Re: error receiving fax
From: Hal Hostetler [MVP-S/U] (hhh_at_kvoa.com)
Date: 12/03/04
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Date: Fri, 3 Dec 2004 04:05:20 -0700
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Fatal Reception
error." There will be nothing in Event Viewer to give a clue as to where the
problem might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
Hal
-- Hal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com <nicholsonwa@adelphia.net> wrote in message news:0tavq0tjeapjev66tgroq64goeapdn3h03@4ax.com... >I have a Dell with a Conexant D480 MDC v9.x modem, running Windows XP > Home. Receiving a fax failed using Windows fax console. No detailed > message. Just error receiving fax. I've been searching online and it > appears a lot of people have had this problem, but I've found no > answer. Can someone help? Thanks.
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