Re: Adding Fax Services
From: Greg Lirette [MSFT] (gregoryl_at_online.microsoft.com)
Date: 08/29/04
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Date: Sat, 28 Aug 2004 21:19:34 -0500
I think this hotfix would have resolved it
http://support.microsoft.com/?id=884018
This posting is provided "AS IS" with no warranties, and confers no rights.
"Steve D" <junkmail@bereanautomation.com> wrote in message
news:u2$ZeQSjEHA.140@TK2MSFTNGP12.phx.gbl...
> This post is being added in order to provide an answer rather than a
> question, a solution rather than a problem. In so doing, I hope to help
> someone avoid any unnecessary frustration when they try to add 'fax
> services
> ' to their Win XP machine.
>
> Here is a description of the background info, opening scenario, and
> problem.
> If any of you purchase a pre-build computer, as I did, with Win XP already
> loaded on it, you may find yourself, at some later point, wanting to load
> MS
> 's fax services to your computer. How do you do this and how do you
> resolve
> a problem which may develop in the load process? That's what I would like
> to explain here.
>
> The online set-up instructions rightly tell us that we need to go to the
> control panel, add or remove programs, add or remove Window Components,
> and
> then to click on fax services. The OS will then attempt to load the
> necessary software. However, a problem may develop upon doing this. The
> procedure hangs when attempting to load a file called zClientm.ex_.
> Apparently, there are many others who are having this same issue.
>
> Unfortunately, I could not find a workaround on the Net, so upon finally
> resolving this issue (and many hours later), I thought it would be a good
> idea to be a 'Good Samaritan'. And, I hope this will assist in
> eliminating
> some frustration in the lives of others.
>
> First, I relocated my i386 files from my CD to my local hard drive. This
> may not be necessary. But the first error message which the load
> procedure
> provided indicated it had problems loading the file and I though this
> would
> help. This is an old trick which help on older CD's and older drives.
> Then, I reran the install and the system seemed to get further through the
> procedure. The OS reported another exception indicating contention with
> zClientm.exe. Upon doing a search of the local drive, I noticed
> zClientm.exe was present under a game directory.
>
> Apparently, my pre-build computer had games from MS which the install
> procedure hit. Maybe the file was write protected and therefore couldn't
> be
> replaced or overridden. That's only speculation. Regardless, a snare
> occurred when it was trying to unpack xClientm.ex_ when it was trying to
> create zClientm.exe. That's the bottom-line.
>
> My machine is used for business purposes and there is no need to have
> games
> on it. So I proceeded to remove the games and re-ran the install
> procedure.
> At this point, the fax service software components installed successfully.
> When others do this, I suspect they will likewise gain ground. It is
> interesting to note, when I became successful, zClientm.exe was loaded
> under
> a new directory. This time it could be found \Windows\Prefetch\ and no
> longer under a game subdirectory.
>
> This program (xClientm.exe) appears used for several applications, more
> than
> such games and fax services, so I believe this workaround will not only
> help
> folks who have the same issue that I had, but as they are attempting to
> load
> other services to their computers. I think this component is used by IIS
> but someone else will have to confirm that.
>
> From what I could find on the Net, another conclusion can be draw. It
> also
> appears, unlike me, someone who is adding components to a computer which
> has
> always operated on a Win XP platform, others are having problems adding
> services to their machines although their original OS was different.
> While
> they have upgraded from NT or 98, in order to operate on XP, they too are
> now having difficulty adding or removing software from this computers.
> The
> workaround explained on this post 'may' also help them.
>
> May you all overcome the peril of adding or removing computer services
> from
> your computers,
>
> From a Good Samaritan merely hoping to make the world a better place to
> live.
>
>
- Next message: T. Vest: "Spooler SubSytem App error when trying to fax"
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- In reply to: Steve D: "Adding Fax Services"
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