Re: Printer install makes XP keep rebooting

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From: Quaoar (quaoar_at_tenthplanet.net)
Date: 04/13/04 

Date: Tue, 13 Apr 2004 08:53:10 -0600

mde83 wrote:
> When I bought my new HP 2 weeks ago with Windows XP, I installed the
> box software for my Brother MFC 3100C without realizing that the
> drivers/software was not compatable with XP. So, when the printer
> refused to work, I went to Brother's website and downloaded the
> instructions to COMPLETELY remove the software and drivers, and the
> UPDATED drivers that would work with XP. Problem is, when I plug the
> printer in and boot the computer, the computer detects the USB
> printer, but instead of giving me the wizard to install my downloaded
> drivers, it reboots, and reboots, and reboots. The only way to stop
> it is to unplug the printer from the computer. Can anyone help me?

This is a silly question, I know, but it must be asked: did you actually
install the XP driver after downloading it? Sometimes the driver comes
as a driver.exe which when run just unpacks the setup files to some
folder C:\driver, and the setup must then be run from that folder
setup.exe (or something) to actually do the installation (with the
printer disconnected). Normally, the driver should be installed before
the printer is connected to give the hardware installer something to
work with, and if that is done, the manager recognizes the printer by
name when it is plugged in the first time.

Q

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