Re: HP printer won't print in color
anonymous_at_discussions.microsoft.com
Date: 02/24/04
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Date: Tue, 24 Feb 2004 10:49:13 -0800
Of course I got drivers for Windows XP. They do the same
thing. I had this problem when I had Norton Antivirus
running, I have tried to run scannow, the system will
also not run that. They've sent me two different discs
to run scannow, neither works. I'm not trying to "blame"
them, I just want to know who to talk to, what part of
the system is creating this message on the printer test
page. Since I got the blaster worm when I had Norton
Antivirus running, my confidence in them is virtually
nil. I've got two firewalls running and never open
attachments, so theoretically, I should not have a virus
problem anyway. I still have a program called MSBLAST on
my services file, which I have unchecked, but after
Microsoft's fix, it was still checked. Maybe I am being
unrealistic, but I expect those who sell software to be
able to troubleshoot it. Somebody should be able to tell
me why I have this message, and nobody seems to know even
where it comes from. This should not be a huge problem.
Anyway, if somebody could just tell me where to go to
find this out. I've already restored my system once, it
is a huge project, and if I can just find out how I can
replace a few programs, the drivers HP sent me would
probably work. Talk about blaming the victim. I'm not
out corrupting other people's software, I'm trying to
either recover from it or recover from some deficiency in
the system HP sent me.
>-----Original Message-----
>a) ALL PCs should have antivirus software installed
with UPDATED
>signatures. Run a FULL virus scan.
>
>b) Drivers for Windows95 will NOT install on
WindowsXP. Look for updated
>drivers from the HP website.
>
>If you CANNOT get rid of the virus, format the whole
hard drive and start
>again. You WILL lose all the data on the drive but will
also get rid of the
>virus.
>
>Running a PC without current antivirus software is a
really silly idea. It
>is NOT HPs fault you got a virus. It is your own!
>
>Cari
>www.coribright.com
>
>"Janet" <anonymous@discussions.microsoft.com> wrote in
message
>news:1501301c3fa3e$ae3c9c70$a001280a@phx.gbl...
>>I cannot get my HP Officejet 570 to print in color. I
>> found that the Windows XP Printer Test Page lists the
>> environment as Windows NT x86. I think that my system
is
>> corrupted, (possibly by a virus or a back oriface) or
>> that the original system had some bad software in it.
I
>> need to know if the "environment" being wrong means the
>> (1) the hardware, a HP Pavillion 555E is bad,
>> (2) the operating system is or has been corrupted
(which
>> is what I think the problem is) or
>> (3) the drivers HP sent me for this printer, which
>> previously worked OK on Windows95 on another computer,
>> are bad.
>>
>> If I know it is the operating system, I can go after HP
>> to correct the problem, as the computer is still under
>> warranty, but if the driver is the problem, the printer
>> is no longer supported.
>
>
>.
>
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