Re: Win XP Pro Fax Doesn't Track Anything
From: hge (nospam_at_freeler.nl)
Date: 04/13/04
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Date: Tue, 13 Apr 2004 21:10:02 +0200
In november 2003 I installed the Norton Firewall 2004 and Norton Antivirus
2004; it may be that this programm caused the problem.?
What firewall and antivirussoftware do you have?
Today I found in the Symantec knowledgebase this article:
Document ID:2003032710094536
Last Modified:23-03-2004
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security
Situation:
After installing Norton Internet Security 2003 or 2004, the Microsoft Fax
Monitor does not appear when you receive a fax call. Microsoft Fax still
operates, but the Fax Monitor alert function does not.
Solution:
This problem has multiple possible causes and solutions. Start at the
beginning of this list and proceed until the problem is solved.
To correct a firewall rule conflict
If the Fax Monitor requires access to the Internet or network, this problem
might be caused by the Fax Monitor being blocked by the NIS firewall for
security purposes.
If you see a NIS alert message for a file that is in the Microsoft Fax
Monitor installation folder, then prompting NIS to create a firewall rule
for that file, rather than choosing to block the communication, may resolve
the problem.
If you do not see an alert, look at the list of NIS firewall rules to
determine whether any of those rules might be for the Microsoft Fax Monitor
program, and if there is such a rule, modify the rule to permit
communications. For help read the document How to unblock programs in Norton
Internet Security after selecting block and checking "Always use this
action".
If the Fax Monitor requires access to the Internet or network and the
problem is not caused by a firewall rule, then this problem might be caused
by any one of many other configuration settings that are designed to protect
your computer from intrusion. The Trojan Horse rule for Netspy blocks some
versions of Fax Monitor from working properly. To configure NIS to allow Fax
Monitor access while protecting your computer from Netspy read How to
configure NIS or NPF to allow Internet access to applications that use the
same port as a Trojan horse.
To correct a timing conflict
This problem may be due to a timing conflict between Norton Internet
Security (NIS) and Microsoft Fax Monitor. To prevent a timing conflict,
change when Microsoft Fax Monitor loads on startup so that it loads after
Windows starts. Contact Microsoft or your computer vendor for assistance.
Another, less useful solution, is to configure NIS so that it does not load
during Windows startup. However. doing so causes two problems:
a.. It prevents NIS from providing protection during the computer startup.
b.. It requires that you manually enable NIS (open NIS, click Security,
and click Turn On) each time that Windows loads.
To configure NIS for manual operation, read the document How to configure
Norton Internet Security or Norton Personal Firewall to load and unload
manually.
For more information on these solutions, read the document Cannot access the
Internet after installing NIS or NPF.
"hge" <nospam@freeler.nl> schreef in bericht
news:OwkOToSIEHA.1412@TK2MSFTNGP12.phx.gbl...
> I have exactly the same problem. I use the fax not often. Until oktober
2003
> it has functioned very well.But wenn I used the fax in december 2004 the
> monitor did not function.From that time it dit not popup automaticaly.And
> wenn i open the monitor manualy it does not registrate anything.
>
> The fax programm works fine. The only way to control a fax was send
> succesfully is checking the "send items"or the "incoming fax items"
>
>
>
> "Jilljeanne" <anonymous@discussions.microsoft.com> schreef in bericht
> news:5173BCDA-6A31-4A8D-A138-E1F7BDAF9563@microsoft.com...
> > I'm having the same exact problem re:fax monitor. I have Windows XP Home
> Edition SP1. Fax monitor has only worked on one occasion for me, where it
> popped open automatically and gave me the send progress info. I have no
> taskbar icon nor did I ever see any ballons displayed or sounds. I have
all
> the tracking and sound options enabled. Fax console remains static as
well.
> The only way I can tell that my fax was sent successfully is by closing
and
> opening the console a few times, then checking my "sent items" folder. I
> checked my "fax printer status" as per Russ' info and see local - online.
> Also checked my reg keys as per Russ' reply and they read the same.
> > This is very frustrating.
> >
> > Jill
>
>
- Next message: John Anderson: "Point and Print Policy - multiple print servers"
- Previous message: Fred: "Print Jobs Disappear"
- In reply to: hge: "Re: Win XP Pro Fax Doesn't Track Anything"
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