Re: Fax Monitor doesn't activate on one user account

From: Richard Schreiber (anonymous_at_discussions.microsoft.com)
Date: 08/24/04 

Date: Tue, 24 Aug 2004 09:05:56 -0700

Thanks very much for the information.

Disabling the Netspy Trojan Horse Block completely solved
the problem and the fax monitor works in both accounts now.

>-----Original Message-----
>A number of standard update and repair procedures
disabled the Fax Monitor
>in the initial release of Windows XP. These problems were
fixed in Service
>Pack 1. Make sure you apply SP1 or the update from the
following article:
>
>http://support.microsoft.com/?kbid=322011
>You Cannot Preview a Fax in the Fax Console
>
>These may also apply:
>
>http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6dafb
0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?
OpenDocument
>Microsoft Fax Monitor does not function properly after
installing Norton
>Internet Security
>http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c7
8ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument
>Error: "Rule Default Block Netspy Trojan Horse Matched"
when you start the
>computer
>
>Hal
>--
>Hal Hostetler, CPBE -- hhh@kvoa.com
>Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
>http://www.kvoa.com -- "When News breaks, we fix it!"
>KVOA Television, Tucson, AZ. NBC Channel 4
>Got Blues? - www.badnewsbluesband.com
>
>"Richard Schreiber" <anonymous@discussions.microsoft.com>
wrote in message
>news:becd01c4896f$83212860$a601280a@phx.gbl...
>> Have two user accounts set up under Windows XP Home(both
>> w/ admin rights). On one the fax monitor works fine,
>> ringing is heard whenever there is an incoming call, and
>> call progress can be monitored. When received in the
>> other account, the monitor doesn't activate when the
call
>> comes in and no ringing can be heard. However the fax
is
>> received fine.
>>
>> I have checked over the fax config from both accounts
and
>> I can find no differences. Sounds have the same
settings.
>>
>> Any ideas? BTW, we are using the fax software provided
w/
>> XP - no 3rd party software involved.
>>
>> The good news is that faxes are received just fine!
>
>
>.
>

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