Re: Printer not working after fiddling with scanner

From: Pete (anonymous_at_discussions.microsoft.com)
Date: 03/29/04 

Date: Mon, 29 Mar 2004 07:13:52 -0800

Thank you very much for your info, Cari. We were not aware
of the XP's inability for stacking on the parallel port.
What we've done now is given up on the scanner and removed
it from the setup completely, so now the printer is hooked
up directly to the parallel port. We removed all drivers
for both the scanner and the printer, rebooted, and XP
detects and identifies the printer (so the cables are
fine), finds and installs the driver(s) for it, and says
it's ready to go. It still does not print when you ask it
to, though, and simply says there's and error without
giving details.

The printer worked fine before, so what could have
happened in our playing with the scanner drivers that
would prevent the printer from printing even though it's
communicating just fine?

Thanks again, Pete

>-----Original Message-----
> XP does not support parallel port piggy-backing. Change
one (or preferably
>both) devices to USB ports. This may mean junking one
unit totally.
>
>Cari
>www.coribright.com
>
>"Pete Scarpero" <anonymous@discussions.microsoft.com>
wrote in message
>news:22E35D49-B90B-4781-832A-709671BA92F3@microsoft.com...
>> We're stumped on this one. The story begins with a
working XP machine
>> with a working HP Deskjet 720C attached to the parallel
port. Before
>> going to the printer, the cable passes through an old
Acer scanner, which
>> was working on another computer, but has never worked
on this one, due to
>> lack of a driver. In any case, the printer was working
fine.
>>
>> We set out to get the scanner to work. We found a
driver on the web which
>> was not tested for XP, but might work. Downloaded it
and tried it. No
>> luck.
>>
>> Now we discover that the printer no longer works. When
we send anything
>> to the printer, it gets stuck in the queue with
status "Error - printing"
>> and a bubble pops up saying "This document failed to
print" and little
>> other help.
>>
>> We've tried a lot of things. We backed out the scanner
driver, removed
>> the scanner from the printer cable path. Deleted the
printer. When we do
>> that, XP finds the new hardware and adds the driver for
it, but still
>> won't print. We tested the printer on another computer
and it works fine.
>> The troubled computer has been restarted numerous
times, and powered off
>> and back on a few times as well.
>>
>> Any suggestion?
>> Thanks, Bill and Pete Scarpero
>
>
>.
>

Relevant Pages

  • Re: Printer not working after fiddling with scanner
    ... XP does not support parallel port piggy-backing. ... > lack of a driver. ... > We set out to get the scanner to work. ... > The troubled computer has been restarted numerous times, ...
    (microsoft.public.windowsxp.print_fax)
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