RE: Fax XP SP2 : fatal error most of the times

From: Shaun091382 (Shaun091382_at_discussions.microsoft.com)
Date: 01/12/05 

Date: Wed, 12 Jan 2005 10:09:03 -0800

Anyone receive any help with this ms fax fatal error problem with Sp2?

"Dominiek Cottem" wrote:

> Hi,
>
> On WinXP I've used the MS fax function for 2 years without a problem
> (only once after a Norton Firewall upgrade, but I've fixed that)
> ..
> A few months ago I've upgraded to SP2. After that I used the fax tool a
> few times without a problem.
> Last week I've problems sending faxes : the fax monitor shows "An error
> occurred while sending the fax", the Fax Console shows a "Fatal error".
>
> I've tested now to send a lot of faxes, also MS Word documents that
> I've send before : now they fail! Sometimes just sending a cover ***
> already fails. Sometimes a document or cover *** succeeds, all the
> other times the same document fails. In all the tests I was sending to
> the same recipient ... but I did also some tests to others with the same
> results : most of the times it fails. The recipient gets a blank page
> all the times it fails.
>
> I tried also to uninstall and re-install the fax software and the fax
> printer, and I've checked the default county settings.
>
> My MS Firewall is disabled, I use Norton. In the Norton log viewer
> there are no entries according to the fax process. Even when I disable
> Norton Firewall and AntiVirus : no success.
>
> So it seems that the default MS fax function became unstable.
>
> Someone an idea on how to solve this ?
>
> Kind regards.
>
> Dominiek
>