Re: XP Send Fax Wizard Fails

From: Glow (glowinggibbon_at_hotmail.com)
Date: 02/12/05 

Date: Sat, 12 Feb 2005 13:15:26 +0930

 already taken care of that it isn't Norton causing the problem, also its
the same problem on both PC's Norton is only installed on one of them.

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:e4KmdoKEFHA.2876@TK2MSFTNGP12.phx.gbl...
> Norton products routinely disable Windows XP Fax.
> --
> Russ Valentine
> [MVP-Outlook]
> "Glow" <glowinggibbon@hotmail.com> wrote in message
> news:420d4703@duster.adelaide.on.net...
>> Ok well I have simular happening (problems with fax console earlier but
>> this is the current situation closing down and restarting fax or
>> reinstalling had always fixed before), it has occurred on 2 PC's one is a
>> pent 4 2.4 GHz 256k ram
>> running office xp, on XP SP2, using Norton internet security, the error
>> is when I try to open fax console it tells me the fax printer driver is
>> missing, I tried uninstalling and reinstalling the only problem was on
>> this PC it wouldn't uninstall, the fax printer has been listed as
>> deleting for a few weeks
>> I use a sprint panther 56k dialup modem, installed as a standard 56k
>> modem plug and play.
>>
>> The other PC is pretty much the same except has 512k ram using office
>> 2003, trend AV/firewall they are both networked, I just hooked the modem
>> to the other PC when the fax did the dandy I have not even dared to try
>> to uninstall it on this PC until I find a fix for this problem. I have
>> got my printer set to auto answer any fax calls now until it is resolved
>> although I prefer to be able to save or email my faxes from the fax
>> console as it is much quicker than scanning.
>>
>> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
>> news:O93rZTkBFHA.3596@TK2MSFTNGP12.phx.gbl...
>>> Could you each list more clearly the sequence of events here?
>>> Include whether fax was installed before or after SP2. If before, did it
>>> work consistently before SP2? What firewalls are in place? Did the
>>> installation of SP2 start the problem?
>>> --
>>> Russ Valentine
>>> [MVP-Outlook]
>>> "Catlady312" <Catlady312@discussions.microsoft.com> wrote in message
>>> news:1532BA8C-B3F6-4359-8C0A-40FE17DC6B40@microsoft.com...
>>>> Same problem here. I have uninstalled and re-installed fax service and
>>>> it
>>>> didn't do any good. I also have SP2 on XP, Word, and Ad-aware.
>>>>
>>>> I sure wish someone would figure out what is causing this problem.
>>>>
>>>> "Dennis J. Molamphy" wrote:
>>>>
>>>>> I have the same problem. The fax service just goes away mysteriously
>>>>> sometimes. The only fix I can find is to uninstall and reinstall fax
>>>>> services from the windows components which is a major pain. When I
>>>>> reinstall it works fine for a while and then within a few days, I
>>>>> start
>>>>> getting error messages when I try to fax or access the fax console,
>>>>> like
>>>>> "all fax printers are inaccessable." I have SP2 on XP and using MS
>>>>> Word. I
>>>>> also am running Ad-aware and Spybot and wonder if one of those
>>>>> applications
>>>>> may be some how causing the problem.
>>>>>
>>>>> Laurie
>>>>>
>>>>> "tyreburner" <tyreburner@discussions.microsoft.com> wrote in message
>>>>> news:98D2B568-93D0-4656-B46D-12E12A770B5F@microsoft.com...
>>>>> > Windows XP SP2 and office 2000.
>>>>> > When using the send fax wizard (i.e select fax as peripheral to
>>>>> > print to)
>>>>> > the send fax wizard screen appears. If I click on the next button
>>>>> > there is
>>>>> > a
>>>>> > long time delay and get error message that fax server could not
>>>>> > retrieve
>>>>> > information. Fax is installed correctly, modem installed correctly,
>>>>> > appears
>>>>> > to be a communication issue between the send fax wizard and the
>>>>> > address
>>>>> > book
>>>>> > which should load on the next screen. Have several pc's suffering
>>>>> > from
>>>>> > this
>>>>> > issue. One pc has this issue permanently, others have suffer
>>>>> > intermittently.
>>>>> > All systems worked with fax flawlessly until around time SP2 was
>>>>> > available.
>>>>> > Not sure if issue arisen through sp2 installation or if prior to SP2
>>>>> > through
>>>>> > automatic update.
>>>>> >
>>>>> > Has anyone a solution for this issue?
>>>>>
>>>>>
>>>>>
>>>
>>>
>>
>>
>
>