Re: Fax and Calling Card dialing rules

From: Russ Valentine [MVP-Outlook] (russval_at_mvps.org)
Date: 09/20/04 

Date: Mon, 20 Sep 2004 17:47:44 -0500

Bear in mind that if your Calling card settings are part of the per-user
settings, you are out of luck with Windows XP Fax. The XP Fax Service can
only run under the System account, so per-user settings are not available to
it. 

-- 
Russ Valentine
[MVP-Outlook]
"e6bwhiz" <e6bwhiz@hotmail.com> wrote in message 
news:334301c49f3c$cc2a39b0$a301280a@phx.gbl...
>I encountered a problem and solution that may be of some
> help to people.  I read lots of posts, and several help
> links.  I talked to Microsoft tier 1 support for almost
> two hours.  Tier 2 support called the next day and we
> eventually found a solution.  I have Windows XP Home with
> SP2.
>
> I wanted Fax to recognize when I was dialing a local
> number or long distance number.  When it was a long
> distance number I wanted it to automatically use my
> calling card, without me manually entering all the commas
> and pin number every time.
>
> Let me tell you how to do this.  Under Control Panel,
> Phone & Modem Options you get a window with three tabs.
> The first is Dialing Rules.  Click "New" to create a new
> location that you are dialing from.  You may go back and
> highlight it and click edit later for changes.
>
> Under the General tab I named my location, selected my
> country/region and entered my local area code.  I didn't
> need to use any rules under the General tab.  At the
> bottom choose tone or pulse.
>
> Click the Area Code Rules tab.  I clicked "New" and
> created a new rule.  My location does not require me to
> use the area code without the "1" to dial locally.  I
> entered my local area code.  I don't wish to limit any
> prefixes (some prefixes dial like a local number, but get
> charged more by the phone company).  At the bottom I left
> both boxes un-checked.  You would obviously set this up
> appropriately for your area, since area codes and prefixes
> may act differently in yours.  Click OK to save and go
> back to the Edit Location window.
>
> Click Calling Card tab.  Several calling cards are already
> listed for you to use.  I use a Sam's Club card and had to
> create my own.  Click "New" to create a new card with your
> own rules.  Name your card.  Now this is where MS support
> came it.  We determined that I must keep the "Account
> number" field blank.  He couldn't explain it, but for
> Windows to used my rules correctly I had to put my calling
> card number in the "Personal Identification Number (PIN)"
> field only.  Now I don't want my card used for
> international or local calls, so I just utilized the "Long
> Distance" tab.  Click it.  Enter the access number at the
> top (the 800 number for the card).  I entered all ten
> numbers together (no spaces, dashes or parenthesis).
> Enter your calling card dialing steps.  Use the six
> buttons at the bottom to enter steps.  You may specify a
> lengh of time to wait under the "Wait for Prompt..."
> button.  My steps look like this:
>
> Dial the access number.
> Wait for 6 seconds.
> Dial the PIN number.
> Wait for a voice message to end.
> Dial the area code and number.
> Wait for 6 seconds.
>
> Click OK to save.  You are now back at the Edit location
> window.  With your new calling card checked (dot within
> circle) you should see your calling card PIN under the PIN
> field and the Account number field should be blank.
>
> The reason I called support is because Fax never even
> tried to used my calling card rules.  It would dial a
> local number correctly, but for long distance it would
> dial the "1", area code number of the destination fax.  It
> never dialed the calling card 800 number.  I had tried
> using the International rules tab instead of Long
> Distance.  I tried using number is "canonical" form, where
> I could enter the number all in one field, but that didn't
> work.  I even entered my pin number in both the "Account
> Number" field and the "PIN" field, while only selecting
> the PIN under the dialing rules (so it should completely
> ignore the account number).  It didn't make sense to me
> nor MS Support, but this only works correctly if
> the "Account number" field is left blank.
>
> Anyway, now I can enter a local number and it will not
> dial the area code.  I can enter a long distance number
> and it will use the calling card.
>
> One more thing.  I use the Send Fax Wizard.  It
> automatically comes up when I send a fax.  I make
> sure "Use dialing rules" is checked and my location I
> created is selected.  From this wizard you can click
> the "Dialing rules..." button to edit the profile I just
> walked you through.  No need to go back through Control
> Panel.
>
> Hope this helps.  If you know anything about my "Account
> number" issue, please let me know.

Relevant Pages

  • Fax and Calling Card dialing rules
    ... and pin number every time. ... Under the General tab I named my location, ... Click the Area Code Rules tab. ... Click Calling Card tab. ...
    (microsoft.public.windowsxp.print_fax)
  • Re: Fax and Calling Card dialing rules
    ... account are you refering to the administrator account (as ... And if the calling card rules are under someone elses ... >> and pin number every time. ... >> Dial the area code and number. ...
    (microsoft.public.windowsxp.print_fax)
  • Re: Fax and Calling Card dialing rules
    ... Also note that this workaround is NOT available with Windows XP Fax, ... it can only run under the localsystem account. ... >> using my new calling card info. ... and pin number every time. ...
    (microsoft.public.windowsxp.print_fax)
  • Re: Cannot get MS Fax to use a calling card
    ... That's because the article applies to Windows 2000, ... Under the "Fax Service Does Not Use Dialing Rule Calling Card Information" ... it says to have the service start under an administrator account. ... WinFax Pro 9.0 has that feature to use calling cards but it is ...
    (microsoft.public.windowsxp.print_fax)
  • Re: Dialing rules
    ... >> See Calling Cards in Windows Help. ... > Each company that issues a calling card has its own rules on how much ... Mine charges for all calls. ... Windows does decide what is local and long distance. ...
    (microsoft.public.win2000.general)