clean install of the device drivers per my previous
> > > post? I intend to do that, but am on the road this week and it will have to
> > > wait few days. Also, have you contacted HP Customer Service about the
> > > problem? They might be able to recommend an alternative, equally effective
> > > driver.
> > >
> > > "Cari (MS-MVP)" wrote:
> > >
> > > > Are they USB1.1 or 2.0 ports? Do they work correctly with all other
> > > > devices? Are they on the motherboard or a PCI card or a hub (and if hub,
> > > > powered or unpowered)?
> > > >
> > > > Let us know if it changes on LPT.
> > > > --
> > > > Cari (MS-MVP)
> > > > Printing & Imaging
> > > >
> > > > In Loving Memory of our dear friend Alex Nichol MVP
> > > >
> > > > "Bill" <Bill@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > news:90CD3DB3-84FB-468C-9049-A08827DA0D73@xxxxxxxxxxxxxxxx
> > > > > It is definitely the print drivers, but specifically it is the print
> > > > > drivers
> > > > > under SP2.
> > > > > Most recent drivers from HP are install. In my case the Deskjet 5550,
> > > > > last
> > > > > updated in 2003 from HP, version 7.1
> > > > >
> > > > > When printing to the same printer using the default 550C driver that comes
> > > > > with Windows it prints, so the problem is the HP driver, but the 550C
> > > > > driver
> > > > > does not do photos/high quality, so I am stuck.
> > > > >
> > > > > All windoze update have been applied. Absolutely nothing in the event
> > > > > logs.
> > > > > From printing from anywhere in windoze all it does is spit out a blank
> > > > > page.
> > > > > Printing from the HP diag tools it does print a the test/diag pages.
> > > > >
> > > > > Files with data DO get created in the spool directory. So data is being
> > > > > generated. I am thinking it may have more to do the USB part. I am going
> > > > > to
> > > > > try the parallel port tonight.
> > > > >
> > > > > I understand that it is the HP drivers, but seeing this problem has
> > > > > happened
> > > > > to many people across all different brands, obviously something changed on
> > > > > the windoze side to break all these drivers that were previouslty working.
> > > > >
> > > > > "Cari (MS-MVP)" wrote:
> > > > >
> > > > >> About 98% of printer problems are caused by printer drivers... whether
> > > > >> they
> > > > >> get corrupted or the wrong ones get installed to start with or the driver
> > > > >> is
> > > > >> 'broken' by other means. Uninstalling and reinstalling COMPLETELY
> > > > >> usually
> > > > >> cures the problem.
> > > > >>
> > > > >> Is this installation a clean install of XP. What antivirus software and
> > > > >> firewall software are you running. When exactly did the problem first
> > > > >> occur.
> > > > >>
> > > > >> I have six USB printers here and none have any problems. I also have an
> > > > >> LPT
> > > > >> printer with no problem.
> > > > >>
> > > > >> Does the problem completely disappear and never recur if SP2 is not
> > > > >> installed.
> > > > >>
> > > > >> Are these the latest drivers available for the Deskjet600. If you give
> > > > >> us
> > > > >> something to work with instead of just saying it won't print, it would be
> > > > >> more helpful.
> > > > >>
> > > > >> Exactly what happens when you print.... are there any error messages in
> > > > >> the
> > > > >> Event Log? Exactly which applications do you try to print from? And
> > > > >> which
> > > > >> versions of the applications? Are ALL Windows updates applied? Are all
> > > > >> updates for all the other applications from which you print applied?
> > > > >> --
> > > > >> Cari (MS-MVP)
> > > > >> Printing & Imaging
> > > > >>
> > > > >> In Loving Memory of our dear friend Alex Nichol MVP
> > > > >>
> > > > >> "Bill" <Bill@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > >> news:C28AA11F-CD16-4B9B-BF09-C0B850416550@xxxxxxxxxxxxxxxx
> > > > >> > 1) These are USB printers not parallel.
> > > > >> > 2) I am not using the same printer, and from the posts I have read the
> > > > >> > same
> > > > >> > problem is occurring for all kinds of USB printers
> > > > >> > 3) The printers can print as demonstrated by various ways. Mine prints
> > > > >> > from
> > > > >> > the PC using the software diagnostic tools, but not from the windows
> > > > >> > test
> > > > >> > page....hmmm wonder where the problem is?
> > > > >> >
> > > > >> > "Cari (MS-MVP)" wrote:
> > > > >> >
> > > > >> >> This is a really ancient printer. What are the LPT settings in your
> > > > >> >> BIOS?
