Re: HP Printer installation problems

Tech Tip: Click here to run a free scan for Windows Errors and optimize PC performance

From: Cari \(MS-MVP\) (Newsgroups1_at_coribright.com)
Date: 10/13/04 

Date: Wed, 13 Oct 2004 11:13:56 -0700

Let's see if we can get it back without a format and reinstall first, shall
we! It's a little drastic to recover USB drivers!

Disconnect the printer from the PC. Then follow my instructions on how to
uninstall/reinstall your printer down to Step 4.
http://www.coribright.com/windows/Article%20One.htm

Right click on My Computer and select Properties. From the Hardware tab,
click on Device Manager. Scroll down until you see the entry for the
Universal Serial Bus Controllers. Click on the + to expand the tree.

Right click on each Root Hub in turn and select UNINSTALL. Do the same with
the Controller entries once the Root Hubs are gone.

Now reboot the PC. XP should re-find and reinstall the correct drivers for
the USB ports.

Now install the software for the printer - ie continue from Step 6 on my
site.

How is it feeling? 

-- 
Cari (MS-MVP Printing, Imaging & Hardware)
www.coribright.com
"Rose Clegg" <charlie@plumley.com> wrote in message 
news:F49E0DDD-3066-4A2E-AB1B-36D6A086BC81@microsoft.com...
>I updated my PC from Windows ME to XP and installed service pack 2.  After
> the installation my HP3500 printer was no longer there.  I tried to 
> reinstall
> the printer but get a message of Incorrect Port - program asks to finish
> because it cannot install.  HP have checked the printer and instructed me 
> to
> enter a new port usb001 this also does not work.  HP have told me to 
> remove
> XP completely and reinstall from scratch because the USB ports are
> corrupt....  How do I do this ?
> -- 
> Rose Clegg
>

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