Re: xp sp2 upgrade and print spooler service not running
From: Bruce Sanderson (bsanders_at_junk.junk)
Date: 09/05/04
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Date: Sat, 4 Sep 2004 18:10:55 -0700
If you haven't already, visit the HP web site
(http://welcome.hp.com/country/us/en/support.html) and download the "hp
LaserJet 3300/3330 PCL6 driver" (lj224en.exe).
1. Clean up the drivers as you did before (or see
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm),
2. double click the downloaded driver file to expand it
3. start the Add Printer wizard
4. when you get to page to select the printer make and model, click "Have
Disk", the Browse and navigate to where you expanded the downloaded file
5. select the file hp332Ep6.inf and click Open
6. complete the rest of the Add Printer Wizard
Does this help?
-- Bruce Sanderson MVP It is perfectly useless to know the right answer to the wrong question. "Mark Fertel" <mark.fertel@gmail.com> wrote in message news:ed6c149a.0409040735.58c62f71@posting.google.com... >I recently installed xp sp2. Since then I have been unable to print > to my HP Laserjet 3330. When I first tried to print after > installation of sp2 I was informed that I had no printers installed > and I would need to install a printer. I went to printers and faxes, > noticed that my laserjet printer icon was gone, and I clicked add > printer. I then received the message that the print spooler service > was not running so I would not be able to install a printer. I then > checked services.msc and found that the print spooler service was set > on automatic and had started. I stopped it and then restarted it. I > also clicked start -> run and typed net start spooler. I went back to > printers and faxes and my printer icon had returned. I then tried to > print a document but I received the same "print spooler service not > running message." I went back to printers and faxes and the printer > icon was again missing. I did the steps listed above again and had > the same lack of success. I then unistalled sp2 and was able to print > without any problems. I reinstalled sp2 and the same printing > problems returned. I have gone through many of the posts in this > group and tried the suggestions listed, including using the > cleanspl.exe utility in the windows resouce kit, all without success. > Please help.
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