> > > > >> >> --
> > > > >> >> Cari (MS-MVP)
> > > > >> >> Printing & Imaging
> > > > >> >>
> > > > >> >> In Loving Memory of our dear friend Alex Nichol MVP
> > > > >> >>
> > > > >> >> "Bill" <Bill@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > >> >> news:9E928359-F4ED-4D7E-B7CA-4B340BC2566B@xxxxxxxxxxxxxxxx
> > > > >> >> >I concur with Vince. I am having the same problem since using SP2.
> > > > >> >> >Although
> > > > >> >> > graphics don't work for me either. The test pages using HPs
> > > > >> >> > diagnostic
> > > > >> >> > software work, but nothing Windows related will print, including the
> > > > >> >> > Windows
> > > > >> >> > Test Page.
> > > > >> >> >
> > > > >> >> > Kinda useless to have the same person keep posting "uninstall and
> > > > >> >> > reinstall"
> > > > >> >> > where I haven't seen that advice help anyone out yet.
> > > > >> >> >
> > > > >> >> > Does anyone have any real answers?
> > > > >> >> >
> > > > >> >> > "Vince McGowan" wrote:
> > > > >> >> >
> > > > >> >> >> I posted a similar message several months ago now...and since then
> > > > >> >> >> I've
> > > > >> >> >> seen
> > > > >> >> >> several people reporting the same problem here and all are given
> > > > >> >> >> the
> > > > >> >> >> same
> > > > >> >> >> advice. I followed that advice and tried several other suggestions
> > > > >> >> >> found
> > > > >> >> >> at
> > > > >> >> >> various sites and still my printing problem persists. I can only
> > > > >> >> >> assume
> > > > >> >> >> that this is a Microsoft bug introduced sometime last fall.
> > > > >> >> >>
> > > > >> >> >> My problem (Windows XP Home - SP2, DeskJet 815C - tried both
> > > > >> >> >> parallel
> > > > >> >> >> and
> > > > >> >> >> USB connection): text only pages do not print from any application
> > > > >> >> >> (printer
> > > > >> >> >> produces blank page); text and graphic or graphic only pages print
> > > > >> >> >> just
> > > > >> >> >> fine
> > > > >> >> >> (i.e.. a printer test page, or from applications). HP has no
> > > > >> >> >> special
> > > > >> >> >> printer drivers for this printer; they say to use the Windows
> > > > >> >> >> supplied
> > > > >> >> >> driver.
> > > > >> >> >>
> > > > >> >> >> (I was able to work-around in MS Word by inserting a 1 pixel
> > > > >> >> >> graphic
> > > > >> >> >> in
> > > > >> >> >> the
> > > > >> >> >> header area of normal.dot.)
> > > > >> >> >>
> > > > >> >> >> So Windows bug or not?
> > > > >> >> >>
> > > > >> >> >> Vince McGowan
> > > > >> >> >> vince.mcgowan@xxxxxxxxxxx
> > > > >> >> >>
> > > > >> >> >>
> > > > >> >> >> "Cari (MS-MVP)" <Newsgroups1@xxxxxxxxxxxxxx> wrote in message
> > > > >> >> >> news:eBOZuw6IFHA.3500@xxxxxxxxxxxxxxxxxxxxxxx
> > > > >> >> >> > Uninstall and reinstall...
> > > > >> >> >> >
> > > > >> >> >> > http://www.coribright.com/windows/Article%20One.htm
> > > > >> >> >> > --
> > > > >> >> >> > Cari (MS-MVP)
> > > > >> >> >> > Printing & Imaging
> > > > >> >> >> >
> > > > >> >> >> > "LISA" <LISA@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> > > > >> >> >> > news:C885719C-C410-49CB-BA72-7B745122FE8D@xxxxxxxxxxxxxxxx
> > > > >> >> >> >>I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
> > > > >> >> >> >> IT HAS INK ,AND PAPER
> > > > >> >> >> >> EVERY PAGE IT PRINTS IS BLANK
> > > > >> >> >> >>
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.
- References:
- Re: printing problems
- From: Bill
- Re: printing problems
- From: Cari \(MS-MVP\)
- Re: printing problems
- From: Bill
- Re: printing problems
- From: Cari \(MS-MVP\)
- Re: printing problems
- From: Bill
- Re: printing problems
- From: Cari \(MS-MVP\)
- Re: printing problems
- From: Jeff
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