Re: Fax and Calling Card dialing rules
From: Russ Valentine [MVP-Outlook] (russval_at_mvps.org)
Date: Mon, 20 Sep 2004 17:47:44 -0500
Bear in mind that if your Calling card settings are part of the per-user
settings, you are out of luck with Windows XP Fax. The XP Fax Service can
only run under the System account, so per-user settings are not available to
-- Russ Valentine [MVP-Outlook] "e6bwhiz" <email@example.com> wrote in message news:firstname.lastname@example.org... >I encountered a problem and solution that may be of some > help to people. I read lots of posts, and several help > links. I talked to Microsoft tier 1 support for almost > two hours. Tier 2 support called the next day and we > eventually found a solution. I have Windows XP Home with > SP2. > > I wanted Fax to recognize when I was dialing a local > number or long distance number. When it was a long > distance number I wanted it to automatically use my > calling card, without me manually entering all the commas > and pin number every time. > > Let me tell you how to do this. Under Control Panel, > Phone & Modem Options you get a window with three tabs. > The first is Dialing Rules. Click "New" to create a new > location that you are dialing from. You may go back and > highlight it and click edit later for changes. > > Under the General tab I named my location, selected my > country/region and entered my local area code. I didn't > need to use any rules under the General tab. At the > bottom choose tone or pulse. > > Click the Area Code Rules tab. I clicked "New" and > created a new rule. My location does not require me to > use the area code without the "1" to dial locally. I > entered my local area code. I don't wish to limit any > prefixes (some prefixes dial like a local number, but get > charged more by the phone company). At the bottom I left > both boxes un-checked. You would obviously set this up > appropriately for your area, since area codes and prefixes > may act differently in yours. Click OK to save and go > back to the Edit Location window. > > Click Calling Card tab. Several calling cards are already > listed for you to use. I use a Sam's Club card and had to > create my own. Click "New" to create a new card with your > own rules. Name your card. Now this is where MS support > came it. We determined that I must keep the "Account > number" field blank. He couldn't explain it, but for > Windows to used my rules correctly I had to put my calling > card number in the "Personal Identification Number (PIN)" > field only. Now I don't want my card used for > international or local calls, so I just utilized the "Long > Distance" tab. Click it. Enter the access number at the > top (the 800 number for the card). I entered all ten > numbers together (no spaces, dashes or parenthesis). > Enter your calling card dialing steps. Use the six > buttons at the bottom to enter steps. You may specify a > lengh of time to wait under the "Wait for Prompt..." > button. My steps look like this: > > Dial the access number. > Wait for 6 seconds. > Dial the PIN number. > Wait for a voice message to end. > Dial the area code and number. > Wait for 6 seconds. > > Click OK to save. You are now back at the Edit location > window. With your new calling card checked (dot within > circle) you should see your calling card PIN under the PIN > field and the Account number field should be blank. > > The reason I called support is because Fax never even > tried to used my calling card rules. It would dial a > local number correctly, but for long distance it would > dial the "1", area code number of the destination fax. It > never dialed the calling card 800 number. I had tried > using the International rules tab instead of Long > Distance. I tried using number is "canonical" form, where > I could enter the number all in one field, but that didn't > work. I even entered my pin number in both the "Account > Number" field and the "PIN" field, while only selecting > the PIN under the dialing rules (so it should completely > ignore the account number). It didn't make sense to me > nor MS Support, but this only works correctly if > the "Account number" field is left blank. > > Anyway, now I can enter a local number and it will not > dial the area code. I can enter a long distance number > and it will use the calling card. > > One more thing. I use the Send Fax Wizard. It > automatically comes up when I send a fax. I make > sure "Use dialing rules" is checked and my location I > created is selected. From this wizard you can click > the "Dialing rules..." button to edit the profile I just > walked you through. No need to go back through Control > Panel. > > Hope this helps. If you know anything about my "Account > number" issue, please let me know.