Re: XP Send Fax Wizard Fails
From: Russ Valentine [MVP-Outlook] (russval_at_mvps.org)
Date: 02/12/05
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Date: Sat, 12 Feb 2005 05:58:06 -0500
Is your modem on the Windows XP HCL list and using the latest drivers?
-- Russ Valentine [MVP-Outlook] "Glow" <glowinggibbon@hotmail.com> wrote in message news:420d7d4b@duster.adelaide.on.net... > the first PC, it had been installed before installion of SP2 it had > regularly worked well before the installation, had earlier much earlier > dealt with the problem with Norton, the problems started shortly after SP2 > installed with niggly problems and then the driver missing put an end to > any possibility of using it. > > Second PC installed after SP2 (the PC was received with SP2 already > installed.) had problems installing fax, but eventually managed too, > worked for just over 3 weeks, then yesterday when a fax failed to be > received for the second time I went to check why, opened the Fax console > and started coming up with the same driver error as initial PC, even after > restarting still the same, I don't want to try to uninstall again in case > same thing happens as with the other > > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message > news:e4KmdoKEFHA.2876@TK2MSFTNGP12.phx.gbl... >> Norton products routinely disable Windows XP Fax. >> -- >> Russ Valentine >> [MVP-Outlook] >> "Glow" <glowinggibbon@hotmail.com> wrote in message >> news:420d4703@duster.adelaide.on.net... >>> Ok well I have simular happening (problems with fax console earlier but >>> this is the current situation closing down and restarting fax or >>> reinstalling had always fixed before), it has occurred on 2 PC's one is >>> a pent 4 2.4 GHz 256k ram >>> running office xp, on XP SP2, using Norton internet security, the error >>> is when I try to open fax console it tells me the fax printer driver is >>> missing, I tried uninstalling and reinstalling the only problem was on >>> this PC it wouldn't uninstall, the fax printer has been listed as >>> deleting for a few weeks >>> I use a sprint panther 56k dialup modem, installed as a standard 56k >>> modem plug and play. >>> >>> The other PC is pretty much the same except has 512k ram using office >>> 2003, trend AV/firewall they are both networked, I just hooked the modem >>> to the other PC when the fax did the dandy I have not even dared to try >>> to uninstall it on this PC until I find a fix for this problem. I have >>> got my printer set to auto answer any fax calls now until it is resolved >>> although I prefer to be able to save or email my faxes from the fax >>> console as it is much quicker than scanning. >>> >>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message >>> news:O93rZTkBFHA.3596@TK2MSFTNGP12.phx.gbl... >>>> Could you each list more clearly the sequence of events here? >>>> Include whether fax was installed before or after SP2. If before, did >>>> it work consistently before SP2? What firewalls are in place? Did the >>>> installation of SP2 start the problem? >>>> -- >>>> Russ Valentine >>>> [MVP-Outlook] >>>> "Catlady312" <Catlady312@discussions.microsoft.com> wrote in message >>>> news:1532BA8C-B3F6-4359-8C0A-40FE17DC6B40@microsoft.com... >>>>> Same problem here. I have uninstalled and re-installed fax service >>>>> and it >>>>> didn't do any good. I also have SP2 on XP, Word, and Ad-aware. >>>>> >>>>> I sure wish someone would figure out what is causing this problem. >>>>> >>>>> "Dennis J. Molamphy" wrote: >>>>> >>>>>> I have the same problem. The fax service just goes away mysteriously >>>>>> sometimes. The only fix I can find is to uninstall and reinstall fax >>>>>> services from the windows components which is a major pain. When I >>>>>> reinstall it works fine for a while and then within a few days, I >>>>>> start >>>>>> getting error messages when I try to fax or access the fax console, >>>>>> like >>>>>> "all fax printers are inaccessable." I have SP2 on XP and using MS >>>>>> Word. I >>>>>> also am running Ad-aware and Spybot and wonder if one of those >>>>>> applications >>>>>> may be some how causing the problem. >>>>>> >>>>>> Laurie >>>>>> >>>>>> "tyreburner" <tyreburner@discussions.microsoft.com> wrote in message >>>>>> news:98D2B568-93D0-4656-B46D-12E12A770B5F@microsoft.com... >>>>>> > Windows XP SP2 and office 2000. >>>>>> > When using the send fax wizard (i.e select fax as peripheral to >>>>>> > print to) >>>>>> > the send fax wizard screen appears. If I click on the next button >>>>>> > there is >>>>>> > a >>>>>> > long time delay and get error message that fax server could not >>>>>> > retrieve >>>>>> > information. Fax is installed correctly, modem installed correctly, >>>>>> > appears >>>>>> > to be a communication issue between the send fax wizard and the >>>>>> > address >>>>>> > book >>>>>> > which should load on the next screen. Have several pc's suffering >>>>>> > from >>>>>> > this >>>>>> > issue. One pc has this issue permanently, others have suffer >>>>>> > intermittently. >>>>>> > All systems worked with fax flawlessly until around time SP2 was >>>>>> > available. >>>>>> > Not sure if issue arisen through sp2 installation or if prior to >>>>>> > SP2 >>>>>> > through >>>>>> > automatic update. >>>>>> > >>>>>> > Has anyone a solution for this issue? >>>>>> >>>>>> >>>>>> >>>> >>>> >>> >>> >> >> > >
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