Re: Send faliures since installing XP Pro

From: Hal Hostetler [MVP-S/U] (hhh_at_kvoa.com)
Date: 01/15/05

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    Date: Sat, 15 Jan 2005 04:14:42 -0700

    There's really nothing I can do to help with WinFax. I don't have it,
    don't use it, and Symantec's support for it is all but nonexistent. The
    only help I can offer is the instructions for enabling both PSS and debug
    logging of fax transmissions in the registry. I can pass the logs created
    on to folks who might be able to figure out what's happening.

     Hal 

    -- 
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-S/U  -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ.   NBC   Channel 4
Still Cadillacin' - www.badnewsbluesband.com
"Kathy in Great Northwest" <KAthy GNW@discussions.microsoft.com> wrote in 
message news:09CF7A32-2F0E-49FE-B853-03306ABE0C3A@microsoft.com...
> Hal, Thanks for your response. I was able to follow all of these 
> instructions
> but it has not changed the situation. FYI I have SP2 since it was part of 
> the
> XP Pro I purchased. I have now completely removed the XP fax, reinstalled 
> Win
> Fax and still have same problem. This leads me to believe that it is an XP
> related problem and even with SP2 there is still a bug. Is ther another 
> way
> to reset the USR modem? Still need to send faxes!
>
>
> "Hal Hostetler [MVP S/U]" wrote:
>
>> There was a problem with the in-box driver for certain USR modems in the
>> initial release of Windows XP that you might be seeing:
>> -------------------------------------
>> We have a confirmed bug in the in-box driver of certain USR modems. Any 
>> fax
>> program that relies on the Fax section in this modem's .inf file will 
>> cause
>> the modem to transmit in 2400 bps. XP Fax relies on this entry. The 2400 
>> bps
>> issue can be seen in the log. Future releases (XP SP1, .Net Server) will
>> include a fix.
>>
>> Details:
>>
>> 1. Cause: A problem in the modem's in-box driver (= .inf file). A modem's
>> inf can have an entry specifying a custom "ResetCommand" - a string that
>> would bring the modem to a known state. According to the DDK, in this 
>> state
>> echo must be off. With this particular modem (and several other USR 
>> models),
>> the string doesn't bring it to echo-off state. Therefore, fax's
>> identification sequence gets confused by the echoed commands, can't 
>> figure
>> out send/receive capabilities, and falls back to 2400.
>>
>> 2. Workaround:
>>
>> In the Registry open:
>>
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E96D-E325-11C
>> E-BFC1-08002BE10318}\0000\Fax and delete ResetCommand key.
>>
>> Then delete HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Fax\TAPIDevices and use
>> the device again.
>>
>> The workaround deletes the custom ResetCommand entry from unimodem's
>> registry. It then deletes Microsoft Fax FSP's cache, forcing it to 
>> redetect
>> the modem using a default ResetCommand (that works).
>>
>> A .reg file can't be full-proof, because it will fail in case of multiple
>> modems or modem drivers. In this case, user must change the "0000" to the
>> number corresponding to the modem driver in question.
>> -------------------------------------
>>
>> Unfortunately, Windows XP Fax often has difficulty in the most pristine
>> settings. Once you've  installed other fax software (even if you've 
>> removed
>> it) it's usually toast.  These errors have been nearly impossible to 
>> track
>> down. To do so  requires enabling both PSS and debug logging of fax
>> transmissions, both of which require fairly extensive registry changes.
>>
>> Hal
>> -- 
>> Hal Hostetler, CPBE -- hhh@kvoa.com
>> Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX
>> http://www.kvoa.com -- "When News breaks, we fix it!"
>> KVOA Television, Tucson, AZ.   NBC   Channel 4
>> Still Cadillacin' - www.badnewsbluesband.com
>>
>> "Kathy in Great Northwest" <KAthy GNW@discussions.microsoft.com> wrote in
>> message news:E2BF8630-9C84-4DB6-8B2C-3466A3F7B154@microsoft.com...
>> > All of my faxes sent just fine on WIN98, but since XP Pro upgrade 
>> > several
>> > clients fax machines will no longer "receive" transmissions. the 
>> > message
>> says
>> > "failed to train" in some cases I have watched the modem send gear down
>> from
>> > 14400 to 9600 to 2400 and it still fails. I am still using the same fax
>> > program, Win Fax Pro 10.0, same internal modem US Robotics 56K Fax Win. 
>> > I
>> > have tried using  XP Fax and some clients who could recieve using Win 
>> > Fax
>> > Pro, now cannot.  When I switch back to Win Fax, then some that could
>> receive
>> > using XP FAx now cannot get transmission to train. It's random, some 
>> > are
>> > local calls, some are long distance, I can't find a common denominator. 
>> > I
>> > have even installed HP fax features that are part of my printer, but 
>> > even
>> > that seems to get corrupted. Send logs won't open, etc. Life was simple
>> > before upgrade, I used one progrram WinFaxPro to send and receive to 
>> > desk
>> > top, now it is way too complicated. Is there some setting for modem in 
>> > XP
>> > that need an adjustment so "send" will work for all types of 
>> > reciepients?
>> > This is crippling my office work since I send out all orders via fax to 
>> > my
>> > vendors. Please help!
>> > -- 
>> > Kathy in Great Northwest
>>
>>
>>
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